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“Great experience.”

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Hyatt Place San Antonio-North/Stone Oak
Ranked #46 of 358 Hotels in San Antonio
Reviewed 20 February 2011

Stayed over weekend with husband & grandkids. The breakfast was a bonus! Clean rooms & friendly staff. Overall great stay.

  • Stayed: January 2011, travelled with family
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Thank MES_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarahjunge, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this reviewResponded 21 February 2011

Dear valued guest,

Thank you for taking the time out of your schedule to complete our TripAdvisor regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Sincerely,

Sarah Junge
General Manager

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534 - 540 of 553 reviews

Reviewed 18 February 2011

Booked this hotel via Priceline so had no advanced knowledge about it. Turned out to be one of the BEST places to stay. Beautiful, clean, spacious suite with sectional sofa, large screen TV (loads of channels), Fridge/Microwave/Sink and nice little "office" niche. Very comfortable king bed, separated from the rest of the room by a half-wall. The shower was heaven itself - large, great shower head and excellent water flow. We had booked four days and stayed an extra. Hotel staff was extremely friendly and helpful. Continental breakfast was good with fresh fruit, hot oatmeal, cereal, breadstuffs and you could order hot food (for an extra charge). We thoroughly enjoyed this hotel, even though it is sometimes difficult to get to (the City needs to install a left-turn light). Plenty of good places to eat nearby, plus Walmart and Costco and a nearby mall.

  • Stayed: February 2011, travelled on business
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1  Thank TrailerPuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarahjunge, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this reviewResponded 21 February 2011

Dear valued guest,

Thank you for taking the time out of your schedule to complete our TripAdviser regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Sincerely,
Sarah Junge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2010

The hotel is relatively new, so the funishing and appearance are very nice. The front desk staff is courteous, but the maintenance crew is awful and there is no communication between the employees. I stayed here for a week. The HD TV channels have not worked since my arrival (this includes the local Fox, ABC, NBC, HBO, ESPN, ESPN2 etc). I've spoke with the front desk at least twice daily. They pretended to call the maintence guy on a two way cell phone - he only answered the first time. He showed up once, screwed the TV up even more and was conveniently unavailable for the next five days. It turned out that the Lodgenet was down for the entire facility - the HD channels were only available through this system. My mini fridge stopped working in the middle of the week. If they fixed it, I couldn't tell - my beverages were still hot. Finally, there is no microwave in the rooms. It's been about 15 years since I paid over $100 a night for a hotel room that didn't have a microwave. This place looks really nice, and the front desk staff are very courteous; but the overall experience failed to meet my expectations of a Hyatt run facility - very average stay for this name brand. I come to SA about four to five times a year on business. This is the last time I stay at Hyatt place. Sorry, I wouldn't recommend it to anyone.

  • Stayed: August 2010, travelled on business
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3  Thank Flossin007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPDOS, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this reviewResponded 14 February 2011

I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.
Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.
It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

Erica Kraus
Sales Manager

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Reviewed 23 July 2010

I was in San Antonio for a wedding during the July 4th weekend. Due to an AA meeting, all the rooms in SA seemed booked. We booked this room through Priceline on the day of arrival. We got a great deal, considering the peak period. This hotel is located right off the 281 and 1604. It almost backs into a 24hr Wal-Mart, Costco, and a number of fast food places. The location was very quiet. I was amazed with the hotel, I would compare this to a four star. The hotel has ample parking with a security guard outside all night. We came home at 2 AM a couple nights and saw him there.

It took me a couple days to realize that the hotel has a free continental breakfast. The usual cereal, bread, yoghurt, fresh fruit. Breakfast is served until 9:30. There is also an order window beside the breakfast so you can order hot items, if you wish. The various seating areas get pretty full in the morning but there are lots of places to sit, including the patio outside.

The hotel has free wireless internet but it was a bit slow. You can use the two computers in the lobby to check email and print boarding cards.

The rooms are very well appointed and large. The bathroom was a bit small and the sink was outside in the room but the room itself was pretty big with a flat screen tv, desk, 2 beds, and a seating area with a sofa bed. We slept 4 comfortably.

All in all a great hotel if you don't need to be downtown. However, it is close to all major freeways but be careful, 281 backs up in rush hour.

  • Stayed: July 2010, travelled with family
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Thank brownman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HPDOS, Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this reviewResponded 14 February 2011

Thank you for taking the time out of your schedule to complete a review of our hotel on Trip Advisor regarding your recent stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future!

Sincerely,
Erica Kraus
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2010

New place. Very clean. Ultra modern design. Large, spacious room. Got a great deal (before SA's outrageous taxes) on Priceline.

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Thank Tluareg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarahjunge, General Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this reviewResponded 14 February 2011

Thank you for taking the time out of your schedule to complete our TripAdvisor reviewregarding your recent stay at our hotel.
Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Sarah Junge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017
Google Translation

  • Stayed: August 2017, travelled with family
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Review collected in partnership with Hyatt Hotels
Thank N1814AJmanuelg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2017
Google Translation

  • Stayed: April 2017, travelled with family
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Thank eposadas95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HyattPlaceSAGM, General Manager at Hyatt Place San Antonio-North/Stone Oak, responded to this reviewResponded 28 April 2017
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place San Antonio-North/Stone Oak

Address: 1610 E Sonterra Blvd, San Antonio, TX 78258-7627
Region: United States > Texas > San Antonio > Far North Central , Stone Oak
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in San Antonio
#25 Best Value Hotel in San Antonio
#40 Family Hotel in San Antonio
#45 Business Hotel in San Antonio
Price Range: £76 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place San Antonio-North/Stone Oak 3*
Number of rooms: 126
Official Description (provided by the hotel):
Surrounded by scenic hill country attractions, Hyatt Place San Antonio–North/Stone Oak is located just minutes from the heart of downtown and the University of Texas-San Antonio. Guests can enjoy a little retail therapy in the North loop area at The Village at Stone Oak and at the Shops at La Cantera. For family entertainment near our Stone Oak hotel in San Antonio, TX, visit the famous River Walk and Six Flags Fiesta Texas. For your convenience, we offer a free shuttle service within a five mile radius. What You’ll Love: Spacious rooms: Relax in our pet-friendly rooms with plush Hyatt Grand Beds® and comfy furnishings Free daily breakfast: Featuring daily, customizable breakfast bowls and Greek yogurt parfaits 24/7 dining: Start your day with free breakfast, then enjoy freshly prepared favorites on your time Relaxing amenities: Take a dip in our indoor pool or workout on your time in our 24-hour StayFit™ Gym Flexible meeting spaces: Host a meeting in our 1,700 sq ft space ... more   less 
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Also Known As:
Hyatt Place San Antonio-North/Stone Oak Hotel San Antonio
Hyatt Place San Antonio-North/Stone Oak Texas

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