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“Nice hotel”

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Omni San Antonio Hotel
Ranked #21 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 26 July 2014

The hotel is very nice and location is great. Easy off and on to I-10 and close to Fiesta Texas. We stayed in a room with two queen beds which was a good sized room with very comfortable beds. The room was clean, but the bathrooms were not as clean. There was quite a bit of mildew in the bathroom in between the shower tiles. Other than that the sinks, toilet and floor was very clean. The pool area is very nice and they have a pool bar which offers snacks, food and alcohol. The bartender was fantastic! Very nice and exceptional customer service skills! They charge for WiFi which is ridiculous unless you are a rewards member, but even then you only get 3MB which allows you to check your email and that is about it. The Fitness center was nice, had up to date equipment and they kept infused water in the center which was a nice extra. There is a restaurant in the hotel, but there are also many options close by as well.

Stayed: July 2014, travelled with family
Thank DorieSa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 2 August 2014

Appreciate the "nice" rating. Thank you for taking the time to share your experience. Feedback is very important to me. We do a lot of things right. Some we can do better. My apologies for the condition of the shower tile. For your convenience we offer two levels of WIFI, a 3MB and 6MB.

An email was sent offline for more information.


Delfin Ortiz
General Manager

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1,300 - 1,306 of 2,000 reviews

Reviewed 26 July 2014

Housekeeping never cleaned out our trash cans during our stay and did not leave enough towels in our room. Requested maintenance to fix our safety deposit box and it was never fixed during our entire stay.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Omni Hotels & Resorts
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 2 August 2014

My sincerest apologies for the issues you experienced. I know we can do better. I have sent an email offline to further discuss.

Delfin Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

The Omni San Antonio Colonnade has top notch service. Everyone we came across was very friendly and willing to help out whether we called on them or not. We were greeted by the manager and escorted straight to our room without delay. Check out was equally easy. The amenities for families with children can't be beat. The Discovery Kids Room is fantastic - spacious and comfortable with everything a kid could want. We were very impressed and will certainly use the Omni for our future travels.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Omni Hotels & Resorts
Thank Tina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 26 July 2014

Our Kids Fantasy Suites are fun. Thank you for all your kind words regarding service and staff. Each and every associate strives to create a memorable experience.

Look forward to your return.

Delfin Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2014

The hotel staff was very nice, rather exceptionally so. The hotel itself was nice. However, the Omni charges $10-15 for WiFi per day, which is ridiculous considering what you're paying for a room. While my experience was otherwise great, I wouldn't recommend staying with this chain unless you want to be charged for amenities. There are too many other options out there.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Omni Hotels & Resorts
Thank Rachel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 26 July 2014

Thank you for staying with us and sharing that your experience overall was great.

We do charge for WIFI. However we have a loyalty program that is free to join and one of the perks is free WIFI.

Also, on your second stay you also receive complimentary coffee delivered to your room, morning newspaper, complimentary pressing of two items and shoe shine.

We want all aspects of your stay to be great.

Delfin Ortiz
General Manager

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Reviewed 24 July 2014

Loved our stay from the great service and their attention to details like my 6 yr. old and cookies with milk at turndown service and a welcome pack with Sea World Cup he thought he was a king... And they remember it was our wedding anniversary as well and sent up chocolate covered strawberries to our room what a nice touch!! Our family would stay again if our vacation was longer!! Thanks to the Omni hotel for making it perfect !!

  • Stayed: July 2014
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1  Thank Kodie08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 26 July 2014

It is always our pleasure to do everything possible to make your experience perfect.

Thank you for staying with us.

Delfin Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

Nice hotel. A little old but nice and clean. Great location right off I10. Staff very nice and helpful. The only thing that bothered me was that this hotel is a venue of many events and there was not a single parking spot on 2 of the 3 nights of our stay. The hotel did comp. Valet parking on those 2 evenings.
It did not take long to drive to any place we wanted to go. Price was right and a good value.

  • Stayed: July 2014, travelled with family
    • Value
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Thank dnon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 26 July 2014

I am glad to know that your stay was pleasant overall. I am sorry you had an experience with parking. Valet is always an option for our guests.

Thank you for staying with us.

Delfin Ortiz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

I absolutely enjoyed my stay. Great room and quality staff! I recommend this Omni hotel. It's a great family hotel also. The rooms were clean and spacious. The linens and towels were in very good condition. Great hotel for a quick getaway.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Omni Hotels & Resorts
Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OmniSAColonnade, General Manager at Omni San Antonio Hotel, responded to this reviewResponded 26 July 2014

All your kind words are greatly appreciated.

Thank you for staying with us.

Delfin Ortiz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Omni San Antonio Hotel

Address: 9821 Colonnade Boulevard, San Antonio, TX 78230-2257
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in San Antonio
#10 Family Hotel in San Antonio
#12 Luxury Hotel in San Antonio
#17 Romantic Hotel in San Antonio
Price Range: £87 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni San Antonio Hotel 4*
Number of rooms: 326
Reservation Options:
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Also Known As:
Omni San Antonio Hotel Texas
Omni Hotel San Antonio
San Antonio Omni

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