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“Incredible” 5 of 5 bubbles
Review of Candlewood Suites San Antonio Downtown

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Candlewood Suites San Antonio Downtown
Ranked #129 of 353 Hotels in San Antonio
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Incredible”
5 of 5 bubbles Reviewed 19 January 2014 via mobile

This place by was by far the most awesome place! The room came with a small, fully equipped kitchen, including dishwasher. Super comfy beds, great TV, desk, and even a recliner! The bathroom was huge and had plenty of towels. For just over $100 it was amazing. It had a pool and hot tub. It was an $8 ride to the River Walk. I recommend out to everyone

Stayed January 2014, travelled with friends
Helpful?
1 Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 reviews from our community

Traveller rating
    38
    36
    7
    4
    2
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27
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
San Antonio, Texas
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

Clean, well run. All staff are graciously and immediately attending to all your needs.
The only problem I have is I must put A 200 word minimum into this dialogue.
Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank gypsibreeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, TX / Las Vegas, NV
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
5 of 5 bubbles Reviewed 4 January 2014

Area & Travel: The area around the hotel is a little run-down, but it's downtown so unless you get a luxury hotel, it's your typical hotel. However, it is very close to everything downtown. We used a taxi for the 4 of us and spent $10+ each time (which included the tip). So it was really cheap.

Arrival/Check-In: We arrived around 2pm and check-in is at 3pm. I walked in and was immediately greeted by a the front desk rep Luz. She was very welcoming and provided excellent customer service. I wish more front desk reps would be like her. During check-in I stated to her that our friends should be arriving within an hour or so and that we would prefer rooms across from one another. She said that she already both of our rooms reserved since we notated in the reservation "special requests" that we wanted rooms on the same floor etc etc.. Having done this before, I was really surprised that they had actually reserved the rooms ahead of time, ensuring that our request was met. Kudos! Other than that, check-in was super easy.

Pantry: There is a "pantry" room downstairs in the lobby. You need your room key card to access this. You pick out what you want (kinda like a convenience store) and you pay for it at the front desk. However, just like any other place, plan on paying a hefty price for something minimal. An 8oz Red Bull will cost you $4 when you can buy one at a gas station for $2. So if you can, try to pre-purchase any food & drink to prevent buying from the hotel. On the other hand, if there is a last-minute craving or you forgot something, I think it's great that the hotel provides its guests with this convenience. That way you don't have to leave the hotel.

Room #209: When you enter in the room, you're immediately in the kitchen. I was very surprised to see all the amenities that the room had. Full-sized fridge, microwave, stove top w/pots, dishwasher, tupperware, etc.. Granted that all we used was the fridge & microwave. They even give you a bag of microwave popcorn (it's inside the microwave). The bed is supposed to be a queen, although it felt like a double. The (3) pillows provided are feathered, so if you want a more supportive pillow, I suggest you bring your own if possible. Our room also came with a recliner. The only downside I can really think of was the view from the room. It's very minor, but if you look out the window you get a direct view of the pool. But the view behind the pool are abandoned buildings. You can see it in the picture I attached. OH! Also, on the window, you have the outside design curtains that do not move, then you have the semi-see through curtains. If you want the black-out curtains, you need to look behind the see-through curtain. They are all the way on the ends. Before getting dressed I looked for the solid curtain, but couldn't find it. It wasn't until my friend told me to REALLY dig for them, was when I did find them.

Check Out: This was super easy as most hotels. We left the keys in the room and called the front desk. DONE!

Charges/Fees: There are no parking fees, which was great! If you bring a pet, there is a $75 NON-refundable fee. My friends paid this. Also, they let you know that if you get caught with a pet that you did not notify them of OR if you smoke in the room, there is an automatic $250 charge. So make sure to read the top of the check-in form! :)

All and all, I had a great stay at this hotel. No complaints.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SinCityJenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arvada, Colorado
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 1 December 2013

The hotel does not locate within a walking distance to the riverwalk. But, it just takes 3 - 4 minutes of driving. In addition, this hotel locates right next to the highway and is easy to find. Some hotels near the riverwalk charges daily parking ($ 15?), but the parking is free in this hotel. Each room is equipped with a nice kitchenette - perfect for traveling with children. Room is spacious.
The view from the room is not great. You can still see the San Antonio downtown, but the electrical power tower is right next to the hotel.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sukgeun C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Twickenham, UK
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 4 November 2013

We stayed for 3 nights at the start of our Texas holiday and found the hotel to be a really good choice for anyone on a budget. The rooms were very clean and spacious and the beds wonderfully comfortable. The little kitchen area had everything you might need to prepare a simple meal or a snack, with tea and coffee always available. Best of all the staff were really friendly and helpful, lending us umbrellas when the weather turned rainy one evening, and always greeted us with a smile. We even spent an hour or two at the little pool one afternoon, which was a nice bonus. The hotel area itself is a little way from downtown, but we were happy to walk the 15 minutes or so into the heart of the tourist area. As tourists it's actually quite fun to see something a little off the beaten track, and in fact the hotel is close to a lovely area of rather grand houses called King Wiliam, which was worth exploring. One tip if you're feeling adventurous is to try out the San Antonio City Bicycle scheme. We used it quite a lot to get around (there are stations not too far from the hotel) so that helped with the walk into downtown.

Room Tip: We asked for a quiet room and were given something on the top floor which was perfect for us.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JerryBTW2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim P, Owner at Candlewood Suites San Antonio Downtown, responded to this review, 5 November 2013
Thank you for your fantastic review of our hotel. We love hearing from our guests! We strive as a team to provide you with excellent service and I'm happy that we were able to do that for you. We will pass along your great compliments to our staff. We're glad you found the King William Historic District. It is very beautiful and rich with San Antonio history. We look forward to seeing you on your next trip to San Antonio.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 25 September 2013

This hotel was in a great location, right off the highway and five-ten minutes away from Downtown and the Riverwalk. The room we stayed in was spacious and clean. I requested a roll-away but were told that it would be a $10 surcharge. The front desk lady then went on to say that she could let it "slide" this once, so i greatly appreciate her for that little discount.

Free parking was ideal for me and my family, since in the main downtown area it is all pay-parking. The kitchen items were extremely helpful to get some water boiled, heat up some leftover food or slice some tomatoes. Oh did I mention that they have a complimentary popcorn bag in the microwave! (a surprise I didn't realize until the midnight of my stay)

This hotel would suit any family who are looking to stay on budget, while still staying in a good hotel. The only negative things about our room were that the telephone headset wire was loose and I couldn't go walk too far away from the phone without the headset disconnecting. The second thing was that our TV would flicker on/off the entire night and we also had some problems getting the DVD player to work.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CurtisSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim P, Owner at Candlewood Suites San Antonio Downtown, responded to this review, 5 November 2013
Thank you so much for taking the time to let us know about your experience. We really value the feedback you gave us so that we can take care of the issues that you had in your room. We are very glad you were still able to enjoy your stay with us. It is our goal to provide you with a wonderful stay. We hope to see you the next time you are visiting San Antonio.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Evergreen Park, Illinois, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 20 September 2013

The rooms were very clean. So was the pool and laundry area. All of the hotel employees were very nice and helpful. It was nice to know there was security at night. Not in the downtown but close enough. Free parking was a plus! Kitchen supplies were perfect. This is great if you have a family and want to save on eating in restaurants all the time. When our family moved hotels because the one they were at was horrible, the staff made sure to put them on the same floor near us. Much appreciated! Will look for Candlewood Suites again when traveling.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Heidi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim P, Owner at Candlewood Suites San Antonio Downtown, responded to this review, 5 November 2013
Wow! What a wonderful review! We appreciate you taking the time to review our hotel and are glad that you enjoyed your stay. It is very important to our entire staff that you have the best stay possible. We look forward to seeing you on your next San Antonio visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites San Antonio Downtown

Property: Candlewood Suites San Antonio Downtown
Address: 1024 S. Laredo Street, San Antonio, TX 78204
Phone Number:
Region: United States > Texas > San Antonio > Avenida Guadalupe , Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#104 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Candlewood Suites San Antonio Downtown 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
The new Candlewood Suites San Anotonio Downtown is the newest extended stay, all suites hotel in the River Walk area. The 96 suite hotel is conveniently located just off of I-35 at the S. Alamo Street exit. Featuring the finest in hospitality and accommodations,, the Candlewood Suites is the place to stay. The hotel is conveniently located just minutes from the River walk and near restaurants, shopping and many attractions. Each spacious suite has a full kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your oversized executive desk with free high speed internet access or relax in the comfortable living room area while you enjoy multi-channel premium TV or DVD player on a 32 inch flat panel Television. Work off some stress in our fitness center or visit the Candlewood Cupboard where you can pick a variety of foods, beverages and even toiletry items 24 hours a day. Whether your trip is business or pleasure, our hotel can offer you the best value in the San Antonio area. ... more   less 
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Also Known As:
Candlewood Suites San Antonio Downtown Hotel San Antonio
Candlewood Suites San Antonio Downtown Texas

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