Stayed here for a week. Hotel is very nice and was located perfectly close to where I had work at. Here's the deal. The check in process needs improvement. No one to acknowledge upon entering. The desk clerk upon check in should have been more professional, courteous and trained better. Maids are great however and the rooms show it. Have to admit not all rooms are great but the maid supervisor rectified the situation. (Had room changed due to a funky smell even admitted by the maid). Also, Specifically requested upper floor not by the elevator. Guy at check in gives me room 102 right across the elevator. Not a smart move if you were trying to be funny. Overall, Great hotel, great room (4th floor), one particular staff member needs improvement. Would have rated higher if my experience reflected BW standards.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Ebookers, Hotels.com, Booking.com, Priceline, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Best Western Plus Lackland Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Plus Lackland Hotel & Suites San Antonio, Texas