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“Can be noisy”

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Staybridge Suites San Antonio Sea World
Ranked #107 of 354 Hotels in San Antonio
Pacific Northwest
Level Contributor
134 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Can be noisy”
3 of 5 bubbles Reviewed 21 March 2014

Although the hotel looks modern & clean the noise level throughout the hotel leaves something to be desires. Loud patron, loud elevators, semi-gracious staff. I will look elsewhere the next time I an in San Antonio.

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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NWGAL61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge Suit... S, Manager at Staybridge Suites San Antonio Sea World, responded to this review, 28 March 2014
Dear Valued Guest,

We have read and acknowledged your review and we appreciate your feedback. We apologize for the noise level in our hotel at the time of your stay and would like to prove to you that our hotel is worth your next trip to San Antonio. If you are needing to book a reservation, please call the hotel directly and ask to speak with a manager in order to get a special rate for the inconveniences you experienced. Please communicate the details of this review and from there we will be able to assist you with the discount. We look forward to accommodating you and your family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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170 reviews from our community

Traveller rating
    104
    42
    9
    6
    9
See reviews for
107
11
7
28
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Plano, Texas
Level Contributor
113 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

My family of 6 took a 4 city road trip, and this hotel was by far the best hotel in which we stayed during our spring break. We had a 2 bedroom suite and it was awesome! Everything was well maintained and up to date. There was a kitchenette stocked with utensils and cookware. There were two bathrooms and a sitting room in addition to the two bedrooms which made for plenty of room for my 4 children to spread out!
When we arrived at the hotel, they were having complimentary wine and beer as well as fajitas. If you opted out of the free buffet, there are plenty of chain restaurants within a stone's throw of the hotel. They also have games, books, and videos (there was a dvd player in our room!) to borrow downstairs to make your stay even more enjoyable. The BEST part to me as a mother of 4 was the FREE laundry room! All of this within minutes of downtown San Antonio and the beautiful riverwalk.
We had such a great time and will be back to this location again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tiersa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge Suit... S, Manager at Staybridge Suites San Antonio Sea World, responded to this review, 28 March 2014
Dear Valued Guest,

We are pleased to read your review and appreciate your feedback. We are happy to see that we fully accommodated your family throughout your stay with us and we look forward to being your home away from home on your next visit to San Antonio!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Giddings, Texas, United States
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 14 March 2014 via mobile

Nice clean hotel. The staff are very friendly and helpful. The breakfast was good really good coffee. They even have an evening social event free food and drinks Tuesday thru Thursday I think. We were there two nights checked out on Wednesday . Very nice area for smokers. And best place to stay when going to Sea World.

Stayed March 2014, travelled with family
Helpful?
Thank Tammy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge Suit... S, Manager at Staybridge Suites San Antonio Sea World, responded to this review, 28 March 2014
Dear Valued Guest,

We have read and acknowledged your review and we appreciate your feedback. We are very pleased to see that we fully accommodated you and your family throughout your stay in our hotel and we look forward to seeing you on your next visit to San Antonio!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minnesota
Level Contributor
100 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 1 January 2014

DH and I stayed here for 2 nights during our Texas road trip. We were upgraded to a very large 1 bedroom suite, but we ran out to get some food and when we returned our keycard got stuck in the door and we were locked out of our room for 2 hours until they could get a maintenance guy to come fix it. While this was a headache Chelsie was extremely kind about making sure we had anything we needed and kept us in the loop with what was happening. We waited in the beautiful lounge area where there are comfortable chairs, a couch and big screen tv. We changed rooms and still had a one bedroom, but a bit smaller. The rooms were very well appointed and the beds are comfortable. The wireless was fast and the breakfast is very nice with pretty much anything you could want (plus they have real plates - not the paper plates). Overall it was a great stay and I'd stay here again. Thanks Chelsie!!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MNlove2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockledge, Florida
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 3 December 2013

Web-searching for a hotel with smoking-allowed rooms in the San Antonio, Texas, area early October 2013 led me to this hotel. Since there was a smoking-allowed room listed as available for the date of my planned stay in late November, I booked that room and subsequently indeed received a reservation confirmation for a suite - smoking. A relative in the area had also called the hotel on the phone at that point in time and had the smoking room availability confimed.

Upon my arrival, I was asked to sign a form for the room; the form stated "non-smoking". I had brought a hardcopy of my "confirmed reservation" stating otherwise and showed that to the desk person checking me in. I was then advised that they only had three smoking rooms, with none available.

It was too late and would have taken too much time to start another search after my arrival in that area, so I reluctantly opted for the non-smoking room which was available. This would normally have been "only" extremely annoying; however, the temperatures dropped to a few degrees above freezing the first couple of mornings during my stay. The unplanned outside smoke experiences in near-freezing temperatures were mostly what prompted this review. I can well imagine a similar, but opposite, situation like that in the brutally hot San Antonio summers.

Bottom line: the confirmation for what was specifically reserved was meaningless.

However good the ameneties of this hotel may have been, they cannot compensate for what I view not only as false advertising, but as a breach of business ethics. The non-smokers might well consider how this hotel's sense of ethics might affect them.

Stayed November 2013, travelled solo
Helpful?
2 Thank EricW2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites San Antonio Sea World, responded to this review, 18 December 2013
Dear EricW2010,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to San Antonio.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 21 November 2013

Great location. Rooms are large with plenty of space if traveling with a family. Room layout does offer privacy if needed from the couch/living area. Free breakfast which is decent. It's exactly what you paid for. I do like the evening snack hour. It's more then a snack. Good way to have an appetizer before you go out for dinner. If you are looking distance to sea world this is across highway 151 so super close! You can see the coasters from hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tracymyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
1 review
4 of 5 bubbles Reviewed 4 November 2013

The Dolphin and the whale show is too good. The rides are also good. Please visit with your children. Must visit place in lifetime. The Shamu whale show, The Dolphin show, the Sea-lion show are must watch. Most rides are related with water activities.

Stayed December 2012, travelled with friends
Helpful?
Thank Karan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites San Antonio Sea World

Property: Staybridge Suites San Antonio Sea World
Address: 10919 Town Center Dr, San Antonio, TX 78251
Phone Number:
Region: United States > Texas > San Antonio > Far West Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#79 Business Hotel in San Antonio
#85 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites San Antonio Sea World 3*
Number of rooms: 98
Official Description (provided by the hotel):
Staybridge Suites Seaworld is located in the Westover Hills neighborhood of San Antonio. Our hotel is conveniently located close to Seaworld, Lackland Airforce Base, The Hartford, Chase, Citibank, Wells Fargo, Southwest Research Institute, and the Nationwide call center. Our all suites hotel is designed with the need of all our traveler regardless of business or leisure trips. Come relax and wind down at the Staybridge Suites Seaworld. ... more   less 
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Also Known As:
Staybridge Suites San Antonio Sea World Hotel San Antonio
Staybridge Suites San Antonio Sea World Texas

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