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Agoda.com
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Free cancellation until 26/07
US$331
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Reviews (1,330)
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All reviewsfrozen margaritasthe rivergreat locationvalet parkingrooftop poolevening receptionlight dinnertwo bedroom suitefull kitchenconvention centerliving areawithin walking distancebreakfast and dinnersan antonio riverwalkgreat place to staycomplimentary breakfastwaffles
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1,203 - 1,208 of 1,330 reviews
Reviewed 28 December 2009

I checked in with my wife and kid and found an antique television set in the bedroom! Breakfast even at 7:00 am was terrible! Really poor value - I would not recommend this hotel to anyone.

  • Stayed: December 2009, travelled with family
    • Value
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Thank mallu5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rebequita50, General Manager at Homewood Suites by Hilton San Antonio - Riverwalk / Downtown, responded to this reviewResponded 29 December 2009

I apologize that you had an unpleasant stay. We do have a 100% satisfaction guarantee. If you would have come by the desk and explained your issue, we would have been glad to make it right. Also, If I knew a little bit more about you, I would be more than willing to contact you. However, since you have already departed, please contact me so I can make it right.


Todd Hatch
General Manager
Homewood Suites Riverwalk
Office 210-222-1515 ext. 500
Fax 210-222-9405
For reservations please visit:
www.homewoodsuitesriverwalk.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2009

The reception was very friendly, but at the breakfast there was not much left already at 9:30. Paper plates and plastik silverware.
Nice view from the roof top pool.

  • Stayed: November 2009, travelled as a couple
    • Value
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Thank Werner S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2009

Husband and I were in SA for a 3-day business meeting at the Westin RiverWalk, right next door. I'm an Honors Diamond person, so we were given a 2-bedroom, 2-bath suite which was MORE than comfortable. Absolutely everything about this hotel was just great. The "entrance" is a little weird (you walk through the garage, up/down the parking ramps), but the staff was the friendliest I've ever encountered, We had breakfast two mornings and got to the evening reception on our last night ... excellent nachos/tostadas and a really delicious margarita. All this included in the rate; we paid $149 a night. Great showers, lots of different pillows, walk out to the river, good lighting, comp WiFi in the rooms (but the front desk doesn't seem to know this), quiet ... literally not a single negative. I know the valet parking is expensive, but we were warned and didn't need a car. We are going back next year for Thanksgiving and the big holiday parade/lighting thing.

  • Stayed: November 2009, travelled on business
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1  Thank JSN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2009

The hotel was fine. The place is a little out dated compared to other Homewood Suites. It does need some work. It was the perfect place for our family. We stayed in a two bedroom/two bath suite. A must need with two teenage young men (17 & 18). The complimentary breakfast was adequate and served its purpose. It certainly saved us a ton of money on food. We stopped at a Wal-mart and stocked up on soda, snacks and breakfast type foods for the boys. The complimentary afternoon welcome home station was a nice touch (served Mon-Thursday). The frozen Margaritas certainly hit the spot on the hot hot summer afternoons. Also, had beer and wine along with enough food to actually be a meal. Parking is expensive $23.79/ day. We took the advice of another reviewer, use the parking lot directly across the street $15.00/day) and saved almost $9.00 a day. The hotel was in a perfect place right on the Riverwalk but far enough away from the Friday and Saturday night crowds. It is only a short walk of less than 10 minutes to be in the middle of everything. The pool area is very tiny but relaxing. To small for our boys to enjoy but, they did love sitting up there at night before heading out to cruise the Riverwalk at 11:00 PM.

Stayed: August 2009, travelled with family
1  Thank Kymie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2009

I felt it was important to let everyone know that my stay at this hotel was outstanding! We travel to San Antonio at least 1 time each quarter, yet we've never stayed here. This time we thought we would try someplace new and I am so glad we did. From the minute we checked in to the time we left, we were treated like family. Nice big, clean rooms with breakfast and evening food?? All included. Big value!! So many times people only take the time to let other's know when things go bad...... I thought my positive experience was worth sharing, for a change. I will be back and you all should give this hotel a try :) Karen.

  • Stayed: July 2009, travelled with friends
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1  Thank riverwalkbound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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