I've just got done filling out a survey about how I'm unsatisfied with this hotel. My complaint is too long to fill this review. Trust me, I wouldn't recommend this hotel. Long complain short the manager was rude and never apologize for their mistake of overcharging which I've found out from calling the bank the same day, as a costumer I shouldn't have to tell them what they are doing wrong when a computer is in front of them as they should have seen one night was already prepaid which I was double charged and they are thieves as staff members. Don't they have cameras in the conference room. The manager didn't want to deal with the issue.
- Official Description (provided by the hotel):
- The Embassy Suites San Antonio Riverwalk – Downtown hotel is set on the banks of the San Antonio River in the vibrant heart of San Antonio, Texas. Grab a bargain at the Mexican Market or discover the rides and attractions of Six Flags® Fiesta Texas or SeaWorld® San Antonio. All guest suites at this beautiful San Antonio Riverwalk hotel offer more space and flexibility, with separate sleeping and living areas, and a wide range of thoughtful amenities. Relax with the two flat screen 32-inch TVs, or keep up with work at the flexible work space. ... more less
- Reservation Options:
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- Also Known As:
- Embassy Suites Riverwalk Hotel San Antonio
- Embassy Suites By Hilton San Antonio Riverwalk-Downtown Texas