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JW Marriott San Antonio Hill Country Resort & Spa
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Reviews (2,688)
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Reviewed 19 June 2014

Beautiful landscape with plenty of room to walk around and enjoy it. Amazing water park with a lazy river and fun slides even the "old folks" can enjoy. The best part about the placement though, was the staff. They are obviously well-trained in the arts of friendly and polite!

Stayed: June 2014, travelled on business
Thank cb1bass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

Great place to have a weekend meeting or convention because the property has a really nice water park 100 yards from the back door + a great fitness facility. My grandchildren loved the water park that has a lazy river,3 "tubes" for splashing around in and a huge pool with plenty of life guards sprinkled around to make sure everyone is behaving safely. We went on Father's Day and they had various deals and room upgrades that made the cost worth it for 4 kiddies and 2 adults. Everyone had a great time. I don't golf, but the course is next door, and looks great. But it was 90 and the water park called.

Room Tip: If you are a Platinum member, try for an upgrade. The lifeguards were all helpful and tried to make sure the kids were having a good time.
  • Stayed: June 2014, travelled with family
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Thank Ed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2014 via mobile

It was our first time here and we loved everything about the hotel.Had lots of activities for the kids.We love the water park.Rooms were nice and clean.Going to plan another trip!
Think I'm gonna request to stay I a room facing the water park next time though

Stayed: June 2014
1  Thank LTDoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2014

We spent 4 days at the resort with family and friends. Kids loved water park. It offers lots of shade so it doesn't feel very hot on your feet. Many people but very little waiting in lines since multiple attractions including lazy river. We have been to other water parks and this would be at the top in my mind in regards to up keep and little time in lines.

Rooms were very well maintained and looked new. Only issue was with the A/C; even through it was st to 68C we don't think it ever go their at night.

One thing the JW needs to work on is training for their waitstaff. We have stayed a multiple resorts and this is the one with a poor waitstaff. There a few good ones at the hotel but mainly in the lobby and not at dinning or a pool/bar area.

We had to wait an hour for our food once ordered and once we got it looked amazing but food was cold. And I am not talking like a little cold I mean came out of fridge cold. They quickly corrected the problem but why isn't anyone checking before food is served. They took only 5min to get a new rack of ribs but why did take an hour the first time?

We suspect the wait staff is new or really has a poor management since the people themselves are friendly but service is off. My friends also had an issue with pool waitstaff where they brought him the wrong drink and argued that he needs to pay for both sets of drinks. The conversation should of ended when customer indicated they got the wrong drink.

I hope the JW can make some changes to the service side to make a great stay for other guests.

  • Stayed: June 2014, travelled with family
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2  Thank George A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toddw100, Manager at JW Marriott San Antonio Hill Country Resort & Spa, responded to this reviewResponded 17 June 2014

Dear Howser2013,
Thank you for taking the time to describe your experience at our Resort and for your very positive comments about our River Bluffs Water experience. Your detailed comments about your experiences with our waitstaff and long wait for food that was then served cold are very concerning to me. Rest assured that we take this feedback seriously and will use this feedback in our daily training. I also apologize that our pool waitstaff argued with your friends ... that is unacceptable. As the manager of the resort, it is my responsibility to insure all of our staff are well trained and provided the information they need every day to be successful in serving our guests ... we have a great staff and I know we will do better in the future.
Thank you again for this information and we look forward to welcome you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

We have stayed at the JW Marriott San Antonio three times now. They have exceeded my expectations every time! The resort is very beautiful and impeccably maintained, and the rooms are spacious and comfortable. There are so many things for kids to do, from the waterslides to the array of activities that the resort has planned each day. The thing that really makes this hotel a winner, for me, is the service. The staff continuously goes out of their way to make guests happy! We will be back many times in the future!

  • Stayed: May 2014, travelled with family
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1  Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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