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“Between Average and Very Good”

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Homewood Suites by Hilton San Antonio - Riverwalk / Downtown
Ranked #33 of 355 Hotels in San Antonio
Certificate of Excellence
orlando
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Between Average and Very Good”
Reviewed 14 June 2014 via mobile

Homewood Suites Riverwalk is a decent hotel, but I don't recommend it for everyone. They have done a good job adapting this historic building for their needs. The location is convenient and although our room looked a bit aged, it was very clean. The king suite had a full kitchen that was surprisingly well equipped. One sort of oddity...the sink/vanity was in the king bedroom around the corner from the bathroom.
Upon arrival, I requested an upgrade. As a Hilton Honors Diamond member, this is one of the perks that most Hilton Honors members hope to enjoy for being a loyal customer. I was told, "We don't normally give upgrades" and informed me that the two bedroom king suites were booked anyway. The hotel website showed availability for both nights I was there......and the hotel definitely was not packed. However, there did seem to be quite a few large families, so it's possible they were fully booked in 2 BR king suites and the website was not properly updated. Also, the valet parking is inconvenient...another issue having to do with the structure of the building. Some of the staff were very friendly, while others were not so much. Overall, I would not recommend this hotel to Hilton Honors members looking for an upgrade OR guests that need to valet a car. But I would recommend to all others visiting San Antonio.

Stayed June 2014, travelled with family
Helpful?
1 Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, 18 June 2014
Thank you for taking the time to post the review of your stay with us. I apologize we were unable to upgrade you to one of our 2 bedroom suites. We do have a limited supply of these and as you could probably guess, they are very popular, especially during the summer months. You do have the option to use your Honors points to guarantee an upgrade. Thank you for choosing Homewood Suites. We appreciate your business.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
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English first
Brownstown Township, Michigan
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 June 2014

This is a wonderful hotel. It isn't a 5-star by any stretch but it doesn't make any claim to that status. It is a clean, hospitable place to relax and enjoy yourself. The rates are very reasonable and the staff is top notch. I'd like to especially acknowledge the help of front desk staff Laura. She was wonderful. She was our contact during both check-in and check-out and I couldn't have been more pleased with her level of service.

The evening dinner was decent, tasty and quite a money saver. Four evening meals for 2 people could have run us a couple of hundred dollars. The evening buffet, along with breakfast every morning, was complimentary. While not the most extensive selection, every one of our meals was more than satisfactory and satisfying.

The valet staff was very attentive and quick to respond to our every need. Whether bringing our vehicle to us or merely opening the door, they were very fast and very polite. We used their services at 5PM, 10PM, noon, and 5AM - no matter the time of day, our level of service never deviated from their standard of excellence.

This was my second trip to San Antonio but my first time at this facility. When I return, I will definitely return to Homewood Suites. The location is perfect. It is right on the Riverwalk but is at the quiet end which made sleeping at night much more possible and enjoyable but only a few short, scenic blocks from all of the action.

I wish every hotel stay was this pleasurable.

Room Tip: We had a 2-bedroom, 2-bathroom suite and it was great having 2 bathrooms (especially) at our disposa...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, 15 June 2014
Thank you very much for posting this awesome review of your experience with our hotel. I am very pleased to hear that you will be staying with us next time you are in San Antonio. This is the ultimate goal we have for all of our guests. Repeat business is the toughest to earn and we appreciate it very much. Thank you for staying with us and we hope to see you again very soon.
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San Antonio, United States
1 review
Reviewed 11 June 2014

Good location; great staff. Overall a comfortable stay. Mattresses were adequate but not the best. Don't plan on using the pool -- it's tiny! Very disappointing. I would recommend and use again primarily based on staff and location.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, 15 June 2014
Thank you for posting this review of your stay with us. I am glad to hear that our location and staff met your needs. I apologize if you experienced any issues with your mattress. We do inspect them often to make sure they are comfortable and in good working condition. Regarding our pool, it is small being that it is on the roof of the hotel but it does offer an outstanding view of downtown San Antonio. Thank you for staying with us. We appreciate your business.
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Kearney, Nebraska
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 June 2014

We spent 4 nights at the Homewood Suites. The room was wonderful. Seperate bedroom from the living room/dining room area. A very nice breakfast each morning. Four nights a week they provide a free dinner, although we didn't eat there but did have a glass of wine on our way out. The staff were very helpful. Not on the busy loud part of the Riverwalk. River Taxi picked upright by the hotel. Wonderful get away!

Room Tip: All are suites.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeannaDemaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, 15 June 2014
Thank you for taking the time to post this review of your stay with us. We sincerely appreciate your business and hope to have you as our guest next time you are in San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amherst, United States
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 June 2014

Very nicely decorated and terrific location, right on the Riverwalk. Room are VERY large, even compared to a typical suite. Close to lots of shops and sights to see. San Antonio is a very walkable town and this location is close to everything from the Alamo to local shopping. The only problem with "sleep quality" is due to a loud HVAC system and when the San Antonio Spurs win a game---then everyone drives around the city honking their horn. Team spirit is great but a little much at 1am during playoff season!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Maria H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, 15 June 2014
Thank you very much for taking the time to post this review of your recent stay with us. I am pleased to hear that you enjoyed the large size of your suite and our convenient location to all of the downtown attractions. I apologize if your air conditioning was loud in your suite. This is definitely an issue we can correct. Lastly, I do apologize for our loud Spurs fans. They do get excited when their team wins a playoff game. Thank you for staying with us. We appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hendersonville, Tennessee
Level Contributor
5 reviews
Reviewed 3 June 2014

We enjoyed our stay at the Homewood Suites, it is one of the more affordable stays on the Riverwalk. They have a nice breakfast and managers reception as well.
My only complaints were very minor and were quickly resolved by the manager. I would probably stay there on my next visit.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Campbell R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, 9 June 2014
Thank you for posting this review of your recent stay with us. We truly appreciate the feedback from our guests as we know it helps us be a better hotel. Thank you for staying with us. We hope to have you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 31 May 2014

After a week of staying elsewhere i decided to come here. I am so gad i did too the room was amazing the beds were like clouds and the bathroom was pristine! The employees working there was very professional yet easy going due to the fact i have 2 young kids. This place made me not want to go home, not to mention it is right on the River Walk!!!! This is a must visit.

Room Tip: All the rooms are amazing and even though this was a last minute check in they up graded us to a roo...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miche'le F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Todd H, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this review, 9 June 2014
Thank you very much for taking the time to complete this review of your stay with us. I am glad you decided to stay with us after staying a week elsewhere. You made a great decision! Thank you for your business. We hope to have you back as our guest in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton San Antonio - Riverwalk / Downtown

Property: Homewood Suites by Hilton San Antonio - Riverwalk / Downtown
Address: 432 W Market St, San Antonio, TX 78205-2920
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in San Antonio
#27 Business Hotel in San Antonio
#45 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton San Antonio - Riverwalk / Downtown 3*
Number of rooms: 146
Official Description (provided by the hotel):
Enjoy being in the heart of scenic and historic San Antonio, Texas at our Homewood Suites by Hilton® San Antonio-Riverwalk/Downtown hotel. Situated on the famous Riverwalk, our all-suite hotel is convenient to historical sites, shopping and dining. Connect with home and the office with free high-speed internet access. Start your day with a hot full breakfast served daily. At the end of a long day, unwind with our evening dinner and drinks (beer, wine, margaritas) served Monday to Thursday. Both meals are included with your stay. Or, prepare your own meal in the fully equipped kitchen, featuring a refrigerator, microwave, two-burner stove top, dishwasher and utensils. Lounge in one of our one or two bedroom suites with a separate bedroom and living area featuring a sofabed and TVs with premium cable channels. Host a meeting or event for up to 90 people and use the services available in our business center. Relax in our rooftop pool or whirlpool, or work out on the latest fitness equipment. Shop at nearby Rivercenter Mall and El Mercado. Learn about Texas history at the Alamo and Governor’s Palace. Dine on local and international foods. Plan family activities at Sea World, Splashtown and the San Antonio Zoo. Business travelers will enjoy our proximity to the H. B. Gonzales Convention Center. Our multi-lingual staff will help you find the best options in San Antonio. ... more   less 
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Also Known As:
Homewood Suites By Hilton Riverwalk / Downtown Hotel San Antonio
Homewood Suites San Antonio
Homewood San Antonio
San Antonio Homewood Suites
Homewood Suites By Hilton San Antonio - Riverwalk / Downtown Texas

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