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All reviews front desk rental car san antonio airport waffles free shuttle very nice hotel great place to stay hot tub up to date definitely stay here again bed was very comfortable nice stay fitness center downtown microwave freeway couch
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Reviewed 6 July 2014

We stayed at the Country Inn and Suites Airport location over the 4th of July
wknd. Would recommend staying out a bit from the chaos of the Riverwalk.
You'll save more than a few $$$$ on your room and have more peace and quiet.
Not to mention you have FREE pkg vs hotels @ River Walk often chg extra for pkg.

The city bus takes you downtown to the Riverwalk and The Alamo. Bust stop is
right outside the hotel. $3 rt/person and you can avoid the traffic at the River
Walk which is out of control and pkg is expensive! Some places as much as
$20/day! If you do choose to drive its a quick 15 min drive straight down
Broadway St which is located directly in front of the hotel.

The hotel offers a free shuttle and will take you anywhere in a 5 mile radius.
Again, avoid the traffic and chaos and let someone else drive you to dinner,
dancing (Country Saloon) and the mall! Shuttle is 24 hrs and extremely
reliable.

Several restaurants within walking distance. Chilis the service was so slow and
heard this from other people. Bar Flys if a local bar/pub. Don't sell food,
but on Fri's they often have free food. We had $2 beers and free burgers and
fries! Thai, Mexican and McDonald all within just a few blocks.

Free hot bkst is included in the room rate. Gym is spacious and 3 out of 3 days
I used it there was no one in the gym with me. Very SMALL indoor pool. Could
not be used to swim laps. 2 strokes and I would be at the other end. Its
approx the size of 2 very large hot tubs. Enough for 2 families to play in at
best, but we rarely saw it being used.

Free cookies offered at front desk much of the wknd. Certain times they would
run out.

Close to several parks. We checked out McAllister park which has 15+ miles of
trails if you walk/run all the trails. 6-7'ish miles from the hotel. MacArthur
Park is also close, but we did not get a chance to go.

Service was very good. Anything we needed they were able to accommodate. I
requested an extra blanket. 20 min later the front desk called to ensure it
arrived. Husband needed mustard for his leftovers in the room fridge. They went
in to the breakfast bar area and found him some.

After seeing the chaos at The River Walk we were so glad we did not spend a
significant amount of extra $$$ to stay in that area. Was very happy with our
choice and would choose this location again!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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1  Thank clpayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel V, Manager at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 8 July 2014

Thank you for such kind comments about our hotel. We are thrilled that you enjoyed your stay. We always enjoy hearing about guests that take full advantage of all the free amenities we offer like the free shuttle, free breakfast, great fitness center, etc. The pool is perfect for small families and is certainly not a lap pool. I'm pleased to hear that you made it to the Riverwalk as you so eloquently put it: you really don't need to stay downtown as we're only 12-15 minutes away. We can't wait to have you back as we love to see our guests return. Thanks again for the great feedback and it was our pleasure to serve you. We hope to see you again!

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Reviewed 6 July 2014

Very Large room w/ seating area, 30 min max drive to all major attractions (Alamo,river walk,etc.), Hotub & pool! Fast check in! Room was cleaned and towels replenished daily!................................

Room Tip: Higher floor away from elevators, avoiding road noise & pool area noise
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank dguthrie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amado M, General Manager at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 18 July 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
A. Julian M.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2014

You can't help but notice when you first pull up to this hotel that it looks like a hospital or some type of facility. Not a great start.
However, the interior lobby is quite nice & welcoming. Hotel manager was superb but the rest of the staff doesn't quite measure up. Room was very nice & comfortable. We found the hotel to be very noisy but not with airport related noise. Lots of door slamming, running in the halls & loud talking/shouting.
Breakfast in the morning was the very worst part of our stay. The breakfast fare was sub par by any hotel standards & they kept the lights off until guests requested they be turned on. Made us wonder if the lights off had perhaps been an intentional plan to keep guests from noticing the quality & lack of food. Many of the hotel guests were in their pajamas & barefoot while eating in the breakfast area which I realize is difficult for a hotel to control. Ample tables to sit at, but on this morning it was standing room only.
Our room was not fully cleaned during our stay. By that I mean the chambermaid had been in our room but our beds were not made. We had been given additional hotel toiletries though....
Our stay was during the weekend and it was very busy, but if you have another option, take it.

Stayed: June 2014, travelled with family
Thank Four Lone Stars B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel V, Manager at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 3 July 2014

Thank you for your candid feedback as it assists us in pinpointing areas of improvement. I apologize for the quality of breakfast and the overall breakfast service. We certainly don't want any lights off even just prior to breakfast, let alone during breakfast service. I can assure you that this is the exception and not the rule. I take all guest feedback seriously and I will make certain we are putting out a quality product and service for breakfast. While it may have been a busy weekend, we make no excuses and will get better. I sincerely want to thank you for staying with us and for your patience. Thank you for the kind comment about the hotel manager; I love providing world class service at all times as it is my passion. All our associates make up the heart of our hotel and I will be providing additional and ongoing training. Thanks again for staying with us.

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Reviewed 1 July 2014

Be careful when booking your room here. We booked a room for a family wedding on line and got a higher rate than if we'd called the number on the brochure and talked to a person. They would not give us the new rate or let us cancel the reservation and re-book it for the correct rate. I talked to Reservations and to the Sales Dept.
cx_sotx@countryinns.com; CarlsonPublicRelations@carlson.com

  • Stayed: July 2014, travelled with family
    • Value
Thank Carole A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel V, Manager at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 3 July 2014

I apologize for the rate issues you encountered at our hotel. I can assure you that these issues are the exception, and not the rule. As I don't like to see any guests leave our hotel less than satisfied, please contact me via email or at the hotel directly as I would like to pinpoint exactly where the miscommunication occured and make it right. Thanks for your patience, and your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

Great location. The room was great, lots of room to move around, very comfortable and updated. Very quiet, especially considering how close it is to the airport. Those are the positives.

The negatives - I stayed there 3 nights, on one of those days, my room was not cleaned. The shower seems to only have 2 settings - very cold and very hot..so you're left with a choice of having to take an ice cold or scalding hot shower. On 2 different occasions my room key stopped working and I had to go down to the front desk for a different key.

I will look elsewhere next time I'm in town and I would advise others to do the same.

  • Stayed: June 2014, travelled solo
    • Value
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Thank RickyH377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel V, Manager at Hilton Garden Inn San Antonio Airport South, responded to this reviewResponded 4 July 2014

Thank you for your feedback. We apologize for the issues you encountered during your stay as they are the exception, and not the rule. It's feedback like yours that allows us to pinpoint areas of improvement. Please contact us the next time you're in San Antonio. We'd love to offer you a free room upgrade or discounted rate. Thank you for your patience, and your business. We do hope to have the chance to offer you an issue free stay.

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