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“Great stay, great value!”

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Holiday Inn Express San Antonio N-Riverwalk Area
Ranked #127 of 358 Hotels in San Antonio
Glendale, Arizona, United States
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great stay, great value!”
Reviewed 6 May 2014

We stayed the last weekend of April, during the "grand finale" of Fiesta. The only reason we did not give this establishment a full 5 is because there was one day that maid service missed our room. However, we had come back to the room for a short time while other rooms on the floor were being cleaned, and we're pretty sure they thought we were in the room and might have been thrown off. Even so, when we called later in the day, they very quickly brought us everything we need - new towels, cosmetics, etc. - and the following day there was a very nice written note of apology from the person responsible for our room. And, it should be pointed out that it appeared the hotel was at capacity and with lots of "messy" Fiesta families. We were on the elevator with one of the maids and she was joking about how sick she was of cleaning up confetti! :) We joked back that we had kept our room neat, and she thanked us! They were really working hard...

Other than the minor maid service incident, we can't say enough about the staff at this hotel. Everyone was friendly and courteous (but not "fake" - very natural and humorous, like we had known them for years), the front desk staff were exceptionally attentive and helpful, and the woman in charge of the breakfast area did a fantastic job of keeping breakfast items stocked and the area cleaned up - and we witnessed her going out of her way to find another customer something gluten-free from her stock room.

Our room was well-appointed, the public areas were maintained nicely, and they have a really great free breakfast, including an automatic pancake maker! We didn't use the small pool/hot tub in the back, but it looked very nice and well-maintained.

If you're looking for a very affordable hotel that's within convenient walking distance to River Walk, Market Square, the Alamo, and Tower of the Americas, this was the perfect place. We would definitely return!

Room Tip: Hotel is in a converted historic county jail house. Original windows - some with bars! They provid...
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, 19 May 2014
Although I am sorry to hear about your housekeeping issues I am glad to hear that everything turned out great and your stay was satisfying. Thank you again for your kind words and we hope to see you again soon at the Historic holiday Inn Express in San Antonio TX!
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392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
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English first
Chattanooga, Tennessee
1 review
Reviewed 5 May 2014

I enjoy my stay in San Antonino tx was the city for wedding may,3 2014. I. Had problem with check-in but. you front desk. person Jennifer help me the problem she was great also Monica was. great help.

  • Stayed May 2014, travelled with friends
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Helpful?
Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, 19 May 2014
Thank you for taking the time to give us your feed back, I am sorry to hear about your issues at check in but I am glad that Jennifer was able to get that taken care of for you. We hope to see you again soon so that we may show you our commitment to your satisfaction!
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San Antonio, Texas
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 May 2014

We check in and the girl at the front desk Monique was the best. Told us all about the city and how to get around the city. The hotel is very nice we like Holiday Inn because we know what to expect and this one did not let us down. Best location for getting around the city can walk to every thing.

  • Stayed May 2014, travelled with family
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Helpful?
Thank Warren v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, 19 May 2014
Thank you for your feedback and we are all so glad you enjoyed your stay especially Monique! May your future travels be just as fun and productive!
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Richmond, Virginia
1 review
Reviewed 3 May 2014

Caesar and dede was very high skilled workers and had a positive attitudes & really made my family and i feel very comfortable and made us feel like we was at home we love the service at this hotel we will return to this hotel again these two should get a raise because they are excellent works and have good customer service .

  • Stayed May 2014
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Helpful?
Thank dijah123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, 5 May 2014
Thank you for your kind words! I will ensure that everyone knows of the great job they are doing, thank you again and we look forward to seeing you again soon!
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Michigan
Level 5 Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 2 May 2014

I just returned from San Antonio and had booked this hotel. The location is great within walking distance to everything. Parking is free for Priority members so that was a plus..Now for the negatives...First room they booked us in was extremely small but I could handle that what the problem was is the smell of Musty order. It was very strong. We called and they changed us to another room, it took 30 minutes to get the new room key, now I know why it took so long..when we opened the door of the next room we were overwhelmed with the strong smell of air refreshener.. the maid was trying to hid the musty smell and this was so strong our eyes were watering. We were tired and thinking can we sleep here tonight? when I went to check out the bathroom and saw black mold in the shower, I checked out and did not stay the night....

  • Stayed May 2014, travelled on business
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Helpful?
1 Thank classygrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, 5 May 2014
Classygrl,

I apologize for the issues you encountered during your check in process. It is true that due to our Historic building that we do in fact have had some issues with musty smells in the past and I am sorry that this was the result of your recent visit with us. You may also be sure that I will personally address the issues of housekeeping and maintrnance to the correct department managers. Here at the Historic Holiday Inn Express Riverwalk area we want every guest to have the best experience possible and I am sorry that this was not the case with your last visit to us, and hope you are willing to give us another chance to show our commitment tou your comfort!
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 May 2014

On arrival, Monique at the front desk was very helpful and provide great recommendations to eat. She provided a warm welcome and answered all our questions with a smile. Thanks for making our stay enjoyable. We plan on staying again upon our return.

  • Stayed April 2014, travelled on business
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Helpful?
1 Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, 5 May 2014
Thank you for taking the time out to acknowledge Monique, she really is an asset to our hotel and we hope that you visit her and our Historic property again soon!
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New Richmond, Wisconsin
1 review
Reviewed 1 May 2014

We stayed at this hotel during the National ACA (Corrections) conference. It was a very nice hotel, staff was great, very friendly. We loved the pool which was small but very comfortable.

The only reason I didn't give the full 5 star rating is because our televisions kept shutting off and I, along with another corrections student became locked in a first floor room. (card key entrance) The staff could not get us out for over an hour. We tried to keep calm and attempted to make coffee in the room while we waited, but the coffee maker decided to start smoking and whistling loudly, so we immediately unplugged it. We were getting a bit nervous because the windows were painted shut due to it being a historical building. We later found out it was an old jail. At the time we weren't scared, but when the staff and our instructor started sounding nervous, we became worried. In the end, we were saved by a mysterious man from the hallway who used a crow bar in his vehicle to get us out. While he was working on the door, (our other classmates were seated lined up along the hallway for moral support) they snapped a picture of him. Oddly, in the picture, his eyes were completely white. But he released us!!!

We laugh about it now, saying we had a taste of what it felt like to be locked up in the jail. We all happened to be criminal justice-corrections students, so it seemed fitting. We did make our local paper, not only for our trip to the conference, but the reporter put a little joke in as well and mentioned our "lock down."

We loved the hotel overall even with our little mishap and would definitely visit again!

Room Tip: I wish I could remember our room number! We had a great room on the first floor. 104 perhaps.
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  • Stayed June 2013, travelled on business
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Helpful?
Thank 608Val
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this review, 5 May 2014
Wow, we do from time to time hear of some "spooky" things happening due to our building's signifigance but this is a first! I am glad that our staff was able to help get the situatiomn taken care of for you and as for the mysterious man, I hope he is around should this ever happen again! Thank you for ypour patronage and good luck in all future competitions!
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Additional Information about Holiday Inn Express San Antonio N-Riverwalk Area

Property: Holiday Inn Express San Antonio N-Riverwalk Area
Address: 120 Camaron St, San Antonio, TX 78205-2404
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #127 of 358 Hotels in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express San Antonio N-Riverwalk Area 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
San Antonio Hotel Near a Variety of Attractions The historic atmosphere, excellent accommodations and friendly staff make the Holiday Inn Express Hotel & Suites in San Antonio, Texas near the Alamo, River Walk area, and Trolley perfect for both business and leisure travelers.Our hotel in San Antonio, TX is conveniently located within walking distance from the Alamo and the world-famous San Antonio River Walk. Visitors may enjoy shopping at La Villita Historic Arts Village, Rivercenter Mall and Market Square, the largest Mexican marketplace outside Mexico. Ride the local trolley to the many attractions within a mile of our hotel, such as the Tower of the America and IMAX theater.Business travelers benefit from the great location of this historic hotel in San Antonio, TX. We are situated near Valera Energy Corporation, Coca Cola and Pepsi bottling companies, Boeing and Fort Sam Houston. Henry B. Gonzales Convention Center and the Alamodome are a mile from our San Antonio, Texas hotel, which features free high-speed Internet access and a 24-hour business center.From the complimentary hot breakfast bar to the flow-regulated Kohler showerheads, our accommodations go beyond cheap hotels in San Antonio. Relax in the pool and whirlpool, work out in the fitness center and rest comfortably every night in a triple-sheeted bed with four pillows. You'll receive excellent service and amenities while lodging in our San Antonio, Texas hotel. ... more   less 
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Also Known As:
Holiday Inn Express San Antonio North Hotel San Antonio
Holiday Inn Express San Antonio N-Riverwalk Area Texas

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