We reserved a queen suite 2 months ago to take the fam to Sea World. We arrived to check in at 4PM and were told the room was not clean yet. The guy at the front desk was not at all apologetic about the inconvenience, and with two impatient little kids in tow, it was difficult to be understanding. He gave us some bar vouchers after waiting nearly 30 minutes in the lobby for an update on our room. Bar vouchers, great...how about a babysitter to go with that so I can actually use them...
The queen suite was nice when we finally got into it, the AC works great and the place appeared clean. But you need to ask for extra towels if you are more than 2 people. Only two towels in the room, as other reviews have stated.
Get your cleaning crew some help, and maybe give the front desk guy a helper and you can get a higher rating Holiday Inn.
- Official Description (provided by the hotel):
- Welcome to Holiday Inn's first LEED certified 'Green' hotel! This is a unique property, utilizing the latest energy efficient technology and environmentally friendly materials available today. The property features a Grill, a sports themed facility offering all major sporting events on the 14 flat panel TVs, along with a selection of 16 different beer on tap. In addition, the hotel has three pools (one indoor, two outdoor, including a kiddie pool) and a hot tub. The guest rooms all have 32' flat panel televisions, pillow top mattresses, coffee makers, irons/boards and hair dryers. ... more less
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- Also Known As:
- Holiday Inn San Antonio Nw - Seaworld Area Hotel San Antonio
- Holiday Inn San Antonio NW - Seaworld Area Texas