We had visited about 4 hotels and did an actual walk through of each hotel room we wanted to look at prior to deciding to go with Staybridge Suites Stone Oak. We truly wish we had come here first. Other hotels had big names and big prices to go with it. However, none of them could compare with the great rooms, and EXCELLENT customer service that we experienced at Staybridge Suites. The rooms were immaculate, and had an attractive modern décor and stainless steel appliances in the kitchenette. The room size was comparable to hotels that cost hundreds more for the same stay and the actual room we stayed (especially the bathroom) was spotless!! The hotel offered free breakfast, Wi-Fi, and an evening meal service. The exercise room was actually impressive for a hotel with everything needed to get a good work out in. Did we mention the hotel had available basement parking and a rear parking area with gated access? (EXCELLENT) The hotel also offered a self service laundry room with free washers and dryers (which was a pleasant surprise). The outside pool / patio area was reminiscent of a resort hotel. In fact it was better than a big name resort hotel we had visited prior.
However, the one thing that sold us on choosing this hotel chain and the main reason we will return to this hotel when we are in the San Antonio area and specifically look for this hotel chain anytime we vacation from now on is the GREAT customer service. The front desk personnel were extremely professional, polite, and pleasant to talk to. In particular Hanna was probably the most personable and pleasant customer service representative we've ever encountered in a hotel. Top notch all the way!!
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- Also Known As:
- Staybridge Suites Stone Oak San Antonio, Texas