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“Housekeeping Needs Improvement”

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The Emily Morgan Hotel - a DoubleTree by Hilton
Ranked #26 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 23 July 2013

Housekeeping needs to do a lot of work. Parking is extremely high and is ONLY VALET... We called front desk for our vehicle 10 minutes ahead of time and when we went down to get it they had never left to go and retrieve it. You would think for $30 a night valet would be great.

  • Stayed: July 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank TanMackie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie N, Manager at The Emily Morgan Hotel - a DoubleTree by Hilton, responded to this reviewResponded 29 July 2013

Thank you for your comments. I certainly apologize for the issues you encountered while staying with us. I will follow up with the appropriate departments to ensure that issues you encountered do not occur again. We hope you will choose our hotel again, the next time you are in the San Antonio area and thank you for your valuable comments.

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1,399 - 1,405 of 1,552 reviews

Reviewed 22 July 2013

This hotel was next to the Alamo and near the Riverwalk. Perfect location. There was quite a bit of noise from visiting teens next door, but they soon settled down. The staff was very accommadating and friendly

  • Stayed: July 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2013

add $30 per day for parking..... good location, don't pay extra for alamo view not worth it in my opinion, there is no rooms facing the front of the alamo.... the pool is nice but pretty small. the extra money for parking makes other more expensive hotels better

  • Stayed: July 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Erik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie N, Manager at The Emily Morgan Hotel - a DoubleTree by Hilton, responded to this reviewResponded 29 July 2013

Dear Erik B.,
Thank you for staying with us and taking the time to write a review. I certainly understand your frustration with the valet charges, but I can assure you that our charges are comparable to other full service hotels in the downtown area. I do apologize that you were unimpressed with our Alamo view as we recieve many great compliments on these rooms and the view. Again, thank you for your stay.

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Reviewed 20 July 2013

My family really enjoyed our stay at the Emily Morgan Double Tree. It is conveniently located across from the Alamo as well as nearby museums. It is also walking distance to the Riverwalk. There is plenty to keep you entertained. We will definitely stay there again the next time we visit San Antonio!

  • Stayed: July 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Misti M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2013

This was a very enjoyable stay even though it was just one night. The next time we are in San Antonio this is the hotel we are staying in. Great view of the Alamo and two minute walk to the riverwalk.

  • Stayed: July 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013

A group of seven of us booked two rooms at the Emily Morgan, and the rooms were nice and clean. We had rooms 1012 and 1014. It is in a good location, right across the street from the Alamo and just a short walk to the river walk. It would have been nice to have a refrigerator in at least one of our rooms, but neither did (one had two queen beds and the other a king bed and sofa sleeper), and they seemed to be short on towels early in our stay. We did not eat at the hotel so I can't comment on the food. We received a discount as we were there with a church youth group for a national gathering, but I would say if we would have had to pay the full price it would have been a little higher than what it should be, especially considering there wasn't any refrigerator or microwave in the room. I would recommend the hotel based on the cleanliness, location and friendly staff.

Room Tip: We were not on the Alamo side of the hotel so I don't know if that side would be noisy, but the...
  • Stayed: July 2013, travelled on business
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Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013

The Emily Morgan is a beautiful old hotel in the heart of San Antonio, right next to the Alamo. Don't let the word "old" fool you, because the rooms are generous in size and completely modern. The rooms were very clean, beds were comfortable, and the staff was extremely friendly. We couldn't pass a staff member in the hall without being acknowledged. The parking is only available by valet, but this is not uncommon for a downtown hotel (parking fees are additional). You can't go wrong with this hotel.

  • Stayed: July 2013, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank Christina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Emily Morgan Hotel - a DoubleTree by Hilton

Address: 705 E Houston St, San Antonio, TX 78205 (Formerly Emily Morgan Hotel)
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in San Antonio
#19 Romantic Hotel in San Antonio
#22 Family Hotel in San Antonio
Price Range: £117 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Emily Morgan Hotel - a DoubleTree by Hilton 3.5*
Number of rooms: 177
Official Description (provided by the hotel):
The official hotel of the Alamo and recipient of the AAA four diamond Award, the Emily Morgan Hotel offers guests luxurious accommodations and unbeatable service. Our location puts you steps away from the famous Alamo and walking distance to many more San Antonio attractions including the River Walk. While at the hotel make sure to enjoy a delicious experience at the award winning ORO Restaurant. Take a dip in our outdoor pool or keep fit at our fitness center. And best of all, our hotel is pet-friendly so there's no need to leave man's best friend at home. Our hotel offers valet parking for $39/night, and our one-time pet deposit fee is $50. Check-in is at 4:00PM, and checkout is at noon. ... more   less 
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Also Known As:
Emily Morgan San Antonio
Hotel Emily Morgan
Emily Morgan Hotel
The Emily Morgan Hotel - a DoubleTree By Hilton San Antonio, Texas

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