Overall, the stay itself was alright. However, when room service came by, there was a language barrier. My sheets were not changed, so later on, I go to the front desk to get some sheets because house keeping had already left for the day. When I reach my room, I find the sheets are dirty, so I go back down to get new ones. On my way back up in the elevator, I reach the fourth floor, and the door opens about an inch and gets stuck. I press the help button, but after a few minutes, no one comes. Luckily, there is a rear door for the house keeping workers that leads to a room with a door that opens to the hallway. I then go down the stairs and tell the front desk I was stuck. She says the maintenance guy was sent up. When I go back up, I see a man dressed in jeans, who apparently was the manager. I told him I was stuck, and he says, 'Yeah, we pressed the reset button.' No sorry, didn't even asked what happened (maybe the door gets stuck regularly?), or how I got out. The manager was very unprofessional and I would not trust the elevator.
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- Also Known As:
- Best Western Plus Palo Alto Inn And Suites
- Best Western Plus Palo Alto Hotel San Antonio
- Best Western Plus Palo Alto Inn & Suites San Antonio, Texas