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“A great place that doesn't quite know it's own identity”

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JW Marriott San Antonio Hill Country Resort & Spa
Ranked #23 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 22 June 2014

This is a 5 star facility that caters to conference goers in a way that allows their families to have a blast during the day, on site.

I am labeling this as a business trip, but in this case, I was my wife's guest on HER business trip. We both enjoyed our stay, and will probably come back. The views herein are purely my own.

Overall, I liked having the run of this friendly place while my wife was listening to blowhards other than her husband.

the good stuff:
- The grounds are beautiful.
- They have a decent but smallish-for-this-size hotel workout room available for everyone
- For a bit extra, they also have a very good spa with lots of treatment rooms, an upscale exercise room, and a private adult pool.
- There are several activities for families every day.
- the conference area is large, with just enough separation from the hotel lobby for conference goers not to be disturbed by those just having fun, but still only a 2 minute indoor walk away. Clever, and I'll suggest this area for a future gathering at my own company.
- Excellent golf lessons available, though at about two or three times the price I would get charged at home. Can't speak about the golf course itself, because I didn't advance enough after my first-ever lesson. Another reason to return.
- Comfortable room
- Friendly and well trained staff

The downside:
- The kitchen seems to follow a formula, vs. having an intrinsic knowledge of how to create meals worthy of the gourmet prices being charged.
- $10.50 for Jack Daniels on ice?? $14 for mediocre margaritas? You should be ashamed.
- entertainment on weekends was good, but a bit too intrusive if you just wanted a quiet (yet overpriced) drink.
- the parking lot is terraced, which I admit is nicer than a flat expanse of asphalt, but one can't find a spot easily. Covered parking is only for valet.
- the catered food at the conference was worthy of a 2-star joint at home
- adult-oriented activities are not so identified, so I missed a few options in which I would have been interested.

Room Tip: Ask for a room facing the back (golf course), though the facility is far enough from San Antonio tha...
  • Stayed: June 2014, travelled on business
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5  Thank JHelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,377 - 1,383 of 2,528 reviews

Reviewed 22 June 2014

Very average hotel and VERY far from the downtown or riverwalk. The hotel is for spa couples or families wanting to vacation away from town. it does have a large conference facility so perhaps suitable for that too. but not for tourists or people wanting to spend anytime downtown near the river walk. the trip from the airport costs $40 as well as to downtown in a cab.

  • Stayed: June 2014, travelled on business
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1  Thank skhemka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2014

We stayed Fri & Sat night, the weekend the schools let out. It was very busy, so choose when you go carefully, I would imagine mid-week would be quieter. We had no problem getting a table in the restaurant to eat despite how busy the hotel, in fact the only way it really impacted our stay was getting a seat at the pool. I heard a few guests say that people were down there first thing 'reserving' their chairs with towels, hate that, it's very selfish behavior. Also when you leave put your towel in the bin provided so other people know the chair is available. Couldn't even get into the adult pool, not a spare chair in sight.

Anyway our double room was great, big bathroom with bath and separate shower, mini fridge to keep drinks cold, balcony overlooking the wedding garden.

We bought a day pass to the spa for $15 which gave us access to the spa pool, steam room, sauna, jacuzzi and inhalation room, it was very peaceful and quiet, the obviously don't overbook.

We ate at Cibolo Moon and thoroughly enjoyed it, grabbed a quick bite at Starbucks (big queue in the morning be warned).

We normally head to a smaller resort/hotel but the hustle and bustle of this large property didn't feel overwhelming. Would maybe just go at a quieter time next time to enjoy the pool more.

Stayed: June 2014, travelled with family
2  Thank ChocolateBabz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014

Living in San Antonio, it's not often that we stay in local hotels. But we've stayed here twice. I love this place. The staff are very attentive, the place is huge, but warm and welcoming and the restaurants and bars are very good as well. Beautiful both inside and out! My husband and I look forward to going back!

  • Stayed: February 2014, travelled as a couple
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2  Thank Redlover5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014

From the golf to the food and drinks, it was excellent all around. Great staff and service. The pool was outstanding. Will definitely be back with the family and hopefully stay longer to enjoy it more.

  • Stayed: June 2014, travelled with friends
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Thank MTOVP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2014

Beautiful landscape with plenty of room to walk around and enjoy it. Amazing water park with a lazy river and fun slides even the "old folks" can enjoy. The best part about the placement though, was the staff. They are obviously well-trained in the arts of friendly and polite!

Stayed: June 2014, travelled on business
Thank cb1bass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2014

Great place to have a weekend meeting or convention because the property has a really nice water park 100 yards from the back door + a great fitness facility. My grandchildren loved the water park that has a lazy river,3 "tubes" for splashing around in and a huge pool with plenty of life guards sprinkled around to make sure everyone is behaving safely. We went on Father's Day and they had various deals and room upgrades that made the cost worth it for 4 kiddies and 2 adults. Everyone had a great time. I don't golf, but the course is next door, and looks great. But it was 90 and the water park called.

Room Tip: If you are a Platinum member, try for an upgrade. The lifeguards were all helpful and tried to make...
  • Stayed: June 2014, travelled with family
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Thank Ed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott San Antonio Hill Country Resort & Spa

Address: 23808 Resort Parkway, San Antonio, TX 78261
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in San Antonio
#8 Business Hotel in San Antonio
#11 Family Hotel in San Antonio
#14 Luxury Hotel in San Antonio
#15 Romantic Hotel in San Antonio
Price Range: £192 - £434 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott San Antonio Hill Country Resort & Spa 4.5*
Number of rooms: 395
Official Description (provided by the hotel):
JW Marriott San Antonio Hill Country Resort & Spa has firmly established itself as the city's premier luxury destination and the renowned resort in Texas' Hill Country. Rated 4-Diamonds by AAA, and just 12 miles from San Antonio International Airport (SAT), our luxury resort in San Antonio, Texas features the 36-hole TPC San Antonio golf course, home to the Valero Texas Open, Lantana Spa, a six acre water park and seven restaurants. Our rooms offer cozy beds, scenic views, soft robes & large bathrooms. Guests will also enjoy the open lobby with free Wi-Fi. Whether you're seeking a peaceful respite, productive conference or fun-filled family vacation, our luxurious Hill Country resort will not only exceed your expectations but redefine them altogether. ... more   less 
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Also Known As:
Jw Marriott San Antonio Hill Country Resort And Spa
Jw Marriott San Antonio Hill Country Hotel San Antonio
JW Marriott San Antonio Hill Country Resort & Spa Texas

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