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“Great hotel for stay on the Riverwalk”

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Embassy Suites by Hilton San Antonio Riverwalk-Downtown
Ranked #16 of 355 Hotels in San Antonio
Certificate of Excellence
Oklahoma City, Oklahoma
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great hotel for stay on the Riverwalk”
Reviewed 20 July 2014 via mobile

My wife and I went to San Antonio for a romantic weekend on the Riverwalk. The Embassy Suites was a great hotel with very comfortable rooms and beds. ALso, the staff was very attentive and cheerful which made our weekend that much better. One day, we were in our room most of the day so the cleaning service wasn't able to make up our room. I called the front desk to let them know we were leaving for dinner and asked if they would service our room. They were very accommodating and sent the crew up directly. When we came back from dinner, the Eric (from the front desk) had called to make sure our room was cleaned and we had everything we needed! That is great service.
The breakfast and Managers Reception were great with good food and drinks for a relaxing start to the day and evening.
The only slight issue was the valet parking was very slow when we checking in. It took us about 45 min to get to the valet. They apologized for the inconvenience, but it was not the way I wanted the weekend to start.
Otherwise, it was a fantastic weekend and I would highly recommend Embassy Suites for a great stay on the Riverwalk!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review, 24 July 2014
Thank you for the feedback regarding your recent stay experience at the hotel. Allow me to apologize for the delay at your arrival as we certainly recognize the importance that plays in your stay starting on the right trajectory. We are proud of the product and the service we provide and I am glad that so many of my teammates contributed to a great experience for you. We look forward to having you back when your travels bring you to San Antonio.

Joe Melton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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jackson ms
Level Contributor
142 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 20 July 2014

We spent two nights here and loved the proximity to the River Walk without the crowds (a 3 minute walk max). The hotel was very nice, rooms were very large, and everything was clean. There were signs explaining the crowds at breakfast (before 8 - quick service, after 9 expect a wait) but we ate both days at 915 or so on weekdays and had no more than 1 person in front of us in the omelet line. The omelets and fresh fruit were a great free start to the day. They had the other fare - yogurt, oatmeal, bread, cereal and a hot line with eggs, sausage, potatoes, and bacon, but we only needed the omelet and fruit. They keep fruit infused water in the lobby - try the watermelon/strawberry - it's delicious, but does have some sugar in it. Still, it's worth sampling a glass. The manager's reception both nights was an open bar with a variety of options, chips/salsa/cheese/sour cream, snack mix, cheese cubes, and some really good fresh vegetables with ranch. Not a meal, but enough to tide one over until dinner. Nice pool with beautiful views of the area is on the 3rd floor. All of the staff save the front desk guy were very friendly and helpful.

The front desk was the reason for losing a star. We had to wait over an hour for our room When my husband (a very frequent guest at this family of hotels) mentioned we had a 3 pm check in he was quickly told by the guy at the desk that it was "3 pm registration" not 3 pm check in. This despite the fact that our reservation email clearly said "3 pm check in". A simple apology for the delay would have sufficed and we would have understood, but his snarky response was uncalled for. A call to the manager ended up getting us in a room after that. We would have left our bags and headed to the River Walk if we'd known we'd spend an hour in the lobby. Other than that, it was a great choice.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank LetsMaketheMostofIt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review, 22 July 2014
Thank you for the feedback regarding your recent stay experience at the hotel. While I am very happy that you had a great experience at the property and enjoyed both our made to order breakfast as well as our evening reception. I am disappointed that we failed to provide you the service experience that we typically provide our guests and I have shared your feedback with my Front Office team so we may learn from where we failed you. I hope that should your travel bring you back to San Antonio you will give us another opportunity to exceed your expectations.

Joe Melton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McKinney, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

I was impressed with the large size of the suite; the quietness of the hotel; and the blackout curtains. I slept like a baby. The room was clean and very comfortable. The reception and breakfast provided many choices.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Kim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review, 21 July 2014
Thank you for the feedback regarding your recent stay experience. The keys to a great stay are a clean, quiet hotel room where you can escape from the day-to-day and amenities that you can enjoy. I am happy we were able to create that experience for you and we look forward to having you as a guest when your travel brings you back to San Antonio.

Joe Melton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 17 July 2014

Recent mixed reviews caused us to consider canceling our reservation. We are so glad that we did not! The Embassy Suites was excellent for our family of four. Our two-bedroom suite was spacious and well-furnished. The hotel is fairly new (2011), and the rooms still look new and clean. We did have a cleaning issue in one bathroom on our first day, but the front desk staff promptly sent housekeeping who did a wonderful job deep cleaning the bathrooms. We experienced a couple of minor issues, but the hotel staff were very responsive and helpful each time. I can't say enough about the helpful response from staff when we mentioned problems with the room. This is a very large hotel, so it can seem crowded and noisy in the lobby for breakfast when the hotel is full. But, the breakfast (made to order omelets!) is superior to other free hotel breakfasts. The suite was quiet and comfortable. Beds were very comfortable, but hotel pillows were really not good. Even when the hotel was full, we did not hear any noise in the bedrooms. One minor problem with the room design: the bathrooms in the two-bedroom suites are not inside each bedroom but adjacent -- not very private and not typical of two-bedroom, two-bath suites we've had in other hotels. Valet service was good for the most part. We really enjoyed the location since we did not want to be in the busiest section of the Riverwalk, but within an easy walk. We did see homeless people at times near the hotel and on the Riverwalk; however, this was not nearly as bad as other major cities we've visited including San Francisco, Chicago, and Boston. All in all we had a great experience at Embassy Suites Riverwalk and highly recommend it.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank tarheel08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review, 21 July 2014
Thank you for the feedback regarding your recent stay experience at the hotel. I am very happy that you found the hotel to be excellent for your family trip to San Antonio. We know that the measure of our performance is how we respond when there is a challenge and clearly we exceeded your expectations with our desire to make it right. Thanks again for the great feedback and we look forward to having you as a guest in the future.

Joe Melton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 16 July 2014

A girlfriend and I met in San Antonio because it was "half way" between her in DC and me in San Diego. This is a very nice hotel in an excellent location. Although not in the "heart" of Riverwalk, the location was just right for a lovely stroll along the Riverwalk (although there were some homeless people under the bridges closer to our hotel). And we were a very close walk to the Alamo. The city's bike share program had a bike rack right outside our hotel which we used - and it was a great way to get around! We picked the Embassy Suites Riverwalk for the free breakfast and it did not disappoint! We also enjoyed the Manager's Reception in the evenings. Front desk service was OK - the receptionist (we got every time!) did not seem to be in good humor (either that or we just rubbed her the wrong way). The maids' service was lacking. The room was clean when we arrived but on our first full day there our room was not serviced until very late and on the second full day it was so late we just asked for clean towels and made our own beds. It seems they are short staffed if the maids cannot get to the rooms on the floor before late afternoon. The service in the dinning area was exceptional - all in great humor and very friendly! Overall, I would heartily recommend this hotel for visitors to San Antonio.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Mamie66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

The hotel is lovely and the rooms are nicely furnished and the bathrooms are clean and modern. The sitting area was equipped with internet and a comfortable workspace. I would recommend this hotel to anyone visiting San Antonio for business or pleasure. It is one block from an entrance to the River Walk.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Melinda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review, 18 July 2014
Thank you for the feedback regarding your recent stay at the hotel. Our location at the crossroads of the serene Museum Reach of the San Antonio Riverwalk and the more commercial "Horseshoe" of the Riverwalk affords our guests quick and easy access to satisfy their curiosity. I am glad that you enjoyed your suite and I agree that we are great for either business or leisure travel. Thanks again for the feedback and we look forward to having you back at the property.

Joe Melton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flower Mound, Texas
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 15 July 2014 via mobile

This is an excellent hotel in a great location. Just about a 10 minute walk to the Alamo in one direction and to the market/Mi Tierra in another direction. Our room was super clean and the beds were very comfortable. The made to order breakfast was the best one we have had at a hotel in the past few years. My family was only sorry we did not book more than one night at this property on our tour of Texas!

Stayed July 2014
Helpful?
Thank dawnd92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Embassy Suites by Hilton San Antonio Riverwalk-Downtown, responded to this review, 17 July 2014
Thank you for the feedback regarding your recent stay experience at the hotel. We take great pride in the product and service that we provide and I am happy that you had a memorable experience at the property. We look forward to having you stay with us during your next tour of Texas.

Joe Melton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton San Antonio Riverwalk-Downtown

Property: Embassy Suites by Hilton San Antonio Riverwalk-Downtown
Address: 125 E. Houston St., San Antonio, TX 78205-2247
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in San Antonio
#16 Romantic Hotel in San Antonio
#19 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton San Antonio Riverwalk-Downtown 3.5*
Number of rooms: 285
Official Description (provided by the hotel):
The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more   less 
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Also Known As:
Embassy Suites Riverwalk Hotel San Antonio
Embassy Suites By Hilton San Antonio Riverwalk-Downtown Texas

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