We stayed in one of the First floor rooms on our trip to San Antonio during Memorial day long weekend. Being the Customer of Extended Stay(my Compnay even has has Corporate discount here) for many years, I went it without checking reviews with my 1 year old baby. That's the big mistake :( The room was infected with Beetles and can you imagine about 20 beetles in a room? That made our night of hunting Beetles, and we could not let our baby to step out of bed. There were beetles all around the property outside as well. The Front desk person cant help and she said there was no one to attend now, and they will come 9 am next day! More to follow- Hot water did not come in our room, and all my Family members have to take cold bath. Again- Front desk person said, she is the only person in there, and cant attend us that time! Then, when we returned to Hotel at 1 am, our Entry Access card did not work(the same happened to our friend who stayed in another room), Reason we were told is- the strip gets erased when we keep the card next to magnetic surfaces(not sure what we did anyway, but we should have been told earlier). So overall, pathetic stay, worst of all the hotels I have ever stayed. I will be sure to write the matter to my company not to endorse such hotels.
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- Also Known As:
- Homestead Hotel San Antonio
- Extended Stay America - San Antonio - Airport Texas