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“Great Property” 5 of 5 bubbles
Review of Hotel Havana

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Hotel Havana
Ranked #82 of 353 Hotels in San Antonio
Certificate of Excellence
Dallas, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Property”
5 of 5 bubbles Reviewed 1 May 2012

Stayed here during Fiesta and really enjoyed my stay. Everyone was helpful. It is not on the busy part of the river but that is what makes it so great. Easy to walk to everything.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Courtneylovesfood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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313 reviews from our community

Traveller rating
    174
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    6
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Houston, Texas
2 reviews
5 of 5 bubbles Reviewed 23 April 2012

Stayed at the Havana for an evening. Great time - arrived and sat on one of three communal balconies - and was able to order drinks from bar that were delivered to us.

After drinks sat went to Ocho - hotel restaurant and bar located on the North San Antonio river walk. Quiet but happening atmosphere - with great food.

Breakfast was even better with bar stools overlooking river.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jransom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

Pros: Independently owned, interesting old building, good location, tasty food, awesome bars, great staff, interesting mini bar in the room, patio (not connected to the room) for eating/drinking room service, unique toiletry products, cute & simple decor, comfortable bed

Cons: $17/day parking, no hair dryer/iron in room that we could find, robes & towels weren't soft, pricey room rates

  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank allenej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

The Hotel Havana is such an excellent experience. It's not too stuffy, it's not too funky for it's own good, it's not too expensive, it is not too trendy, in fact, it's not too anything... it's perfect!
It is one of the best hotels experiences I've had. It has just the right amount of hip decor and ambiance. It is has a superb and friendly staff. Kevin, the manager is top rate! It has an excellent restaurant attached to it called OCHO. In 3 days I ate there twice, not because of convenience (which goes without saying) but because of great food. I am from New York, where great food abounds. I wish Ocho was near my apartment in Manhattan, I would be there all the time!
The Havana has a lovely public front porch. We adored sitting out on the porch and relaxing. Each floor also has a public balcony/porch (above the bottom floor porch, respectively).
Overall I highly recommend Hotel Havana. I stayed at one of its sister hotels in Austin, Hotel Sante Fe. The style very different than the Havana but had the same hip, high quality and elegance that this hotel owner obviously knows how to manifest. Bravo!

Room Tip: We were in room 28, which was great. The view was of the parking lot, but then again there is not m...
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  • Stayed March 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank searching4moonlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 13 April 2012

I stayed with my wife during our recent trip to Texas, upon recommendation from a friend.
This is a real gem!
It is very conveniently located on a quiet part of the riverwalk. It will take you approx 10 minutes walking to get to all restaurants & bars - a very nice walk.
It has its own bar & restaurant. Restaurant (called Ocho) doesn't have a lot of choice, but the food was pretty good.
The room was very charming, very nicely decorated, equipped with both a fan and air conditionning, and with a little view on the riverwalk. You also find a basket full of anything you could need (and more!) in the room.
The girl at front door was very nice, polite each time we spoke with her.
We really enjoyed our two nights there.
In order to give the fifth star, I would have enjoyed to find breakfast and / or parking included in the price - overall, it becomes a bit pricy.
And, the giant television antenna across the riverwalk is kind of an eyesore.
But this wouldn't prevent me from recommending this hotel to anyone visiting San Antonio! I'm not sure we could have found better.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mrmnem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
1 review
2 of 5 bubbles Reviewed 2 April 2012

From check-in to check-out Hotel Havana disappointed. Havana claims to be a boutique hotel yet the Cuban theme lacks any historical significance to San Antonio’s Mexican heritage. From incense and soft candle light in the lobby to velvet sofas and the dangerously dim romantic lighting in the elevator, Hotel Havana would seem to be an ideal getaway for couples looking for a nostalgic setting. However, if nostalgic boutique means catering to everyone and their dog (literally, they take pets), then Hotel Havana ranks right up there with Holiday Inn. The only differentiator I could see was the mini bar merchandise buffet confronting you in each room, complete with t-shirts and sock puppet monkies at $25.

PROS:
- Neat old building
- Easy access to river walk
- Relatively clean
- Big SMEG fridge in each room

CONS:
- Unprofessional staff
- Noise transmits easily through walls and ceiling
- Way to dim lighting
- 17 dollar a day parking

Specific gripes:
1) My wife and I checked in and were given the worst room in the place – directly on the lobby. In addition to the noise from the lobby a family with young kids was in the room over ours. Within 15 minutes of check-in I was politely requesting to be moved citing overhead noise as the reason. After initial comments of “we’re booked sir” they discovered a hidden room somewhere for us to move to. Wow, I thought that was awesome service until the girl who checked us in basically said she was doing us a favor but not to expect it to happen again. According to her it is up to us to disclose special requirements like not liking children running over our head while we try to sleep. Then she made us wait while she checked the room we had been in for mere minutes and then complained because the room would have to be made up again. We hadn’t even sat down and the room was in the condition it was when we walked in. Perhaps she was expecting a 5 dollar bill for her immense trouble.
2) Room service breakfast arrived 45 minutes late and stone cold. This meal consisted of coffee, a basket of tortillas, and an omelet for $35 + $5 tip. Wow.
3) We were told prior to arriving that parking was no problem, just park in front of the hotel. We learned at checkout that this tiny, cramped parking lot cost $17 a day. Awesome deal.
4) We attempted to checkout early and told the desk staff that something urgent had come up back in Houston. We had to correct the bill we were given as they hadn’t applied our Living Social coupon and then had to sit down in the lobby for 30 minutes while they attempted to find our coupon and then find the person who could fix the mistake. Lovely.

Room Tip: Ask for top floor as all noise is transmitted through the thin ceilings.
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  • Stayed March 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Ben P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Canada
Level Contributor
173 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 bubbles Reviewed 30 March 2012

Right up front, the HH is definitely not the size nor the standard of the Hiltons, Marriotts, or most any other big chain, or of the bigger, grander SA hotels. So if you are looking for large-living luxury, plush, deep carpets, swimming pools, uniformed porters, or other commonly available amenities, look elsewhere.

But if you want a hotel with character, a unique style and its own, memorable, identity, then give the HH a try. The building is architecturally unique. The rooms are all different. The furnishings a mix of antique and art deco. The atmosphere could easily be 1930's Havana or San Antonio.

The staff was very friendly, attentive and helpful. The location is right next to the quiet part of the River Walk and an easy direct walk to all of the downtown attractions, stores and restaurants.

It also has its own restaurant, the Ocho, whose menu I looked at and would have preferred to the Riverwalk chain joint where we ended up on our last night in SA. Live and learn, even after 65!!

My wife found the bed less comfortable than most others on our trip. But it was better than the foam twins we experienced at our friend's ranch a couple of days earlier.

Would we stay there again? Yes, definitely - unless we win a lottery and choose the old money luxury or the Menger!!

Room Tip: We took Queen Suite #33 and were quite happy with it. One night the restaurant's band was quite...
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JLicharson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Havana

Property: Hotel Havana
Address: 1015 Navarro Street, San Antonio, TX 78205
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#63 Romantic Hotel in San Antonio
#68 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Havana 3.5*
Number of rooms: 27
Official Description (provided by the hotel):
Situated on a quiet stretch of the North Riverwalk known as the Museum Reach, directly adjacent from the Tobin Center for the Performing Arts, Hotel Havana offers elegant accommodations in the heart of San Antonio. From the studios to the Penthouse Suite, each of the 27 rooms and suites is uniquely appointed and designed for comfort. All feature original Bastrop pine floors and are decorated with antique furniture, Turkish rugs and vintage Cuban artwork with an emphasis on creating elegant but uncluttered space for a restful stay. Our luxurious bed linens are custom made and bathrooms are stocked with Red Flower body care products. Each room comes equipped with our signature mini bar featuring local and international snacks, drinks and souvenirs.Hotel Havana is also home to Ocho, a restaurant and lounge space serving drinks and food downstairs in the intimate hotel basement and upstairs on the riverfront. The property was reopened in 2010 by hotelier Liz Lambert and Bunkhouse Group and is listed in the National Register of Historic Places. ... more   less 
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Also Known As:
Hotel Havana San Antonio, Texas

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