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“A nice hotel for a group meeting”

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JW Marriott San Antonio Hill Country Resort & Spa
Ranked #18 of 355 Hotels in San Antonio
Certificate of Excellence
Germantown, Maryland
Level Contributor
116 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“A nice hotel for a group meeting”
Reviewed 16 July 2014

I came to this hotel for a business meeting in February. It is a nice season to be there. I am impressed by the well designed landscape and beautiful lobby. The hotel has a distance to San Antonio downtown, so don't expect this is the place for you to access River Walk, the famous San Antonio's attraction, but it is a good place for you to take a family to have a relaxed vacation. The hotel has everything you need nearby or in the same building: gift shop, Starbucks, restaurants, bars, and steakhouse. The room is clean and comfortable. It is quiet in the evening. The staff are very friendly. The only thing I don't like is that there is no free internet service.

  • Stayed February 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank dawalish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (650)
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English first
Fontainebleau, France
Level Contributor
108 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 16 July 2014

The resort is great if you're into golfing or you want to spend quality time with the kids. However it is far from downtown San Antonio and the restaurant selection is rather poor so arriving on a car is a must unless you want to spend $20-30 one way every time you want to go somewhere.

  • Stayed June 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
2 Thank tomermi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2014

This resort being a J.W. Marriott we expected more. The location is nice and staff friendly. Check in is unorganized as there is no set line and people most often will cut in front of you...so it is random. The restaurants are overpriced ($83 for bkfst)...2adults & 2 children...and the service is hit & miss. Its worth the 10 min drive closeby for various other restaurants,. Not to mention the hair in my fries during our Rm. Service dining experience. Not all the housekeeping staff clean adequately as our 1st experience with housekeeping service left our Rm. with not one, or two. But 9...yes nine dirty glasses and cans. Some empty, some with soda, and old chocolate milk from bkfst, some with smeared greasy residue. I was shocked! The grounds are pretty but need attention on lighting maintenance as many lighs were out along the walkways. The upside is the waterpark is fun & refreshing. Overall its a fun relaxing get away. Just dont expect great tasting food unfortunately.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank Treinity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2014 via mobile

My family and I enjoyed a few days here. It was very nice, super clean, and everybody was very friendly, with the exception of a woman at the concierge desk that was not very friendly. However we had a great time. Which I would have stayed longer to enjoy the pool. Unfortunately when we visited it rained quite a lot.

Stayed April 2014, travelled with family
Helpful?
1 Thank Claudia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Corpus Christi, Texas
Level Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 13 July 2014

My parents, husband and I recently returned from this family friendly resort. As we didn't have any kids with us, I can't review anything about what looked to be extensive summer camp style children's program. To all who are considering this resort, there are kids everywhere. Period. Most of the kids are entirely unsupervised which means that if you are thinking you will be able to relax on the lazy river, forget it. Kids playing bumper tubes, splash wars, and screaming. We tried different times of the day to no avail although morning was a little less crowded. Keep in mind, the pool is not open past 8:00 p.m.. The only place entirely away from the kids was the spa and spa pool, access to which is free the day you have a spa service or an extra $15.00 a day per person in addition to the resort fee.

Speaking of which, the spa itself is wonderful. Sauna, steam room and the pool. The treatment rooms were upscale and my massage therapist was very good. The services were a bit expensive but that is to be expected at a resort. The spa pool was almost always empty and the pool furniture was much, much better than that around the regular pools as was the level of service from the pool attendant. There is even a little lunch place in the spa so you can easily spend an entire day there.

The stand outs from the staff were Randie, a very professional and friendly front desk clerk who, as we are platinum members, upgraded us to an amzaing suite, Ray, a bartender in the lobby bar called the Crooked Branch, who never failed to greet us by name and engage us in genuine conversation, and Bianca, our friendly housekeeper, who kept our room cleaned and stocked.

The room itself was amazing. Separate living room and dining room with one bedroom with a king size bed and two full size bathrooms with separate bathtubs and showers. Huge balcony with plenty of loungers. It was very clean, had two separate a/c controls for the different rooms, and had a fridge and microwave in a little nook between the bedroom and living room. The view of the hills, pool and golf course from the room was very nice.

We ate at several of the restaurants in the hotel. There is a good variety, from pricey steaks to inexpensive bar type foods. Keep in mind, the more expensive the food, the quieter the restaurant.

Overall, I would most definitely stay here again. Just expect to pay the extra 15 bucks per person to use the spa pool in the summer if you want to relax in the water or lounge in peace. Also, keep in mind what you are going to use the most in the hotel and request a room near it or it will be quite a trek. Self-parking can also fill up so you may have to valet.

If management does read this, my main suggestion would be to have a couple hours in the evening for the pools, lazy river, and slides to be adults only.

Room Tip: Stay away from elevators and near what you want to do (i.e. spa or water slides).
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank TheTravelAddicts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pensacola, Florida
Level Contributor
311 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 13 July 2014

This is a huge resort with many amenities, friendly staff and fabulous pools, HOWEVER, if you don't like being around kids, summertime is not when you should go. Even at mid week the lazy river was more like the busy river. Children romping rather than floating, teenagers throwing balls overhead and kids swimming under you ( and not making it sometimes). Yes, there is an adult pool, but I do wish that they had an hour after general closing at 8, just for adults. We went the first hour of opening the next day and it was much improved, especially water slide access. Going when school is back in session would probably be a good choice.

If you do go in the summer ask for a room on the top floor at the end of the hallway to avoid the pitter patter and chatter of excited children. If you do have kids, this is the place for you. There were many many participation activities and even a roping cowboy to entertain them. Corn hole is set up by the table tennis and tent. Smores by the fire pit at night. The rooms are adequate in size, and our housekeeper, Bianca, kept ours very clean and was delightful. I like the separate shower and tub. What I do not understand, and I have seen it in other warm weather places, is why, in 90 and 100 degree heat, they have duvet comforters on the bed that seem more appropriate to Vermont winters instead of Texas summer.

We went to the 18 Oaks restaurant for breakfast and it was a quiet oasis, that had standard breakfast items done with great flare. The breakfast sandwich was amazing. Velocity, the sports bar was so noisy it gave me a headache, but the table by the windows on the path to the pool offered great people watching opportunities.

Stayed July 2014, travelled as a couple
Helpful?
Thank TheMaven2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 July 2014

We were fortunate enough to stay at this resort in the latter part of June. We were very, very happy with our experience. The valet and baggage handlers were extremely kind and checking in was a breeze. Our room was clean and their restaurant provided delicious food and cocktails for the grown ups!

We rented a cabana two consecutive days and I must admit, the service and attitude of their staff is phenomenal. They are attentive, very polite and a pleasure to be around. I wish whoever trained this group of young adults would provide seminars for other resorts that don't offer the same customer service.

My children loved the slides and their lazy river. If they ever got tired, they simply met us at our cabana for quick snooze on their comfy outdoor furniture and if they got hungry, our wonderful servers were always there to take our orders. Unlike other places that we've been to, the food was always delivered promptly and each bite was gobbled up because it was always so good!

Overall, our experience at this resort was a memorable one and we will continue to bring our family back each and every summer! To be honest, we didn't even have to leave the resort during our stay. Everything is provided here. Fun in the sun, restaurants, cocktails, etc. I would definitely recommend this location to anyone who asks!

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank dagloz1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott San Antonio Hill Country Resort & Spa

Property: JW Marriott San Antonio Hill Country Resort & Spa
Address: 23808 Resort Parkway, San Antonio, TX 78261-2018
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in San Antonio
#8 Business Hotel in San Antonio
#11 Family Hotel in San Antonio
#11 Luxury Hotel in San Antonio
#15 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — JW Marriott San Antonio Hill Country Resort & Spa 4.5*
Number of rooms: 395
Official Description (provided by the hotel):
JW Marriott San Antonio Hill Country Resort & Spa has firmly established itself as the city's premier luxury destination and the renowned resort in Texas' Hill Country. Rated 4-Diamonds by AAA, and just 12 miles from San Antonio International Airport (SAT), our luxury resort features the 36-hole TPC San Antonio golf course, home to the Valero Texas Open, Lantana Spa, a six acre water park and seven restaurants. Our restaurants are sure to please with Texas BBQ, genuine Mexican cuisine and private dining rooms for groups. Our rooms offer cozy beds, scenic views, soft robes & large bathrooms. Guests will also enjoy the open lobby with free Wi-Fi. Whether you're seeking a peaceful respite, productive conference or fun-filled family vacation, our luxurious Hill Country resort will not only exceed your expectations but redefine them altogether. ... more   less 
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Also Known As:
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
JW Marriott San Antonio Hill Country Resort & Spa Texas

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