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“Great Places-Sales People Lie”
Review of Wyndham La Cascada

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Wyndham La Cascada
Certificate of Excellence
GreenLeadersSilver level
Midland, Texas
Level 6 Contributor
181 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Great Places-Sales People Lie”
Reviewed 22 July 2014

We have been members for several years. We love the locations we have gone too, but the sales people all lie. BE CAREFUL!!! The last two times we have met with the Wyndham team it has been a lie. This time we are at La Cascada in San Antonio last time New Orleans. Both times they PUSH themselves on you with either free trips or free gifts in your room. Then the sales start. This time it was to explain something they didn't think we understood about our membership....WRONG just another gimmick to talk to them and try and sell, sell, sell. In our room we were told nothing would cost us anything they just wanted to explain some things we were not using with our membership, low in behold they really wanted us to buy some more for $200.00 per month for several years. They should really stop with the lies or people are going to stop purchasing,. They need to up front and honest and if people are interested in purchasing other things that is fine but quit telling lies to get people hooked.....NOT GOOD!!!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
4 Thank pumpkin1062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotty C, General Manager at Wyndham La Cascada, responded to this review, 25 July 2014
Good afternoon pumpkin1062-

I am glad you enjoyed our resort in San Antonio and continue to enjoy the Wyndham Family. I will follow up with our Leadership Team on your concerns regarding the sales experience. I appreciate your time in giving us the feedback as it allows us to constantly improve our property.

Thank you again,
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239 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (68)
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English first
Smyrna, Tennessee
Level 5 Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 July 2014

We stayed here for 3 nights and it was close to river walk and many good eateries. The hotel was very nice,rooms were clean and a lot of space. Good service overall, don't fall for the timeshare spill. Will try to get you to go for a free breakfast but will try to sell you a timeshare there.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank JamesandMia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotty C, General Manager at Wyndham La Cascada, responded to this review, 17 July 2014
Good morning JamesandMia W-

I am glad you enjoyed your stay with us. I will share your comments regarding the room and the service with our Team. We strive to provide an environment where our Owners and Guest can create memories and it is always nice to hear positive feedback. I trust you had a safe trip back to The Volunteer State and look forward to serving you during any future visits to San Antonio.

Thank you,
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Houston, Texas
Level 6 Contributor
353 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 4 July 2014 via mobile

We took 3 other couples for a long weekend with our Wyndham ownership points.

This was our 3rd time staying at La Cascada and have enjoyed it more each time. Accommodations are slightly off the main river walk but close enough to walk virtually anywhere. Free resort shuttle service is also available for guests.

The resort is well appointed and like a "boutique" hotel. It has personality of its own in a great city.

Stayed May 2014
Helpful?
Thank RickyH59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotty C, General Manager at Wyndham La Cascada, responded to this review, 8 July 2014
Hi RickyH59 -

I am glad you enjoyed your visit to our property and I look forward to sharing your comments with our Team. Our Team prides itself in providing memories to our Owners, Guests and each other and I know they will appreciate the positive feedback.

Have a wonderful rest of your week!
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Longmont
Level 4 Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 June 2014 via mobile

My family went here on a get away vacation and we couldn't have had a better experience. From the moment we got here, the service and friendliness of the staff was outstanding. Everything was clean and up to date from the room to the grounds. Shannon, the doorman, is wonderful. He is the ambassador for this resort. The location is very convenient with all of the major attractions within walking distance. We will most definitely be going back to this resort.

Stayed June 2014, travelled with family
Helpful?
2 Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis L, Manager at Wyndham La Cascada, responded to this review, 1 July 2014
Mike J-

It is great to hear you had a great time and enjoyed our property.

We love to receive feedback and appreciate you taking the time to share your experience. I have shared your great experience with our entire team and special compliments to both our Housekeeping Manager and Valet Manager on their caring team members.

We look forward to your next stay and creating more memorable experiences.
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Level 5 Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 20 June 2014 via mobile

The hotel is right off the river walk and makes access to tourist spots very easy. There is also a shuttle to different sights in the area. The rooms are very nice and the staff is helpful.

The only negative we had about our stay is the $15 a night valet fee. When calling down to get the car the front desk did not always give the valet the message so we ended up having to wait anyway when we went to pick up the car.

Stayed June 2014
Helpful?
Thank NBRentz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotty C, General Manager at Wyndham La Cascada, responded to this review, 21 June 2014
Hi NBRentz-

I want to thank you for staying with us and also for taking time to provide feedback. I am glad you enjoyed your stay and had a good time. I will be following up with the Leadership Team to make sure we do not miss opportunities with communication.

Thanks again for your time and I hope you will choose us on your next trip to San Antonio,
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Greenville, South Carolina
Level 5 Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 June 2014

My Husband and I went to San Antonio Texas for a weeks vacation. There are 2 Wyndham properties there and we chose La Cascada because it had a higher rating on tripadvisor.

First the good stuff.........

The room was beautiful and clean.....we had a balcony overlooking the driveway because we asked not to be on the side with the trash bins. I read a lot of reviews that talked about the garbage truck at 4AM. The rooms facing the river are bigger then what we got. We were in a 1 bedroom deluxe. The pool on the roof is not large and when went up there it was full of kids so we never went back.

It is about a 2 block walk to the main part of RiverWalk. We enjoyed this area a lot it was very walkable. La Cascada had a shuttle that ran from about 7AM - 5PM. It was great it showed up on time and we used it everyday to get around the city.

Don't miss Market Square we were there on Mothers day which is very big in Mexico. This whole area is like being there. It was lively and like a fiesta! Street food, music, and restaurants. Also all the kick kacks you would buy in mexico are there.

Everything about our stay at La Cascada was great EXCEPT........


We are owners at Wyndham and have been for about 15 years. At check in of course they put a lot of pressure to come hear more about the timeshare. They do a breakfast 2 times during the week you are there. We always say no and did SEVERAL times because we understand how to use our points and are not going to buy more (the REAL reason they want to talk to you)
The guy even wanted to come to our room and talk... no thanks we are on vacation!! I told him I am a light sleeper DO NOT CALL OUR ROOM before 9AM. First they called wanting to come up...no thanks....then on the 2 mornings of the breakfast they called out room before 8 AM wanting up to come. I had a bad night one of those nights and had just gotten to sleep when the phone rang. I finally went down and complained and said NEVER CALL OUR ROOM AGAIN!!

We have stayed all over with Wyndham and this was one of the most aggressive sales staffs we found. We usually enjoy the properties but this constant harassment puts a damper on our vacations.

If I were reviewing on the property alone I would have given it a higher rating...but the harassment of the staff earned it a 3 star.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank simmom1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotty C, General Manager at Wyndham La Cascada, responded to this review, 21 June 2014
Hi simmom1951-

I want to thank you for your comments as they help improve our property and the experience we deliver to our Owners and Guests. I will be following up with our Leadership Team on the opportunities listed in your review.

Once again, thank you for your time and I hope you will visit us again,
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Fort Worth, Texas
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 June 2014

We have stayed at Wyndham La Cascada on two occasions and had a great time. It is an attractive condo/hotel with good service in a great location on the river. There is valet parking so we leave the car and make the short (5 minute) walk to the main section of the river where there are restaurants and shops and where we can get a river taxi to other sections of the river. The units have a full kitchen as well as a washer/dryer so it is very convenient. There is a rooftop pool and hot tub as well. There is no restaurant or bar on site but plenty to choose from nearby so that is never a problem. It is a great place to get away to relax and enjoy San Antonio.

Room Tip: Most rooms have a small balcony with a good city view and are very quiet.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kimandkeith77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travis L, Manager at Wyndham La Cascada, responded to this review, 24 June 2014
-Kimandkeith77

We appreciate your kind words. Every morning we share our reviews with our associates. It is always great to share our guest’s positive feedback and memories. We are glad to hear you enjoyed your stay. This year we have planned more improvement to our property including a full pool deck refurbishment and many other enhancements around the property. Again, thank you for reaching out and we look forward to your next visit.
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Additional Information about Wyndham La Cascada

Property: Wyndham La Cascada
Address: 226 Dwyer Ave, San Antonio, TX 78204-1005
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 24 Speciality Lodging in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Wyndham La Cascada 4*
Number of rooms: 97
Reservation Options:
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Also Known As:
Wyndham La Cascada Hotel San Antonio
Wyndham San Antonio
Wyndham La Cascada San Antonio, Texas

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