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Omni San Antonio Hotel
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Reviews (2,142)
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1,316
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All reviewsbolocookies and milkoutdoor poolgreat hotelroom servicemedical centercorner roomsix flagsfiesta texasbreakfast buffetshuttle servicethe entire staffbed was very comfortablesea worldthe river walkcolonnadeconference
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1,649 - 1,654 of 2,142 reviews
Reviewed 18 January 2014

OMNI has always welcomed us with great customer service. Always going above and beyond to accommodate us well. Enjoy the summertime activities for the kids in the pool area. Cabana and lobby bar are always enjoyable as well.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
1  Thank YLeyva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 20 January 2014

Summertime is a fun time for all at the Omni Colonnade. Our associates have a great time providing all the special summertime services. All guests of all ages enjoy the offerings.

Look forward to having you as our guest once again in the near future.

Delfin Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2014

In San Antonio I always stay at the Omni . Its location has anything you need near by. I usually travel alone and I always feel safe at the hotel. The staff is very friendly and the rooms are always comfortable for my stay. I am there for a seminar some days and the meeting rooms are comfortable and spacious. The staff is quick to make changes to the sizes for each session we have. This trip I did not eat in the hotel but we were fed breakfast every day and lunch one day and the food was very good.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Carla G K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 20 January 2014

Thank you so much for your kind words regarding hotel staff, service and area.

Look forward to being of service the next time your travels bring you to the Omni Colonnade Hotel.

Delfin Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2014

Concierge service is severely lacking. Doorman staff superb. Food excellent at Bolos- as is staff. Female staff unacceptable- lacking knowledge, poor communication, not very helpful in most instances.

  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Omni Hotels & Resorts
Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 20 January 2014

Thank you for the valuable information provided to us regarding your recent stay.

First off, thank you for your kind words regarding Bolo's service and staff as well as the Doorman. Your comments have been shared with the team.

I would like to sincerely apologize for your experience with some of the associates. It is unacceptable and you can be assured we have taken corrective action. We strive to consistently exceed your expectations. It is unfortunate we fell short in this instance.

I was informed by my Front Office Manager that she had an informative conversation with you and I appreciate that.

We look forward to your return in the near future.

Delfin Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2014

They surprised us with chocolate covered strawberries, beautiful San Antonio views to enjoy the city lights. Unfortunately I forgot a pair of Clarks shoes that have not yet been found. Will see how that turns out. I would still highly recommend the hotel. Just don't leave anything behind.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
1  Thank Leslie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 13 January 2014

Great News! Shoes found and on there way to you.

Thank you for taking the time to share your experience and the kind words regarding the special touches for your special stay.

Look forward to your return.

Happy New Year!

Delfin Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2014

Stayed here for a weekend. Overall, we had a good stay. We had a view of I-10...however, that did not cause unnecessary noise.
Some things to be noted:
1. As written by others, the power outlets in the room are at odd locations (e.g., base of lamps). This makes it almost impossible to charge stuff near the bed if your plug is large (like Apple equipment).
2. Lack of exhaust in the bathroom does make the room steamy after a shower.
3. The rooms show their age. However, they are well maintained.

Check-in and check-out was quick and easy. self-parking is free (plenty of spaces).
There are plenty of eating options in walking distance. A H.E.B grocery store, pharmacy, etc are all within a five minute walk.
Internet worked very well for us.

Definitely recommended if you are looking for affordable luxury in San Antonio.

  • Stayed: November 2013, travelled as a couple
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Thank snod73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 13 January 2014

Thank you for providing such a detailed response. I appreciate all the information.

Some items of note...

Outlets, in addition to base of lamp we do have a 6 plug power strip at side of desk.

Exhaust, a continued focus, we continue to tweak system to improve. Should see an improvement on your next visit.

Renovation completed first half of 2013 but continue to work on details.

Look forward to being of service in the near future.

Happy New Year.

Delfin Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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