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“Best Stay in San Antonio Ever!”

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Hilton Garden Inn San Antonio Airport South
Ranked #55 of 358 Hotels in San Antonio
Certificate of Excellence
Lafayette, Louisiana
Level 2 Contributor
6 reviews
“Best Stay in San Antonio Ever!”
Reviewed 30 July 2014

We stayed here with our family for our summer vacation. This hotel is very clean, updated, and the staff was wonderful. After we checked in, we got into our room, as we were settling in, the phone rang and it was the manager asking if every thing was ok. That impressed me, because that has never happened EVER at any hotel we have stayed in. Also, every morning as we left the hotel, there was not a morning that we were not greeted by the desk staff, with a good morning, have a great day, and an update on the weather for that day. So pleasant, to have friendly people, that is unusual at this day and time. I will definitely stay here again without a doubt.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel V, Front Office Manager at Hilton Garden Inn San Antonio Airport South, responded to this review, 3 August 2014
Thank you for such wonderful comments from your stay with us. Our associates are the heart of our hotel and it is our pleasure to provide world class service to our guests, at all times. Thanks for staying with us and we hope to see you back the next time you're in San Antonio!
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583 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
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English first
Temple, TX, United States
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2014

Traveling with children is a challenge. Finding a place that is family-friendly AND offers a touch of luxury to parents is tough. The staff at the San Antonio facility were lovely; friendly and welcoming. The rooms were fine; not over the top, but adequate for sleep. The King studio is no bigger than a standard size room, though, so squeezing kids in there is going to mean you are on top of each other the entire time. The pool was small and seemed a bit dodgy, but breakfast was terrific and there was plenty of coffee. Bring your own hotspot if public wi-fi gives you the creeps. If I could rate this on breakfast and staff alone, it would be excellent all the way down.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Regina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel V, Front Office Manager at Hilton Garden Inn San Antonio Airport South, responded to this review, 3 August 2014
Thank you for your kind comments on our staff and breakfast. We're always thrilled to hear that our guests are loving the hotel. We're proud to offer coffee and cookies at all times, around the clock as well! I appreciate your candid feedback regarding our pool area. We've implemented new procedures to keep our pool sparkling, clean, well stocked, and welcoming. Thanks again for staying with us. We hope that you and your family will come back and stay with us the next time you're in San Antonio!
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Laredo, United States
1 review
Reviewed 28 July 2014

Excelent! The staff was good, the room was was very comfortable.The only thing that I was not satisfied with was the sofa sleeper was thin and somewhat uncomfortable. Parking was good and the hotel is centrally located.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Ramiro M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel V, Front Office Manager at Hilton Garden Inn San Antonio Airport South, responded to this review, 3 August 2014
Thank you for taking the time to provide us with feedback regarding your stay. We appreciate your nice comments and it's our passion to provide our guests with world class service. Our apologies for the uncomfortable sofa sleeper. We have a work order in place to fix the sofa sleeper or have it replaced. I do hope that you will come back and stay with us. We can send up one of our very comfortable, portable beds, complimentary, if necessary. Thanks for your patience, and your business!
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Houston, United States
2 reviews
Reviewed 28 July 2014

This hotel was very nice. We arrived very late ( around 12:30 a.m.) and the front desk was happy and cheery and very accommodating. the room was clean and cold, the way I like it. The bed was sooo comfortable and the drapes blocked the sun from coming in, which is very important to me. The bathroom was clean and roomy, but the tub is very slippery so be careful! complaints would be the ice machine on y floor was broken all weekend, and the cookies in the front were almost always gone. I would def. recommend this hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Brittany R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel V, Front Office Manager at Hilton Garden Inn San Antonio Airport South, responded to this review, 3 August 2014
We're thrilled to hear that our staff was welcoming and that you loved the room! The ice machine has since been fixed and we've implemented better ways to keep our fresh, complimentary cookies well stocked, at all times. We apologize that this happened during your stay. It's feedback like yours that allows us to hear what our guests are saying and make improvements accordingly. Thanks again for staying with us and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Fresnos, Texas
Level 5 Contributor
66 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 24 July 2014

We were looking for a place to stay where we could leave our car while flying to a distant city. Country Inns filled the bill in many ways. They were amenable to me leaving the car for 9 days while I was gone and we stayed here both before and after our flights. The hotel is nice, up to date, has a decent breakfast buffet that includes tasty sausage and eggs and is convenient to the airport. Also important is the 24/7 free shuttle. When we returned at midnight, I just called the front desk and the shuttle picked us up promptly. We stayed on the top (4th) floor both nights and there was no noise to speak of, even from airplanes going over. There was a strange, empty hole about 2" in diameter above our bed, however, and we got two wake-up calls, 6:00 and 6:15, which we did not desire or request since we had only been asleep for about 4 hours (came in from Pacific time zone). Management apologized, but offered nothing further, which probably had something to do with the fact that they were 100% booked that night.

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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank travel4funaurora_OH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel V, Front Office Manager at Hilton Garden Inn San Antonio Airport South, responded to this review, 3 August 2014
Thank you for taking the time to provide great feedback for us to get even better. I appreciate your positive comments regarding our staff, breakfast, and shuttle service. We are also proud to have such a quiet hotel near the airport as all our rooms have double pane glass. We have since patched the ceiling where a previous smoke detector was removed and replaced. I'm very sorry about the mistaken wake up calls and can assure you that this is certainly the exception, and not the rule. Please contact our Front Office Manager the next time you're in San Antonio. We'd love to make it up to you with a discounted rate or free room upgrade. Thanks again for your exceptional feedback, and your business!
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Searcy, Arkansas
Level 1 Contributor
3 reviews
Reviewed 22 July 2014

Everything was excellent, the staff was very nice, and the free breakfast made it that much better. The Hotel was very clean, and well organized. The staff was very helpful at all hours of the day or night. I highly recommend this hotel to all.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Randy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel V, Front Office Manager at Hilton Garden Inn San Antonio Airport South, responded to this review, 3 August 2014
Thank you for such stellar feedback from your stay with us. We always love to hear kind comments about our staff as they are the heart of our hotel. We strive to keep our hotel sparkling clean for our guests and love offering our complimentary hot breakfast everyday. We hope to see you again. Thanks again for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level 6 Contributor
122 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 22 July 2014

Aside from the fire alarm that went off at 4am one morning we really enjoyed our stay. Staff was pleasant, room was modern and clean. Had a King suite - separate area with the pull out sofa, TV, microwave and fridge, allowed for a little privacy. Indoor pool and work out room were a nice plus. Was a little disappointed with the breakfast offerings but overall it is a good option

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank sammyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Samuel V, Front Office Manager at Hilton Garden Inn San Antonio Airport South, responded to this review, 3 August 2014
Thank you for your candid feedback regarding your stay with us. I sincerely apologize for the alarm that went off early in the morning. It was a sensor malfunction that was immediately fixed. We are always looking for new ways to improve our breakfast. We currently offer a rotating menu daily to offer a better variety and will continue trying new items that cater to all our guests. Please contact our Front Office Manager via email or at the hotel directly for a discounted rate or free room upgrade on your next stay with us; our way of saying thanks for your patience with the alarm going off, and a huge thanks for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn San Antonio Airport South

Property: Hilton Garden Inn San Antonio Airport South
Address: 8505 Broadway St, San Antonio, TX 78217 (Formerly Country Inn & Suites By Carlson, San Antonio Airport)
Phone Number:
Region: United States > Texas > San Antonio > Northeast San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Best Value Hotel in San Antonio
#27 Romantic Hotel in San Antonio
#89 Business Hotel in San Antonio
#96 Family Hotel in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport South 3*
Number of rooms: 126
Official Description (provided by the hotel):
Welcome to the new Hilton Garden Inn San Antonio Airport South, located less than half a mile from SAT Airport. We are pleased to provide such convenient amenities as onsite dining, meeting space, free WiFi, an indoor heated pool and complimentary shuttle service to San Antonio International Airport. Hotel guests enjoy easy access to nearby golf courses, shopping destinations and local attractions like The Alamo, San Antonio Riverwalk, Morgan's Wonderland and SeaWorld San Antonio. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson Hotel San Antonio
Country Inn And Suites By Carlson
Cambria Suites San Antonio
Hilton Garden Inn San Antonio Airport South Texas

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