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“Customer Service, Anyone?”

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Holiday Inn San Antonio NW - Seaworld Area
Ranked #72 of 354 Hotels in San Antonio
Certificate of Excellence
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Customer Service, Anyone?”
Reviewed 13 April 2014 via mobile

First, what you need to know is, the only reason this review has two stars is because of the view. Whoever trained the front desk staff in customer service, should plainly be embarrassed. Although I had clearly arrived several hours before the general check in time, the front desk staff offered no options. In fact, their only suggestion was for me to freshen up and get dressed in the public restroom located in the lobby or wait to be advised that my room was ready. Since I was in town for business, I had to comply so that I could get to work. Having made this same trip and staying at other riverwalk hotels, I'd never had the experience of being treated this way... Like service didn't matter. I think I'll spend my company's money elsewhere. Again, the view was awesome. The room was adequate. The service sucked. Free breakfast doesn't fix it either.

Stayed April 2014, travelled on business
Helpful?
1 Thank PhordTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSanAntonio, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review, 16 April 2014
Please accept our deepest apologies that we did not create the experience you deserved for your recent business trip and that you were not impressed with our hotel at every turn. Your comments will be shared with all departments to re-emphasize the high standards in place for customer service and attention to detail. It is never our intent for guests to feel that their stay was not everything they had hoped it would be. We value the feedback you've offered and thank you for your review.
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331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Houston, Texas
1 review
Reviewed 4 April 2014

our family stayed this past weekend, the hotel has to pools, on that saturday the pool bar was open the bartender Alfred was so nice. our room was excellent. breakfast buffet mediocre, our server offer us omelets and waffles, kids eat free, also she was very attentive. dinner prices are too high, not to many options. overall all hotel staff were very nice.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denisse W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSanAntonio, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review, 7 April 2014
Thank you for taking the time to let us know about your stay at the Holiday Inn San Antonio NW. Our pools offer relaxation and enjoyment for both the younger set as well as adults, and we are so glad you found your guest room to be, as you put it, excellent! We do apologize if you were not as impressed with our dining options. Please know that our associates are always happy to help find just the right menu choices to satisfy your hunger. We hope you will stay with us again.
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Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 March 2014 via mobile

My stay at holiday day inn NW SA
two problems
1) the mini fridge in the room is the loudest thing I have ever heard it makes the worst noises so of you want any sleep after 4 am you should unplug it when you go to sleep
2) there isn't a trash can in the room!

But over all my one night stop was restful and peaceful! I would stay again

Stayed March 2014
Helpful?
Thank _samlbkgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSanAntonio, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review, 24 March 2014
Thank you for sharing your thoughts. While we are glad to know you enjoyed an overall positive and restful stay with us at the Holiday Inn San Antonio NW, we must apologize if you inconvenienced in any way by sounds from the in-room refrigerator or if you were missing any amenities. We understand how important a good night’s sleep can be while traveling. Please know that our associates are always happy to help and we will share your comments with our maintenance and housekeeping teams to ensure that everything is at its best. We do hope to see you again.
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Riverside, CA
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 March 2014

My husband and I recently stayed at this Hotel for our daughters Air Force graduation. The rooms were clean, staff was friendly and it was within 15 mins of the base. We were able to check out several areas while we were in town and this area was the best by far (areas closer to the base were really sketchy looking). I did a lot of research ahead of time and really wanted to stay in the Riverwalk area but I am glad I didn't. Not only are the prices there really high but they all charge for parking and internet. The Riverwalk area itself is older and VERY crowded. This hotel is ideal because it is near enough to all the attractions, the Air Force base, and it is close to lots of restaurants and shops.
As for the hotel, it is newer looking and very clean. The staff was friendly and the room was comfortable. Pretty much exactly what you would expect. The hotel has a restaurant on site and a nice pool.
Overall, this is a 3 star hotel that exceeded my expectations. I would definitely stay there again.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank metawnny1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSanAntonio, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review, 10 March 2014
Your review truly reminds us why we love what we do, thank you! We are delighted to have exceeded your expectations from the hospitable service of our associates all the way to our clean, comfortable accommodations. The Holiday Inn San Antonio NW is indeed the perfect location for enjoying the area. Our most sincere congratulations to your daughter’s success! We do hope you will visit us soon as it would be our pleasure to welcome you again.
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Bentonville, Arkansas
2 reviews
Reviewed 27 February 2014

This is a nice hotel to stay at. Very clean and great staff. However, its listed as a non smoking facility but they have balconies on each floor for smoking. Also, the thermostats have motion detectors and will continually turn the AC off at 2am (which is frustrating, until you search the internet for ways to bypass the motion detector..). I haven't eaten at the restauraunt but the bar serves cold beer (a plus). I will stay here again as long as the rates remain competitive.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank XNABound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSanAntonio, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review, 3 March 2014
We are so happy you enjoyed staying at the Holiday Inn San Antonio NW. Thank you for sharing your experience and for mentioning our clean accommodations and friendly associates. We must offer our apologies, however, if you encountered any issues with regard to the temperature controls in your guest room. If there is anything we can do to help while you are staying, please know that someone is always available. Thank you again for your feedback. We hope to welcome you back again.
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Houston, Texas
1 review
Reviewed 17 February 2014

We had a GREAT TIME on our vacation!!! Check in was fast and very friendly service. We were also meeting some friends there and we all had a great vacation.We went to Seawold for two days and used the shuttle service. Joe Cruz was went above and beyond!! Thanks so much for making our trip so much fun!!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSanAntonio, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review, 24 February 2014
We are truly delighted that your stay at the Holiday Inn San Antonio NW was a positive one. Our associates strive to provide to best in hospitality and will be thrilled to know that you found them to go above and beyond! Your comments regarding our ease of check in and convenient shuttle service to SeaWorld are greatly appreciated, as it is our hope that all of our guests enjoy a comfortable stay. We hope to have the pleasure of welcoming you back again.
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Houston, Texas
2 reviews
Reviewed 1 February 2014 via mobile

We stopped here in the middle of a hill country excursion to take the kids to seaworld for a couple of days. The sporting news - truly awful food in my opinion, but edible. I'd plan on eating there only for the breakfast buffet which it totally adequate. The hotel made sure that was included and gave us plenty of coupons for the kids. We loved things like the gift bags for the kids, the seaworld amenities, the free shuttle back and forth and the pool was nice enough and very active. Overall it was a good experience for what it was. No complaints about the hotel itself, but I wouldn't eat at the restaurant for anything except breakfast. There are so many dining options in San Antonio who cares about the crappy hotel restaurant.

Stayed August 2013, travelled with family
Helpful?
Thank meankathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnSanAntonio, General Manager at Holiday Inn San Antonio NW - Seaworld Area, responded to this review, 3 February 2014
We love hearing that you enjoyed your overall stay at the Holiday Inn San Antonio NW, thank you! We truly do offer the perfect family friendly accommodations for all visits to SeaWorld. From our complimentary shuttle service and fun amenities, it is our goal to make sure that your visit with us is memorable. While we are glad you appreciate our breakfast buffet, we do apologize if your other dining experience were lacking in any way. Please know that is always our desire to provide the very best and we hope you let us know if the future if something is not to your liking. It is our hope that you and your family will come visit us again soon.
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Additional Information about Holiday Inn San Antonio NW - Seaworld Area

Property: Holiday Inn San Antonio NW - Seaworld Area
Address: 10135 State Highway 151, San Antonio, TX 78251-4548
Phone Number:
Region: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#77 Business Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn San Antonio NW - Seaworld Area 3*
Number of rooms: 194
Official Description (provided by the hotel):
Welcome to Holiday Inn's first LEED certified 'Green' hotel! This is a unique property, utilizing the latest energy efficient technology and environmentally friendly materials available today. The property features a Grill, a sports themed facility offering all major sporting events on the 14 flat panel TVs, along with a selection of 16 different beer on tap. In addition, the hotel has three pools (one indoor, two outdoor, including a kiddie pool) and a hot tub. The guest rooms all have 32' flat panel televisions, pillow top mattresses, coffee makers, irons/boards and hair dryers. ... more   less 
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Also Known As:
Holiday Inn San Antonio Nw - Seaworld Area Hotel San Antonio
Holiday Inn San Antonio NW - Seaworld Area Texas

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