My partner and I booked and paid in Jan 2013 to stay at this hotel over the dates October 26-29th 2013, as part of a trip from Australia to celebrate a special birthday.
We did not have a special experience with this hotel. Ten days ago I heard from our travel agent advising that the hotel had overbooked and cancelled our booking. This is despite paying in full 8 months prior.
It turns out they had a wedding booked in a few months ago (and months after our booking) and had not bothered to tell anyone.
A week ago I contacted the hotel to get some feedback from them but got no response to my e-mail.
My advice would be to look elsewhere in San Antonio, we have found hotel called the Hotel Valencia, look out for my review in a couple of months.
In summary, a poor experience. The hotel is not even prepared to respond to my e-mail. Its one thing to make mistakes but it is really how you deal with them that matters. Hotel Havana have failed on both accounts, please don't make this mistake yourself.
- Official Description (provided by the hotel):
- Situated on a quiet stretch of the North Riverwalk known as the Museum Reach, directly adjacent from the Tobin Center for the Performing Arts, Hotel Havana offers elegant accommodations in the heart of San Antonio. From the studios to the Penthouse Suite, each of the 27 rooms and suites is uniquely appointed and designed for comfort. All feature original Bastrop pine floors and are decorated with antique furniture, Turkish rugs and vintage Cuban artwork with an emphasis on creating elegant but uncluttered space for a restful stay. Our luxurious bed linens are custom made and bathrooms are stocked with Red Flower body care products. Each room comes equipped with our signature mini bar featuring local and international snacks, drinks and souvenirs.Hotel Havana is also home to Ocho, a restaurant and lounge space serving drinks and food downstairs in the intimate hotel basement and upstairs on the riverfront. The property was reopened in 2010 by hotelier Liz Lambert and Bunkhouse Group and is listed in the National Register of Historic Places. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Travel Republic (UK), Expedia, Odigeo, TripOnline SA, Traveltool, S.L.U. and HotelQuickly so you can book your Hotel Havana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Havana San Antonio, Texas