After I arrived in my room, I found the previous occupants dirty towels hanging on the shower curtain...GROSS! I tried to call the desk...the phone didn't work. Had to walk down to desk and request a clean up. When I got back 5 hours later, the problem had not been fixed. I walk down...again. "Oh, so sorry...blah, blah, blah". The house keeper was knocking on my door as I was walking down the hall. She just grabs the towels, offers me more towels, shampoo, etc and leaves. The next morning, I make coffee in the room...find only 1 package of sugar/creamer. The microscopic amount of creamer doesn't even turn the coffee from black to brown...I didn't even drink it. The room was pretty dusty and I woke up with a stuffy nose both days. For what they are charging for this room, it was pretty shabby. Both head boards need replacing. The "leather" on them were very scratched. The lounge chair needed cleaning. One thing that really irritates me is how they make the bed. I understand that using a flat sheet on the mattress is standard. However, when they tuck the top sheet and spread in, all the way around, it makes the bottom sheet come untucked when you get in the bed. I toss and turn a lot and hate it when the bottom sheet and mattress cover is all wrinkled and becomes lumpy. Thank goodness I brought my own pillow. Their pillows were very soft and I need a firm one. I wish hotels would put a variety of pillows on the beds, so you could choose.
The lobby and elevators were clean.
All the staff were polite. A few updates and some heavy cleaning and attention to details are needed here.
- Official Description (provided by the hotel):
- Parking fee $15.00 per night ... more less
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- Also Known As:
- Hyatt Place San Antonio/Riverwalk Hotel San Antonio
- Amerisuites San Antonio
- Amerisuites Riverwalk San Antonio
- Hyatt Place San Antonio/Riverwalk Texas