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“Nice and comfortable”

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Best Western Plus Palo Alto Inn & Suites
Ranked #114 of 357 Hotels in San Antonio
Certificate of Excellence
Reviewed 5 June 2014

Traveled with family of four on vacation. The rooms are clean, comfortable and large. The property is well maintained and looks new. The full breakfast was very nice and convenient with lots of choices. Breakfast attendant very helpful. Will definitely stay there again. Only problem was when front desk rented our room to another guest and they tried to get in our room at 11pm. Front desk called and cleared up mistake.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Lora S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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128 - 134 of 181 reviews

Reviewed 31 May 2014

Recent stay at Best Western Plus was very pleasing, all the hotel staff friendly and helpful with any and all questions and needs. The room was clean, and very comfortable. The maid service was excellent. The breakfast bar offered a large variety of foods, that were fresh. and kept at appropriate temperatures.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Best Western
Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014

The Best Western was spotless and the free breakfast was worth paying for. Parking was convenient. The ceilings were about 10 feet tall in the rooms, you won't be getting claustrophobic here! You got the impression they just built the place and you were the first one in your room. It is just off the interstate exit.

  • Stayed: May 2014, travelled as a couple
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Thank drillerboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014 via mobile

We were looking for a hotel to crash for a night and just randomly picked this Best Western. We were impressed with how modern and well kept the hotel was! The king suite was spacious & comfortable. The bathrooms were clean and stocked with toiletries. They went as far as to make a lotus flower out of the tissues & set it on the tissue box! As we left the next morning a maid was cleaning the stainless steel in the elvator! Talk about attention to detail. I have stayed in my fair share of hotels in SA & highly recommend this hotel, it was nicer than some of the hotels downtown!

  • Stayed: May 2014
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Thank Rhea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

We had some problems with the room shower but in all fairness we did not report it to the staff, just didn't have the time. Most of the people at the front desk were very nice. They were very busy when we stayed so a few at the front desk looked a little frazzled. This place was very clean and up to date. Looked to be a new location. As busy as they were the rooms were very quiet. We were visiting our Daughter at Lackland and the motel was located about 15 minutes away. It was a quick trip on 410. I would recommend this as a good location to stay. My only dissatisfaction was wanting to get a late check out to spend more time with my daughter on her birthday. They were reluctant to give it to me because they were full. I was told they needed all the time they could get to clean rooms. They did give me an extra hour, but I would have liked to have more and couldn't talk them into it. When we visited our daughter during BMT graduation and stayed at another Best Western they gave us an extra 4 hours. They were full also. Over all though this was a good place to stay!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
Thank Max K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

We've stayed at this location twice within the last year and LOVE IT! The rooms are neat, clean, and comfortable and the breakfast bar is a REAL buffet, not just a "hot" breakfast with square egg flaps and fake sausage. Here you actually get real eggs, bacon, sausage, biscuits, gravy. Then there's also bagels, toast, muffins, fruit, yogurt, cereal, and a waffle maker. Plenty of coffee and juice as well. It was overall a very satisfying breakfast because most hotels do not offer that many choices. Also the indoor pool was a major major plus! Our kids love it and it wasn't very busy at all so we got the entire thing to ourselves for about three hours. Overall very very positive experience.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank BlessedMrsBiffel00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2014

My wife and I travel extensively and this BW is by far one of the nicest facilities we have ever enjoyed! Our pleasant greeting by Terry at check-in was just the beginning of a very pleasant experience. The hotel is immaculate! I learned that the hotel is actually 4 years old but it seems brand new as everything is kept so well. We thoroughly enjoyed the indoor hot tub. Quite refreshing after a long flight into town. The bedding is extraordinary! The mattress was nearly a foot thick!! True comfort for a good nights rest. Breakfast area is large and airy. And yes they have a Texas shaped waffle maker...a plus in itself. Friendly staff. Beautiful facility. Great value for your money. Everything you want...and more!

  • Stayed: March 2014, travelled as a couple
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Thank Nicemeany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kenny K, General Manager at Best Western Plus Palo Alto Inn & Suites, responded to this reviewResponded 13 April 2014

Thank You for your wonderful comments regarding your stay at our hotel.Terry appreciates your comments regarding her.I am glad you enjoyed our spa and our breakfast .We have Texas shaped waffles and our guests have nice comments.
Guests are our number one priorities and their comments are greatly appreciated.We hope to see you on your next visit to San Antonio.
Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Palo Alto Inn & Suites

Address: 12507 SW Loop 410, San Antonio, TX 78224-3195
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#67 Family Hotel in San Antonio
Price Range: £61 - £97 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Palo Alto Inn & Suites 2.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Plus Palo Alto Inn And Suites
Best Western Plus Palo Alto Hotel San Antonio
Best Western Plus Palo Alto Inn & Suites San Antonio, Texas

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