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“Wonderful!”

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Courtyard San Antonio Six FlagsR at The RIM
Ranked #107 of 354 Hotels in San Antonio
Certificate of Excellence
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful!”
Reviewed 25 March 2014

Definitely enjoyed the friendliness, and cleanliness. It was good place to feel comfortable after running around all day in San Antonio/Boerne area. We enjoyed our stay here, and was greeted immediately. The front desk ladies were all very sweet.

We stayed on the third floor, and thought maybe a handicapped room would suit our needs. Yet it felt a little too roomy. We loved how welcoming the room was, and the bed was just so darn comfy, I wanted to take it home with me.

The first night, our toilet did have a mishap. In which, I contacted the front desk right away. They took care of the problem, by letting us use another room down the hallway for our bathroom needs. She even came up to the room to drop off the key. How nice! We did have it fixed right away as we were out and about. We came back to a freshened room, and the toilet fixed!

Second night was nice and cozy. We enjoyed our stay and look forward to another night when we come to visit!

  • Stayed March 2014, travelled with family
    • Value
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Helpful?
1 Thank ariaslei8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, 1 April 2014
ariaslei8,
Thank you for sharing your kind comments regarding the friendliness and cleanliness that you experienced at Courtyard San Antonio. I’m sorry for the maintenance issue you encountered and I’m glad our staff promptly attended to the problem. We’re happy to hear you’ll be returning for another visit in the future. We look forward to seeing you again!

Sincerely,
Troy Chontas, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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185 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Korean first
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  • Any
English first
Kissimmee, Florida, United States
Level Contributor
373 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 19 March 2014

We love Courtyards - and always pick there if we can. Unfortunately, this one did not meet the standards of many of the others we have visited.

The good - awesome staff. Very nice and helpful. The room was clean.
The not-so-good: The Bistro seemed understaffed, and under managed. The girl working was great - but the manager never delivered the wine to display, so she did not have anything to show. we also had to use the laundry room - and they had maintenance tags on all the machines, so I looked - last maintenance was 2011!
I really would not care, but leaving the tags on and showing dates of 2011... well thats a bad manager. If your not gonna do the maintenance, at least remove the tags so no one knows.

If you use the toilet - make sure to hold down the handle, and be careful of the shower door - gets stuck.

All in all - a decent night - we actually slept really well. But I suspect the management here is just not up to par... or the owners are just cutting corners and tying the hands of those under them.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, 25 March 2014
William G,
Thank you for sharing feedback from your stay. I appreciate you recognizing our helpful staff and clean accommodations even though we fell short of meeting your expectations in other areas of your stay. We are removing the tags on equipment that is in the public view. Back in 2011 we had moved to an electronic version of a preventive maintenance program and all documents are stored electronically and the tags are no longer in use. Please be assured that we take all feedback seriously as our highest priority is delivering the quality product and service that our guests expect and deserve. We hope you will give us another opportunity in the future.

Sincerely,
Troy Chontas, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, Costa Rica
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 March 2014

Very good service, very attentive people, the hotel is new, or very "young" and is very confortable. For business all the extra are ok, the space of the room, the quality of internet and the cable tv offer great.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank FFerlini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, 18 March 2014
FFerlini,
We appreciate your complimentary feedback from your visit to Courtyard San Antonio. It's fantastic to know our level of service and comfort made for a great stay. We hope to see you back on property in the near future. Thank you again for writing.

Sincerely,
Troy Chontas, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bellaire, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014

Hotel appeared to be relatively new. Had a solid stay. room was comfortable and had all needed amenities. The front desk was very helpful in locating toiletries for me. They gladly called their sister hotel next door for needed items

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnnyo111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, 11 March 2014
johnnyo111,
Thank you for choosing to stay with us at Courtyard San Antonio. We appreciate your complimentary feedback on our comfortable accommodations and helpful staff. We hope to see you back on our property in the near future. Thank you again for writing.

Sincerely,
Troy Chontas, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyler, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 March 2014

The woman at the front desk had such a bright and bubbly personality. Her friendly attitude and warm smile certainly helped change the course of an afternoon plagued with travel problems. The modern look of the hotel and its amenities made me feel like I was getting a great value for my dollar. Room was plush, clean, and the bed was super comfortable. Hotel was very close to restaurants and shopping, however I decided to eat in the hotel restaurant. GREAT decision. Menu selections were creative, tasty, and reasonably priced. Even decided to eat breakfast there in the morning! I felt like the rate I paid was a steal for the quality of this hotel. Located near a major freeway. You'd never know because it's far enough away and noise isn't a concern. A great place to stay for a business trip, especially with free internet in the room and a place to print boarding passes in the lobby.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
1 Thank Lane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, 10 March 2014
Lane L,
Thank you for sharing feedback on the quality service and amenities you experienced at Courtyard San Antonio. I will be sure to share your nice comments with our entire team as they work hard to ensure our guests feel at home with great food. We hope to have you as our guest again in the future. Thank you again for writing.

Sincerely,
Troy Chontas, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cypress, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 February 2014

I stayed at the Courtyard on Feb 24 traveling for business. The staff were extremely friendly and helpful. The rooms were spotless. The location was excellent...shopping and dining within walking distance. Easy access and free parking. I will stay here again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, 1 March 2014
David B,
We appreciate your patronage while traveling for business, and thank you for writing a review about Courtyard San Antonio. We're thrilled to hear our level of service and cleanliness, combined with our excellent location, made for such a great experience. We look forward to having you as our guest again in the future. Thank you once again for writing.

Sincerely,
Troy Chontas, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 February 2014

I stay at this hotel very often on business. The rooms are nice and very clean. The best part of the hotel is the staff. The entire staff from the people who check you in to the waiters, bartenders, cleaning people, everyone, are nice, friendly and very helpful. This is the only place I ever stay in San Antonio unless they do not have a room available.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ronnie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Courtyard San Antonio Six FlagsR at The RIM, responded to this review, 1 March 2014
Ronnie L,
Thank you for your review and continued patronage with us at Courtyard San Antonio. I especially appreciate hearing how great our staff is in consistently delivering excellent service. Please continue to make us your number one choice hotel in San Antonio. We look forward to seeing you soon. Thanks again!

Sincerely,
Troy Chontas, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard San Antonio Six FlagsR at The RIM

Property: Courtyard San Antonio Six FlagsR at The RIM
Address: 5731 Rim Pass, San Antonio, TX 78257-9544
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in San Antonio
#43 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard San Antonio Six FlagsR at The RIM 3*
Number of rooms: 124
Official Description (provided by the hotel):
You've arrived at a whole new kind of stay at Courtyard by Marriott San Antonio Six Flags at The RIM hotel. The thoughtfully appointed guest rooms offer you a perfect place to work, relax, and recharge. Enjoy our fresh, plush bedding, modern and flexible spaces and well lit work space with free Wi-Fi. This San Antonio hotel is near Six Flags Fiesta Texas, Camp Bullis Military Training Base, The Shops at La Cantera, and is just minutes to other fantastic San Antonio attractions like SeaWorld, The Alamo, The Riverwalk, University of TX San Antonio (UTSA), and the San Antonio Zoo. Relax, socialize or stay productive in our inspired public areas with media pods and free Wi-Fi, The Bistro and more. Unwind in our outdoor pool or fitness center at the Courtyard San Antonio Six Flags. Relax and enjoy a reasonably priced breakfast or dinner, Starbucks coffee or cocktail in The Bistro. We look forward to providing you the superior service you deserve here at the Courtyard San Antonio Six Flags at The RIM hotel. ... more   less 
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Also Known As:
Courtyard San Antonio 6 Flags At The Rim
Courtyard San Antonio Six Flags At The Rim Hotel San Antonio
Courtyard San Antonio Six FlagsR At The RIM Texas

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