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Holiday Inn Express San Antonio N-Riverwalk Area
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Reviews (413)
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All reviewsold jailhistoric buildingbexar countyfront deskhi expressthe river walkmarket squareriverwalk areawithin walking distancefree breakfasthot breakfastmajor attractionslate at nightbreakfast staffper nightstaff was very friendly and helpfulnice pool
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Reviewed 18 July 2014

Our stay at the hotel was pleasant,really liked that it was walking distance of the River walk and all the other attractions of down town.The staff was very nice(Monica and Jason) were very nice and,friendly and Monica was very helpful with telling us places to go see.Thanks

  • Stayed: July 2014, travelled with family
    • Service
Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this reviewResponded 22 September 2014

Thank you for your kind review, I will be sure to let Jason and Monica know they are doing a great Job! Thank you and we look forward to hosting you again very soon!

Felipe Gonzalez
General Manager
The Historic Holiday Inn Express N Riverwalk Area

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014 via mobile

Older historical building that is a short walk to the river. Staff (Monica and Jason) is extra friendly and all around helpful. Rooms are pleasant and clean. Would certainly stay here again. Parking is an extra fee ($10/night) but that is common place downtown.

  • Stayed: July 2014
    • Value
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Thank Nathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this reviewResponded 21 September 2014

Thank you for your kind review, we are always looking for ways to improve! I will be sure to let Jason and Monica know of the great job they are doing! Thank you and we look forward to hosting you again very soon!

Felipe Gonzalez
General Manager
The Historic Holiday Inn Express N Riverwalk Area

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

So do you want a wall mounted AC blowing all night on the bed which is stuffed into a corner of the room, a beautiful view of a rock wall two feet outside of your window, broken/stained furniture in your room? You get to pay for parking too. This place is a complete dump and a scam. Don't be fooled by the "riverwalk" tag either. The only thing true about this is that it is a WALK to the river walk. You can see the homeless in the old town while you are at walking. I got all of this while being an IHG rewards member. I hate to see what they give their regular customers. You have been warned!

Room Tip: Book somewhere else.....
  • Stayed: June 2014, travelled with family
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1  Thank Everett M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this reviewResponded 18 July 2014

Dear Everett M,

Thank you for for leaving us feedback on your recent stay. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. As a valued IHG Rewards Club member, we would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay.

We hope to hear from you very soon.

Kind Regards,

Tracy V.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

The front desk clerks were the nicest. As a matter of fact the entire staff was above and beyond. The rooms were clean and cleaned daily. Also, it was within walking distance of the Riverwalk, Alamo, History Museum and Wax Museum. I highly recommend this "old county jail" hotel!

Room Tip: Make sure you pay for parking, it's worth it!
  • Stayed: June 2014, travelled with family
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Thank jkhancock987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this reviewResponded 16 July 2014

Dear jkhancock987,

Thank you for your kind words and review! We hope to meet your expectations again very soon!

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Reviewed 19 June 2014

From the time we pulled up everyone was very nice. The bellmen opened my door and asked if they could help me in any way. Then as I checked in the front desk was very nice and went out of their way to see that I was treated with respect.

  • Stayed: June 2014, travelled on business
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Thank gbolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Felipe G, General Manager at Holiday Inn Express San Antonio N-Riverwalk Area, responded to this reviewResponded 16 July 2014

Gbolin,

Thank you for taking the time to write this kind review, we appreciate your business and hope to see you again very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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