First, what you need to know is, the only reason this review has two stars is because of the view. Whoever trained the front desk staff in customer service, should plainly be embarrassed. Although I had clearly arrived several hours before the general check in time, the front desk staff offered no options. In fact, their only suggestion was for me to freshen up and get dressed in the public restroom located in the lobby or wait to be advised that my room was ready. Since I was in town for business, I had to comply so that I could get to work. Having made this same trip and staying at other riverwalk hotels, I'd never had the experience of being treated this way... Like service didn't matter. I think I'll spend my company's money elsewhere. Again, the view was awesome. The room was adequate. The service sucked. Free breakfast doesn't fix it either.
- Official Description (provided by the hotel):
- Welcome to Holiday Inn's first LEED certified 'Green' hotel! This is a unique property, utilizing the latest energy efficient technology and environmentally friendly materials available today. The property features a Grill, a sports themed facility offering all major sporting events on the 14 flat panel TVs, along with a selection of 16 different beer on tap. In addition, the hotel has three pools (one indoor, two outdoor, including a kiddie pool) and a hot tub. The guest rooms all have 32' flat panel televisions, pillow top mattresses, coffee makers, irons/boards and hair dryers. ... more less
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- Also Known As:
- Holiday Inn San Antonio Nw - Seaworld Area Hotel San Antonio
- Holiday Inn San Antonio NW - Seaworld Area Texas