I stayed in this hotel twice. The first time it was an average experience.There was nothing to brag about, but nothing wrong either. It's close to where I have to do business, and so I booked it again for another 10 day stay. However, this last time, I was very disappointed. Check in took a long time, because the girl at the front desk disappeared somewhere, and I waited 10-15 minutes with no one there to help me check in. I had to call the front desk phone for the girl to emerge from somewhere behind the check in desk. Then, I asked her if it would be possible to extend my staff, becaue I was staying in San Antonio for a wedding the weekend after my business trip10-days. When I went to switch out my credit cards for the stay from business to personal, the new girl at the front desk was like, "Sorry, we have no reservation for you, and we're full this weekend." She was not really accomodating at all after I explained that the girl, Hannah, a tthe front desk told me she had confirmed this extension. So, then I was told, "I'll let you know by 7:30 PM if we have any cancellation." She never let me know if there was a cancellation; so, I went ahead and made a reservation at another hotel across the street. I travel quite a bit, and I am an IHG member with over 30K points from stays this year - but there was no recognition of that and no one offered to even help me find accomodations at a nearby hotel after they messed up my reservation. This is a huge blunder in my book. I can go on about other things in the hotel, but this issue is what took the cake for me. Especially since they made no effort to even assist with the blunder their staff created. I have to go to San Antonio for about 10-days out of the month for the next few months, and I will NOT be staying here. Thank heaven there are a lot of hotels to choose from in San Antonio. In fact, this one is not even close to downtown or any SAT attractions.
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- Also Known As:
- Staybridge Suites Stone Oak San Antonio, Texas