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“Perfect - No Frills”

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Red Roof PLUS+ San Antonio Downtown - Riverwalk
Ranked #156 of 355 Hotels in San Antonio
El Paso, Texas
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Perfect - No Frills”
Reviewed 16 July 2014

Stayed 2 nights and were delighted that the hotel truly is walking distance from The River Walk which was the main purpose of our visit. Rooms were spacious, clean and quiet. Continental breakfast good and also included fresh fruit. Front desk staff friendly and quite helpful as I am not a map reader and provided me with street by street directions. Now that's excellent customer service in my opinion.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Cookie90808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, 23 July 2014
Thank you so much for staying with us and taking the time to write your kind compliments on the staff. They will be delighted to see your review! Our location is just a 10 minute walk to all the excitement of San Antonio’s Riverwalk. We are glad you enjoyed your time here! We hope to welcome you back soon.
Yours In Service,
Natalie Furka-Padgett
General Manager
I0248@redroof.com 210.229.9973
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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679 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Wills Point, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

First thing first, the beds are way to hard! I think sleeping on the floor may have been more comfortable. This was our 3rd destination on our trip and by far the worst sleep! Sleeping on our air mattress camping was more comfortable!!! The rooms were nice and very up to date however I book a hotel for comfort and a good nights sleep not to look at the room all night. The rooms were spacious enough for our family of 4 however the bathroom and vanity area were NOT! It was to small for two people to manuver around there comfortably. And to try to get into the bathroom was a chore bc the location of the toilet and door opening was not thought out properly! The grab and go breakfast was by far under par (plain prepackaged bagels, danishes, oatmeal, juice, coffee and some old fruit). And trying to fit more than one family in there to get food was not happening! The staff at the check in was nice and friendly but did not give any efforts to make you feel 100% welcome at the facility. There were a couple of issues with the rooms hardware. The hairdryer was hanging off the wall and one electrical outlet was loose within the wall. Although we had fun on our trip I def will be looking else where if we ever stay back in San Antonio again. For the price it was not worth the stay!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank BDugan05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, 23 July 2014
Thank you so much for staying with us and taking the time to write about your time with us. I am truly sorry that to see that we failed to meet your expectations. While it’s not often we have a second chance, when your travels bring you back to San Antonio please contact me. I would be honored to work with you to ensure you next stay is flawless. Again, thank you for staying with us.
Yours In Service,
Natalie Furka-Padgett
General Manager
I0248@redroof.com 210.229.9973
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these San Antonio hotels

Level Contributor
5 reviews
3 hotel reviews
Reviewed 14 July 2014 via mobile

We stayed 5 days. Rooms were cleaned only 1 day. Everyday we took our dirty towels to counter for exchange. Breakfast was just fruit and not worth the extra. The pool NEVER had towels. The shower leaked all over the floor. They charged us 125 a night for ZERO service. This hotel was terrible.

Stayed July 2014
Helpful?
Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, 16 July 2014
Please let us apologize for the difficulties and inconvenience you experienced with your recent stay at our Red Roof Plus+.
We are troubled that this issue has caused disappointment to you, our valued guest. At Red Roof Plus+ it is our goal to make our guests delighted during their stay and clearly we failed to meet that expectation during your 5 night stay with us.
We are in constant pursuit of perfection and your feedback is greatly appreciated. I am here on property and am available at the contact number and email below. While I know it is not often we get a second chance at a first impression, I do hope to hear from you.
Yours In Service,
Natalie Furka-Padgett
General Manager
210-229-9973 i0248@redroof.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
78 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 11 July 2014 via mobile

The front staff made my check in fast and pleasant. This location within walking distance to downtown. Rooms are clean and decor up to date. Will return again. Thanks staff and mgnt everyone who helps to make are arrival number 1.

Stayed July 2014, travelled with friends
Helpful?
1 Thank ureyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, 23 July 2014
Thank you so much for staying with us and taking the time to write your kind review! At Red Roof Plus+, it is the goal of the staff to ensure you are delighted with your stay. We hope to see you when your travels bring you back to Downtown San Antonio, where the Alamo is only a few blocks away from our hotel! Again, thank you for staying with us.
Yours In Service,
Natalie Furka-Padgett
General Manager
I0248@redroof.com 210.229.9973
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stone Mountain, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

My family (immediate and relatives) selected this hotel for our family reunion. We stayed 3-4 nights. In addition to multiple rooms, we also had a meeting room. The hotel management and staff were all very nice, friendly, and accommodating - from the front desk to the custodial staff. The quality of the furniture was great, and our beds were very comfortable. My primary concern was that it is a pet-friendly hotel, and one or more of our rooms had an unusually strong pet odor. However, the affordable group price, accommodations, and prompt friendly service made up for this and a few other minor deficiencies. The hotel management and staff responded promptly to all of our concerns and requests with friendly service in an effort to ensure we were satisfied. Selecting this hotel was a great decision for our friendly family!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank WKDean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, 9 July 2014
Thank you for staying with us and providing your review. At Red Roof Plus+, it is our goal to provide you with a WOW experience and I’m delighted to see that all the staff ensured you and your family had an amazing experience at our Downtown / Riverwalk location! We hope to welcome you and your family back very soon.
With Warm Regards,
Natalie Furka-Padgett
General Manager
I0248@redroof.com 210.229.9973
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014 via mobile

I came into San Antonio after working the night shift for two weeks and like most hotels check in is at 3pm I arrived at 10am and was exhausted but thanks to Nikki at the front desk she was able to push some buttons and went the extra mile so I could go get some rest. Thanks Nikki and also Amanda front desk was great.

Stayed July 2014, travelled solo
Helpful?
1 Thank Louie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, 9 July 2014
Thank you for staying with us and providing your review. At Red Roof Plus+, it is our goal to provide you with a WOW experience and I’m delighted to see that Nikki and Mandy ensured you were taken care of! We hope you enjoyed your stay with us and that we can welcome you back when your travels bring you back to San Antonio!
With Warm Regards,
Natalie Furka-Padgett
General Manager
I0248@redroof.com 210.229.9973
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 July 2014 via mobile

The location was close to down town and the room looked very nice. We were disappointed that there was no fridge in our room. The beds were comfortable for a double. We were able to watch 4th of July fireworks from the pool. The view was awesome! The only problem was the shower. Water temp was fine but all of a sudden we heard a loud drilling noise. It happened with every shower. It was scary but at least we were able to finish.

Stayed July 2014, travelled with family
Helpful?
1 Thank lovelymtz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Roof Inn S, General Manager at Red Roof PLUS+ San Antonio Downtown - Riverwalk, responded to this review, 9 July 2014
Thank you for staying with us and providing your review. At Red Roof Plus+, it is our goal to provide you with a WOW experience and I’m delighted to see you enjoyed the 4th of July fireworks from our pool! I apologize for the shower issue you experienced. When we welcome you back next, you might enjoy one of our Premium Rooms which will have not only a refrigerator; but a snack box and a larger work desk and television!
With Warm Regards,
Natalie Furka-Padgett
General Manager
I0248@redroof.com 210.229.9973
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof PLUS+ San Antonio Downtown - Riverwalk

Property: Red Roof PLUS+ San Antonio Downtown - Riverwalk
Address: 1011 E Houston St, San Antonio, TX 78205-2029
Region: United States > Texas > San Antonio > East Side
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #156 of 355 Hotels in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Red Roof PLUS+ San Antonio Downtown - Riverwalk 2.5*
Number of rooms: 215
Official Description (provided by the hotel):
Experience Red Roof PLUS+. Adding more WOW to your stay! Discover an enhanced experience with all new rooms and our most requested higher-end amenities. A completely remodeled and upgraded stay. Red Roof PLUS+ San Antonio Downtown - Rverwalk is a pet friendly, family friendly hotel. This hotel is close to The Alamo, San Antonio Convention Center, the Riverwalk, the Alamodome and River Center Mall in downtown San Antonio, TX. The hotel is also close to Lila Cockrell Theatre, Market Square, Freeman Coliseum, AT&T Center and Splashtown.When you check into the Red Roof Inn San Antonio Downtown - Riverwalk, check out the fantastic new amenities in our NextGen ® design rooms that are 100% smoke free and feature a stylish, boutique design with all new furniture, spa-inspired bathrooms with modern vessels sinks, new comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, new seating and a large, flat screen TV. This Red Roof PLUS+ hotel also features Premium Rooms with breakfast and a snack ready in your room! We feature a conference room, business center kiosk, free local and domestic long distance calling, ATM, an outdoor pool, elevators, interior corridors with WiFi available throughout the property. Selected rooms offer microwave and refrigerator units (a nominal fee may apply; please inquire). Now offering Red Roof's new "Order Inn" program, where guests can order delicious food for in-room delivery. Experience our complimentary “Grab & Go” Breakfast of bagels, apples, oranges, juice, coffee and tea in the lobby. We offer “On Command Video” with a selection of free TV channels, pay-to-view premium channels, movies, music and games. Parking is available for standard vehicles for $15 per night with in and out privileges. well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn San Antonio Downtown - Riverwalk Hotel San Antonio
San Antonio Red Roof Inn
Red Roof PLUS+ San Antonio Downtown - Riverwalk Texas

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