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“Wonderful Hotel with Unexpected Extras”

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The Emily Morgan Hotel - a DoubleTree by Hilton
Ranked #27 of 354 Hotels in San Antonio
Certificate of Excellence
Tampa, Florida
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Wonderful Hotel with Unexpected Extras”
Reviewed 30 July 2013

We stayed 2 nights in one of the larger rooms with the whirlpool tub. The room was very spacious and clean, with up to date furnishings. We looked out over the Alamo across the street. One nice detail-- the very large tub has a window that can be opened, and you can look out at the skyline. Obviously there are also privacy shades.

I stay at Hilton properties a lot and the Emily Morgan meets the standard, easily. What impressed me most was the friendly, professional service, from everyone-- the bellman, front desk staff, bartender, restaurant servers. The restaurant was definitely several steps up from a typical hotel restaurant. As mentioned by a prior reviewer, there's a big focus on quality, local/regional foods. The night we arrived, it was 102 degrees and we were dead tired, so we bailed on any exploring and ate at the hotel. It turned out not to be a compromise at all.

Highly recommended.

Room Tip: If it's a couples trip, spring for the larger room with the whirlpool tub.
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  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
Thank pajiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie N, Manager at The Emily Morgan Hotel - a DoubleTree by Hilton, responded to this review, 1 August 2013
Dear Pajiko,
Thank you so much for taking the time to tell us about your stay. It is wonderful to share positive reviews with our team. We are so glad that you opted to stay and have dinner with us and delighted that you enjoyed our restaurant, Oro. Also glad that you enjoyed the accomodations, and hope that you had a relaxing soak in the oversized tub in the suites. Hope to see you again soon!
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1,442 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (272)
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English first
1 review
Reviewed 29 July 2013

We stayed there the weekend of July 26,2013.... Valet on a mainstreet is quite odd... When booking be aware that there is a 75.00 deposit in case of any damages, that upset me because I was not notified at time of reservation... Got the cookies at check in and were yummy! Rooms are ok; bathroom /shower not really "private", sliding door is like a see thru glass window.. No free wi-fi unless u get the higher priced rooms... Rooms can use a mini fridge; Valet sucked at check out; we waited over 30 minutes after the 4th time asking where our truck was we were told that we needed to go back to the front desk; total mess up on their part! I will not stay here again; i prefer the westin next time!!

  • Stayed July 2013
    • Value
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Helpful?
Thank CindyOrtiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie N, Manager at The Emily Morgan Hotel - a DoubleTree by Hilton, responded to this review, 1 August 2013
Dear Cindy Ortiz,

I thank you for staying with us and for taking the time to review your experience on TripAdvisor. I am glad that you enjoyed our famous Doubletree chocolate chip/walnut cookies and I do apologize for the issues you encountered while staying with us. Comments, such as yours, truly assist us in improving our product and services and I assure you that I will follow up with the third party valet service to ensure this type of situation does not occur again. I do wish you would reconsider our hotel again the next time you are in the San Antonio area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
1 review
Reviewed 28 July 2013

It's right next to the Alamo and near the Riverwalk, but in a spot that is quiet and just off where all the activity is. It is an intimate and friendly hotel. Actually has an outdoor pool. And the restaurant offers locally grown food with regional offerings.

  • Stayed July 2013, travelled on business
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns
Level Contributor
82 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 27 July 2013

Hotel is not on the river walk, but don't let that put you off staying in this amazing hotel, overlooks The Alamo. Every thing about this hotel ticks all the boxes, location, history, style, staff, rooms, beds, breakfast and did I say the staff.

Stayed two nights in corner king room, room was large, clean, wifi that didn't drop out, garden tub in the bathroom. Bed was amazing. Hotel has a pool on the second floor

Breakfast was great.

Some of the most professional and friendliest staff member I have ever come across in a hotel ( shout out to Mariah, Management must be very proud to have you on staff. )

Love this hotel, would go back in a flash. Skip every other hotel in downtown and stay here

  • Stayed July 2013, travelled solo
    • Value
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Helpful?
1 Thank Rosscoe68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 27 July 2013

The bathroom had very little privacy considering one could see right through the sliding glass doors. The room with two queen beds was crowded with each bed being jammed against a wall. Although the bath was beautiful and well appointed, it was more suited to a couple, rather than a family, or two adults simply sharing a room but not wishing to be intimate. The a/c was difficult to set at a comfortable temperature. It never seemed to cycle off and so the only way to get the chill out of the room was to turn the a/c off, then back on again when the room got too warm. The restaurant is way over-priced for what one gets. I had assumed that the desserts were made in the restaurant, but when my daughter bit down on a piece of plastic in her peach gelato, the waiter explained that it was "simply" a piece that had broken off from the lid of the container in which it was delivered. The pool is barely large enough for the name to apply. The parking fee is outrageous and made the total daily rate quite pricey for the location.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie N, Manager at The Emily Morgan Hotel - a DoubleTree by Hilton, responded to this review, 29 July 2013
Thank you for your comments above. Your feedback is valuable to me and my team as they help us identify ways to better our services and amenities so our guests will continue to stay with us time and time again. We apologize for the inconveniences you encountered on your stay. We will use your comments as a training tool for our team. Thank you again for taking the time to complete a review.
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Palm Beach, Florida
Level Contributor
244 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 26 July 2013

We traveled to see the alamo. We had a nice sized suite overlooking the alamo...great view. Let me say I'm not a huge fan of old hotels as its rare to find quality renovation. This renovated hotel was so so. The view was worth it and walking to the alamo was perfect. The staff was great but the hotel was way understaffed...Kinda like The Alamo! Unloading luggage on a busy street with 2 kids sucks! Finally the bellman, doorman, concierge arrived. Yep! Those were all his job! No fresh cookies at check in for the kids. But again SUPER friendly people. Restaurant food was ok but I think better options are within walking distance. We loved the view but won't return.

Room Tip: Ask for or book Alamo view.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew_Destin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julie N, Manager at The Emily Morgan Hotel - a DoubleTree by Hilton, responded to this review, 29 July 2013
Dear Mr. Destin,
We appreciate your staying with us and your candid comments above. Thank you for recognizing the effortsof our staff to be friendly and accomodating. I am very sorry that you experienced issues with the valet service and cookies. We were at high volume and unfortunately missed in some areas when you were here. We are glad that you enjoyed our location and the view and do hope that you will give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
1 review
Reviewed 26 July 2013

Emily Morgan is a great location for seeing downtown San Antonio. Across the street from the Alamo and and a short walk to the Rivercenter and the Riverwalk. The hotel has lots of history, and my kids loved the ghost legends about it (supposedly the 2nd most haunted hotel in SA). A bit pricey, but good package deals are occasionally offered. Like most downtown hotels valet parking is a practical necessity, but at an annoying added charge. The 2nd floor outdoor pool and spa are stainless steel, a bit on the small side, but have handicapped access. Pool deck gets direct sun only in the morning until about noon. Breakfast is a hot buffet with good selection of items. Again, rather pricey unless you get it included in a package deal. We will be coming back, but probably only when there is a good deal or on Hilton HHonor points.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Emily Morgan Hotel - a DoubleTree by Hilton

Property: The Emily Morgan Hotel - a DoubleTree by Hilton
Address: 705 E Houston St, San Antonio, TX 78205-2023 (Formerly Emily Morgan Hotel)
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in San Antonio
#19 Romantic Hotel in San Antonio
#22 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Emily Morgan Hotel - a DoubleTree by Hilton 3.5*
Number of rooms: 177
Official Description (provided by the hotel):
The official hotel of the Alamo and recipient of the AAA four diamond Award, the Emily Morgan Hotel offers guests luxurious accommodations and unbeatable service. Our location puts you steps away from the famous Alamo and walking distance to many more San Antonio attractions including the River Walk. While at the hotel make sure to enjoy a delicious experience at the award winning ORO Restaurant. Take a dip in our outdoor pool or keep fit at our fitness center. And best of all, our hotel is pet-friendly so there's no need to leave man's best friend at home. Our hotel offers valet parking for $35/night, and our one-time pet deposit fee is $50. Check-in is at 4:00PM, and checkout is at noon. ... more   less 
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Also Known As:
Emily Morgan San Antonio
Hotel Emily Morgan
Emily Morgan Hotel
The Emily Morgan Hotel - a DoubleTree By Hilton San Antonio, Texas

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