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Best Western Plus San Antonio East Inn & Suites
Ranked #39 of 358 Hotels in San Antonio
Certificate of Excellence
Diamondhead, Mississippi
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Swift Trip”
Reviewed 13 July 2011

My wife and I chose this property for our one night stay because of it's close proximity to I-10. The on and off procedure at this location allowed us to not lose any more time than was necessary on our way to AZ. Our King Suite was very nice. Better than even imagined. The primary parking lot entrance was undergoig renovation at the time of our stay but did not pose any major problems. The front desk staff was very helpful in directing us to a nearby Wal-Mart and Chilis restaurant. Our room was very quiet even with the close proximity of the Interstate. The breakfast was very typical for Best Western.

Room Tip: Upgrade to a suite as the difference is minimal.
See more room tips
  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MSMan1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rupe4u, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, 8 November 2011
Thank you very much for your review and positive comments. Our hotel is right off the I-10 East so I am glad you were able to fully benefit from the easy access and hope you had a safe trip to Arizona. I am pleased that the King Mini Suite exceeded your expectations.

The parking lot has now been fully renovated for guest comfort. Front Desk staff are always willing to assist with your requests and can provide recommendations and directions to nearby facilities. At breakfast we serve a variety of continental items as well as hot items. This includes fresh hot waffles, egg patties, sausage biscuit, bagels, cereal and more. I hope you and your wife enjoyed your time in San Antonio and hope to see you again on your next visit. Thank you for staying with us as Best Western Plus San Antonio East Inn & Suites.
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352 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
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English first
Milwaukee, Wisconsin
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2011

After viewing several disguisting places throughout our trip, this was the second Best Western that saved us. It had very comfortable beds and pillows, was clean, had a very friendly staff, and a great warm breakfast in the morning. It is a little far from down town but worth it. It is right off the freeway, which may bother some but didn't bother us at all. In fact, we spent our last two nights here, and it was the first time I was able to sleep past 6 a.m. due to comfort.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dreamit1384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rupe4u, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, 12 October 2011
Thank you very much for your positive review. I am glad you were able to get a restful sleep and enjoy the breakfast the following morning. Many other guests also compliment the comfortable beds. The downtown area is around 10 minutes drive away from the hotel. I hope you enjoyed your time in San Antonio and hope to see you again on your next visit. Thank you for choosing Best Western San Antonio East Inn & Suites for your stay.
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Fort Polk, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2011

Best Westerns never let me down. Clean, dont feel like a sardine in a sardine can when you step inside the room, has room service, decor and appliances are not dated. The ONLY thing wrong with our room was the TV randomly flickered from full screen to wide screen while you were watching it, which was annoying. Im sure it was just our room. We didn't want enough TV to complain about it. The reason I gave this hotel a 4 instead of a 5 is because the location is very far east of downtown, where everything you go to San Antonio to see is. Sea World is on the west side of the city and it makes for a bit of a drive. The highways in San Antonio are well engineered and they made the best of it, being a city that homes more than 2 million people. Next time I will go to the Best Western closer to downtown and pay a little more. Hot tub was great. Pool was a little cool. *** Laundry: If you plan on doing laundry there, bring quarters. Its not free.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Natalie246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rupe4u, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, 12 October 2011
Thank you very much for taking the time to leave a review. I am glad to hear that the Best Western Hotel Family has never let you down and we thank you for your loyalty to the brand. I am sorry to hear that you experienced issues with the television. Our staff are happy to assist with any issues if we are made aware of them. The hotel is on the east side of San Antonio, which is in easy reach of the AT&T Center around 5 minutes drive, the Riverwalk is around 10 minutes drive and Sea World around 30 minutes. This hotel is a very new property opened in November 2008, which has modern facilities, some of which may not be available in older-style downtown properties, including 32” flat screen TVs. I am glad you enjoyed the hot tub.

The front desk staff are happy to provide you with change and you can also purchase laundry detergent if needed. We hope to see you again on your next visit. Thank you for choosing Best Western San Antonio East Inn & Suites for your stay.
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Aubrey, Texas
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 March 2011

Pros: Good breakfast with some hot items to pick from. Lots of room in the 'dining area'. Beds were comfortable. Maids were very nice and accomodating as well as the front desk staff. Lobby was clean. Pool area was lovely and secluded enough that it felt comfortable. The rooms were basically the same as anywhere, but did include a small fridge and microwave. Great interstate access. Only about 30 minutes from Riverwalk and/or Seaworld.

Cons: The biggest problem for us was my daughters allergies and the horribly dirty/dusty/unclean vents in the bathroom, which only makes me think the rest of the venting wasn't clean and dust free. Exceptionally dirty vents, not just a little 'dusty'. You can hear the neighboring hotel guests, but not any different from most 'average priced' hotels. The pool gate and the hotel door were 'left open' both times we visited the pool area which is not very comforting as far as security. The hotel is fairly secluded, however if you ask at the front desk you will find that there is shopping and restaurants/fast food only about 10 minutes away.
All in all a good stay. Great front desk and maid services. Would stay here again for the price.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wildangels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rupe4u, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, 12 October 2011
Thank you very much for your review and for your many positive comments. We are glad that you had a good stay overall. A direct route to the Riverwalk will get you there in just over 10 minutes and to SeaWorld in 30 minutes. Occasionally a GPS may take you a long way round. Please ask next time, so we can ensure you take the quickest route to your required destination.

We are sorry to hear about your daughter’s allergies, we hope she still enjoyed her visit to San Antonio. We do have in place various routine maintenance tasks per room which are carried out periodically, including the cleaning of vents. Your particular room would have had this cleaning after your checkout. With regards to the pool gate / hotel door, hotel staff walk around the hotel premises throughout the day to check these areas for safety and security.

We are always happy to assist as far as possible if there are any factors which are not to your satisfaction if reported. Guest satisfaction is our priority and staff are trained to do their utmost to provide excellence in customer care and respond to issues as soon as they become apparent.

If there is anything we could do to improve your experience, management would be more than happy to discuss this with you and meet you personally on your future stay. We look forward to seeing you again. Thank you for your stay at our hotel.
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Yoakum, Texas
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 September 2010

This is a very nice hotel. It is right on IH 10. Very comfortable bed, flat screen TV with HD channels and big bathroom. It is a few miles outside of town so there is nothing around but a gas station.

  • Stayed September 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nine_iron76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, 14 April 2017
Thank you for taking the time to leave a nice review of our hotel. We are glad that you enjoyed our Texas-Sized rooms. Our town of Converse is parallel to the highway with plenty of shopping and restaurants, our team are available 24 hours to assist with directions. Should you like to make another reservation contact us directly at 210-661-8669. Have a great day!
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Virginia
Level 6 Contributor
93 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 June 2010

My stay was pleasant. The beds were super comfortable the price was right, the room always clean, the complimentary breakfast spread more than bagels including hot sausage biscuits/gravy and the surroundings quiet. Be prepared that it is a little secluded but downtown is within 15-20 minutes away. The only complaint I have is that there appears to only be one way in and out. That entrance appears to get flooded easily.
Very convenient to the highway.

  • Stayed June 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hopefulinVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, 14 April 2017
Thank you for taking the time to leave us such a nice review. We are happy to hear that your stay overall was pleasant. We hope you will join us again to see the new updates we have made to the hotel. We are sorry to hear that it appeared to only be one drive for entrance there are 3. You are correct we are within minutes of the downtown area but not secluded as our town of Converse is just parallel to the highway and would have been happy to give you directions. When you are ready to make your next reservation please contact us directly at 210-661-8669. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tomball
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 October 2009

I use this hotel often when I travel to San Antonio. I live in Houston and drive. This hotel is right outside of the city on I-10, which makes it very convenient for me. It is only about a year old and is very clean and well maintained. All the rooms have LCD TV's, coffee makers, refrigerators, hair dryers and COMFORTABLE beds. The staff is local and friendly.

They have a minimal breakfast bar with pastries, waffles, cereal etc but nothing fancy.The rooms are about $100 give or take $20 depending on the style and discount you may have.

All in all it is a great hotel for the price. It is on the east side of SA so it is not that good of a location for Sea World and Six Flags, but not too bad to reach downtown, Alamo, and riverwalk in about 10-15 minutes depending on traffic.

I have taken my family once. They have a pool (the kids liked) and we made it around town with no hassles, but I am fairly familiar with the SA area.

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank watsontx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rupesh P, General Manager at Best Western Plus San Antonio East Inn & Suites, responded to this review, 11 April 2017

Thank you for that great review of our Multi-Award winning hotel. We are glad that you find our location off the interstate at exit 585 so convenient during your travel from Houston to San Antonio. You are correct we are just minutes from downtown and all of the major attractions. Though we are now an 8 year old property we have upgraded our breakfast and rooms. We offer the best price possible when booking directly. We would like to invite you back. We look forward to your return, to make your next reservation please contact us directly at 210-661-8669. Have a fantastic day!
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Additional Information about Best Western Plus San Antonio East Inn & Suites

Property: Best Western Plus San Antonio East Inn & Suites
Address: 8669 I-10 E, San Antonio, TX 78109
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in San Antonio
#12 Best Value Hotel in San Antonio
#21 Family Hotel in San Antonio
#66 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus San Antonio East Inn & Suites 2.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Best Western Plus San Antonio East Inn And Suites
Best Western Plus San Antonio East Hotel San Antonio
Best Western Plus San Antonio East Inn & Suites Texas

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