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“Very Comfortable”

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Best Western Plus Lackland Hotel & Suites
Ranked #4 of 354 Hotels in San Antonio
Certificate of Excellence
Florida
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Very Comfortable”
Reviewed 16 January 2013

We stayed at this Best Western to attend our son's graduation at Lackland AFB. The hotel is very close to the Valley Hi Lackland gate and the front desk staff were extremely helpful in providing directions and a map to and from the base. There is a short cut when leaving the base and the front desk staff were helpful in pointing that out.

The breakfast is not great, but it will do. We were so excited about getting up and getting to the base that we didn't care!

The hotel is in a safe area, although there is nothing around the hotel for entertainment, nor is there a restaurant in the hotel. The community around the Lackland Valley Hi gate is not safe looking. There were armed guards in the grocery store and the area was pretty run down. However, it's a hop, skip, and a jump to a larger community and restaurants and stores.

Overall, we would stay there again. The room was comfortable and it was quiet, which was important so that our Airman could just kick back and relax. The staff was very friendly and helpful.

Room Tip: We asked for a room far away from the elevator.
See more room tips
  • Stayed November 2012, travelled with family
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Helpful?
3 Thank Agent99Florida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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640 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (65)
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English first
NJ
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 January 2013

this hotel was extremely close to one of the gates for Lackland AFB as we were there for our son's graduation from BMT. The rooms were clean, breakfast was OK for a typical hotel breakfast but they could have changed some items on a daily basis as it was the same each day.
Best part was being so close to the AF Base.

  • Stayed January 2013, travelled with family
    • Value
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Helpful?
4 Thank SLE27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton, New Jersey
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 December 2012

We stayed here for my husband's BMT graduation. We booked two rooms for the family. The first night, the toilet in the king room would not stop running, called management and they sent up two people to sorta stare at it/attempt to fix it (this is probably around 10pm). They couldn't fix it, so they moved me to a queen room. It was fixed the next night and they refunded me 11 dollars for the room difference. Breakfast good each morning, since the family was getting up at 4 each morning to get onto the base for ceremonies and such.

  • Stayed July 2012, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
3 Thank Casey L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newburgh,Ontario
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 December 2012

Stayed here for a week for a family vacation with three rooms booked. Called to ensure we would have a playpen for the baby and when we arrived there was no playpen available. Told would not likely get one until Sunday so was not impressed. Thought I would ask again the next morning as a different person was at the desk and I had a playpen that night and for the rest of the week. The rooms were nice, with fridge,microwave and bathrooms were clean. We had the walk in shower with the half glass (odd to give us this room when we had the baby?) but it was fine as the other rooms had tub/showers. The excercise room, pool and hot-tub were all nice and clean. Breakfast was good, eggs, sausage, bacon, biscuits, gravey, juice, cereal, muffins, fruit and Texas shaped waffles. Always, hot and lots to eat and a nice area to eat in....again only one high chair where two at least would be better. Hot coffee, tea, hot chocolate available all the time and the business centre was available too so nice in the evenings to get a hot drink when checking flight info etc. The hotel could use more sound proofing and I could see where that could be an issue depending on how many guests in the building etc. Hard to access hotel at first from the highways but once you got use to it you could find your way around. Most of the staff were friendly and helpful, the maintenance man was very kind as was the girl on the front desk. Overall, a good experience and we would stay again in ever visiting San Antonio.

  • Stayed December 2012, travelled with family
    • Value
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Helpful?
1 Thank MARIANNE L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, CA
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 November 2012 via mobile

Stayed here for a week. Hotel is very nice and was located perfectly close to where I had work at. Here's the deal. The check in process needs improvement. No one to acknowledge upon entering. The desk clerk upon check in should have been more professional, courteous and trained better. Maids are great however and the rooms show it. Have to admit not all rooms are great but the maid supervisor rectified the situation. (Had room changed due to a funky smell even admitted by the maid). Also, Specifically requested upper floor not by the elevator. Guy at check in gives me room 102 right across the elevator. Not a smart move if you were trying to be funny. Overall, Great hotel, great room (4th floor), one particular staff member needs improvement. Would have rated higher if my experience reflected BW standards.

Stayed November 2012, travelled on business
Helpful?
5 Thank PKPLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lamas1, Manager at Best Western Plus Lackland Hotel & Suites, responded to this review, 20 November 2012
Dear Guest my sincerely apologies, here at Best Western Atrea we always try hard to satisfy our guests, with your comment we are going to make corrections and make sure that incident won't happen again.

Thank you for your true comment, that help us to improve on our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alice, Texas
Level Contributor
129 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 12 November 2012

Stayed here and went to watch UTSA play. got there kinda early and the room wasnt ready. came back about 45 minutes later and the it was. I must say this room was very comfortable, had a 35" LCD tv, fridge and microwave. Had a king size bed and i slept great that night. Bathroom had a shower, but no tub, and had half a glass door, and wondered why cause water was getting on the floor a little. If you stay here they do have rooms with bath tubs. Indoor pool and hot tub was nice, and a great exercise room too. I recommend this place and yes i would stay here again.

Room Tip: getting to the hotel is a little tricky. Any room on the third or fourth floor.
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  • Stayed November 2012, travelled solo
    • Value
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Helpful?
Thank cds72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashua, New Hampshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 November 2012

My family stayed here for my sons graduation from basic training. The hotel is beautiful, new and really close to the base. Our room had 2 queen sized beds which were very comfy and the bathroom was beautiful. Coffee maker and frig and a mircowave were a nice touch. no complaints.

  • Stayed October 2012, travelled with family
    • Value
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Helpful?
3 Thank Jean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Lackland Hotel & Suites

Property: Best Western Plus Lackland Hotel & Suites
Address: 3635 Crooked Trl, San Antonio, TX 78227-4360 (Formerly BEST WESTERN PLUS Atrea Hotel & Suites)
Phone Number:
Region: United States > Texas > San Antonio > Far West Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in San Antonio
#10 Best Value Hotel in San Antonio
#28 Business Hotel in San Antonio
#56 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Lackland Hotel & Suites 2.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Best Western Plus Lackland Hotel & Suites San Antonio, Texas

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