I booked this hotel for my Husband's Birthday weekend. We arrived about 9 pm Friday night, in the rain, and pulled up to the Valet. There were 3 valets standing there WATCHING my husband and I get our 4 bags out of the car IN THE RAIN, when they stayed under the cover. Once in the hotel we check in and they were out of cookie's, which they are known for. We get up to our room and the room was very pretty with a great view of the Alamo. It was plenty big and nicely decorated. WELL, that is until we get into the Bathroom. It was a nice Garden tub BUT the panels on the side of the tub were on with TAPE, TAPE guys. One had already fell off and we put it back, through out the night they both kept falling off so we just kept them off. Therefore you could see under the tub...GROSS and creepy.
We went to bed in a comfortable bed but HORRIBLE pillows. There were the " flat tire pillows" where the second you put your head on them they go flat. Our A/C didn't work well so the first night was miserable and sweaty. We had to set the unit on 45 degrees just to keep the hotel at a decent temp the whole time we were there. Every time to A/C would come on it would make this horrible LOUD noise and wake you up. EVERY TIME. Friday night the storm got really bad and rained the first part of Saturday and they have Satellite T/V so guess what. We didn't have ANY TV because the storm had knocked it out. SO we were bored for several hours until it slowed down.
We decide to go out for a late breakfast Saturday morning, We call down to Valet and ask for our car. We arrive downstairs about 10 minutes later to NO car. They don't know where it is. REALLY?!! " YOU LOST MY CAR?!" the valets answer " No, we just lost the keys." REALLY guy?! Because that is SO much better. So After they had my husband go through all the keys they had we found the keys and they brought the car around.
We come back and drop the car back off and they guy states " You can keep the same Valet number" okay. we go and enjoy San Antonio.
Sunday when we go to check out we call Valet to get our car and start to head out. The elevators are BROKEN. Only one is working and there is a line to get on. OMG AND the Stairs are for emergency ONLY. We had to wait 15 minutes to get to an elevator THEN to find out since we were on the 7th floor other people, of course were on it as well, us AND our luggage would not all fit on it. We got passed up 3 times because they were SO full.
We finally get down stairs after a 30 minute ordeal to find our car not waiting on us. We ask and they tell us, they are getting it. We watch SEVERAL people walk up and give there tickets to Valet and get there car.... we called down AHEAD of time 30 minutes ago....... only to find out OMG they lost my car AGAIN!!!! We had manager after manager...... One Valet said" I know where your car is." and ran off... Thinking the kid was getting it right.... NOPE. He was just letting them know he knew where it was..OMG come on. after about a total 45 minutes we get our car. They parked it in the wrong spot. All of this for a DAILY $28 charge for Valet...
NEVER COME HERE. HORRIBLE, CARELESS, AND UN-ORGANIZED.
- Official Description (provided by the hotel):
- The official hotel of the Alamo and recipient of the AAA four diamond Award, the Emily Morgan Hotel offers guests luxurious accommodations and unbeatable service. Our location puts you steps away from the famous Alamo and walking distance to many more San Antonio attractions including the River Walk. While at the hotel make sure to enjoy a delicious experience at the award winning ORO Restaurant. Take a dip in our outdoor pool or keep fit at our fitness center. And best of all, our hotel is pet-friendly so there's no need to leave man's best friend at home. Our hotel offers valet parking for $39/night, and our one-time pet deposit fee is $50. Check-in is at 4:00PM, and checkout is at noon. ... more less
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- Also Known As:
- Emily Morgan San Antonio
- Hotel Emily Morgan
- Emily Morgan Hotel
- The Emily Morgan Hotel - a DoubleTree By Hilton San Antonio, Texas