To set the table, I travel for business 30-35 weeks annually and had zero problems with the physical hotel during my stay.
I am certain the manager of the hotel will respond to my review in a measured and professional manner as that is his/her prerogative. It is important though, that travelers understand that if they choose to use their debit card at this ES location that they could be very disappointed with their experience.
The problem I encountered related to the charges for my stay and significantly effected my trip.
The cost of my rooms were correctly held (+ incidentals). My problem was an additional double hold against my card equal to my entire reservation costs.
In effect, the funds in my account were held out of reach for DOUBLE the amount until ES received their funds.
As I fund my trips to a debit card account - this caused multiple problems with transactions for the remainder of the trip.
Multiple hotel employees with various levels of response, ES accounting blaming my bank policies, multiple phone calls after ,my trip, overdraft charges...sounds like fun?
- Official Description (provided by the hotel):
- The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Hotels.com, Hilton Hotels Direct, Agoda, Odigeo, Ebookers, Hotel.de and HRS so you can book your Embassy Suites by Hilton San Antonio Riverwalk-Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Embassy Suites Riverwalk Hotel San Antonio
- Embassy Suites By Hilton San Antonio Riverwalk-Downtown Texas