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“Modern and comfortable”

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Hilton Garden Inn San Antonio Airport South
Ranked #51 of 357 Hotels in San Antonio
Certificate of Excellence
Reviewed 27 September 2013

I was here on business recently and was pleasantly surprised by this new hotel. Past experiences with CI&S have been a little too "circa" but this is right up there with the best. Rooms are warmly laid out, beds a super comfy, TV has a great selection of channels including NBCsports network (for all you global football fans), breakfast is good, service excellent ++, and the gym has a full set of free weights up to 65lbs, a decent cable station, two benches, exercise balls and about 10 cardio machines. I never heard airport noise as the windows a double paned.

  • Stayed: September 2013, travelled on business
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2  Thank passportravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amado M, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 18 July 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
A. Julian M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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474 - 480 of 628 reviews

Reviewed 26 September 2013

Went to San Juan Tx visiting parents, stayed at country Inn on our way back to catch flight back home and It was very clean, room was excellent clean and with lots of walking room asked for a shower chair for my amputee spouse and this was there! TWO Tv's NICE! BEAUTIFUL!

  • Stayed: September 2013, travelled with family
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Thank Gomezrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amado M, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 18 July 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
A. Julian M.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2013

If you need clean and reasonably priced lodging, this place could be fine, but the drawbacks make it impossible to give a better rating.
- Arrival: it is set on the far end of what looks like a parking lot for tractor trailers. Once you get into the lobby, it is actually fine, but on the drive into the parking lot, I said out loud "oh h*ll no". The "owner assumes all risks" signs in the parking lot should tell you something.
- Front desk: very friendly staff.
- Room: GREAT layout, and comfortable bed. The A/C was NOISY all night long, as were the neighbors. Thin walls. Not good.
- Internet: I had to check out early and find alternate lodging (HUGE inconvenience) because the internet was SO SLOW that I could barely get online, let alone do the business that I came to do. I had read a manager comment that the internet speed had been addressed, but it seems that her idea of high-speed internet is quite different than the rest of the planet.

Bottom line: I was disappointed because this could be a great place...but because they didn't live up to the promises that led me to book here, I cannot recommend it.

  • Stayed: September 2013, travelled on business
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Thank QDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlson Hotels C, Carlson at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 23 September 2013

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care.

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Reviewed 8 September 2013

Traveling here for a conference that was hosted in the heart of downtown San Antonio. I was able to use some of my points and stay here for 1/2 the cost of downtown. Free parking vs $29/day. Complimentary breakfast (that was actually good) vs. the $6.00 for a bagel that my daughter paid staying downtown. 1 mile from the airport and close to the freeway. The staff are all wonderful. Room is clean and practical. No complaints!!!!

  • Stayed: September 2013, travelled with family
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1  Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amado M, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 18 July 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
A. Julian M.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2013

We booked this hotel through hotwire without knowing which hotel we would receive. After staying here last weekend, we were quite impressed. The hotel offers a huge lobby, extremely nice quiet suite rooms with good beds, plenty of space, couch, refrigerator, updated decor, and modern bathroom. Then there is the abundant and really great breakfast served in a rather large space with plenty of tables and chairs.

This hotel is heavily booked which means you might as well check in at 3pm instead of wait for an hour or so like we did for the rooms to be cleaned. However, the front desk staff did a wonderful job keeping us informed and making us feel welcomed guests.

Even though the location is at the airport (a bit hard to get to - make sure you get good directions) it was a snap to get into downtown and the AT&T Center, which is were we attended a WNBA basketball game. I would highly recommend this hotel and would stay there again.

Room Tip: Check in at 3pm or you may have to wait since the hotel is booked up most nights.
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  • Stayed: July 2013, travelled as a couple
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Thank TexasCatBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amado M, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 18 July 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
A. Julian M.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2013

We flew into San Antonio and wanted a hotel near the airport so that we could return the following day to pickup a rental car before driving to the Texas Hill Country. After researching Trip Advisor we decided on this Country Inn and Suites. When we arrived the exterior appeared a little bit seedy...like the sign and paint could use a bit of freshening. But, once we were inside our whole impression instantly changed. The lobby and breakfast area was very large nice and clean. Our room was spacious with a small sitting area, a king bed and a large bathroom. The hotel has a small indoor pool with a hot tub. We used those amenities after spending some time at the River Walk. The hotel has a nice bar which is unusual for this style of hotel. After dinner out we stopped at the bar and socialized with the excellent bartender and a few other guests. A continental breakfast was served from 6:30 to 9:30 AM. The service at this hotel was really great. The employees just couldn't do enough for you. The hotel has a free shuttle service to and from the airport. They will also shuttle customers anywhere within a five mile radius of the hotel. This was a great stay.

Stayed: August 2013, travelled with family
Thank Radiohutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amado M, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 18 July 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
A. Julian M.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2013

I don't even know where to start! This hotel was the best part of our trip! From the moment we arrived and until we left the hotel the staff made us feel like family. I have never stayed in a hotel before where the staff took time to talk with you and asked how your day was! Max & Michael were wonderful on suggesting places to see and or eat at and everyplace we went was exactly as they said it would be! So, thanks guys for that! The other plus to this great hotel was the fact they shuttle you anywhere within a 5 mile radius which came in handy on the nights I needed a break from driving! I just want to say thanks Max for taking the time to chat with us and Michael thanks for the company while serving us the best priced "Adult" drinks! You guys ROCK!! This hotel is a must stay and this Oklahoma mom will make it the first choice always! Also have to mention the wonderful Breakfast every morning! OH! Also the fresh baked free cookies!! Yummm!

  • Stayed: August 2013, travelled with family
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Thank Izzie1319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amado M, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 18 July 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
A. Julian M.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn San Antonio Airport South

Address: 8505 Broadway St, San Antonio, TX 78217-6313 (Formerly Country Inn & Suites By Carlson, San Antonio Airport)
Phone Number:
Region: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 Best Value Hotel in San Antonio
#27 Romantic Hotel in San Antonio
#83 Family Hotel in San Antonio
#89 Business Hotel in San Antonio
Price Range: £72 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport South 3*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the new Hilton Garden Inn San Antonio Airport South, located less than half a mile from SAT Airport. We are pleased to provide such convenient amenities as onsite dining, meeting space, free WiFi, an indoor heated pool and complimentary shuttle service to San Antonio International Airport. Hotel guests enjoy easy access to nearby golf courses, shopping destinations and local attractions like The Alamo, San Antonio Riverwalk, Morgan's Wonderland and SeaWorld San Antonio. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson Hotel San Antonio
Country Inn And Suites By Carlson
Cambria Suites San Antonio
Hilton Garden Inn San Antonio Airport South Texas

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