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“Horrible treatment: Beware.”

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City View Inn & Suites Sunset Station
Ranked #8 of 41 San Antonio B&B and Inns
Kaiserslautern, Germany
Level Contributor
131 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Horrible treatment: Beware.”
Reviewed 31 March 2014

What a disaster! after planning a weekend trip for several months, the hotel over-booked the weekend and gave our room away. they then tried to book us far away in a tough part of town but made no guarantees. there was even a lingering question if I would have to still pay for the room since I booked through booking.com and had not cancelled due to THEIR mistake, or was it greed. Absolutely disgusting treatment. They should be banned from international booking sites.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sephuzzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cityviewinnandsuites, Webmaster at City View Inn & Suites Sunset Station, responded to this review, 21 May 2014
Dear Guest

Thank you for your valuable comments which will use in our efforts to improve. I apologize that a problem with a third-party booking site created some unpleasantness for you. We always recommend direct booking when possible. If there is any outstanding issue regarding your payment, please contact me or the third-party booker. We’ll make sure everything is handled correctly.


Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

68 reviews from our community

Traveller rating
    38
    18
    5
    1
    6
See reviews for
18
22
5
8
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Oklahoma City, Oklahoma
1 review
Reviewed 17 November 2013

We loved this hotel! Stayed here for the Rock n Roll Marathon. The rooms are very clean and comfortable! We spent three nights and were so content. The Jacuzzi suite is awesome and the beds are so comfortable. The staff (especially Ernesto) were very helpful, friendly and accommodating. Free parking! and easy walk to the Riverwalk. Last year we stayed in a hotel on the Riverwalk for the Marathon, staff could have cared less about us and we paid $25/day for parking and a lot more per night for room. We will definitely stay here again. Highly recommended.

Room Tip: There is no pool or activities for kids but you will probably be busy visiting the local sites anywa...
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cheryl m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spicewood, Texas
Level Contributor
88 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 17 November 2013 via mobile

This was a last minute stay and for $63 a night (plus tax) on HotelsTonight.com there's not much to complain about. This hotel/motel is located just east of downtown in the historic St. Paul District. Very close to the Alamo Dome so a great location if you're going to a game. On the other hand if your destinations are the river walk or downtown you have about a 10 minute walk west on Commerce St. We stayed in one of the ground floor motel rooms facing the parking lot. There are two other floors with hotel hallways but I was told that all the rooms are the same so I'm not sure where the "suites" comes from. Our room was small with one king bed. It was clean, equipped with a microwave, mini fridge and flat screen but no closet. If easy access to the river walk isn't a priority then with free parking and internet this hotel/motel may be a perfect choice for your stay

Stayed November 2013, travelled with family
Helpful?
1 Thank callmaniac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
1 review
Reviewed 12 October 2013

About a 12 block walk to the Riverwalk and very close to the Alamo Dome. A very nice hotel for the price with free parking. Hotel was clean and staff very helpful. Would reccomned to anyone looking to save a few bucks on a hotel in SA.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Todd B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 7 October 2013

We booked this hotel as it was close to a venue we were attending for a concert. Is a slight walk to the main city area but worth it if youre looking for cheap and tidy. The room was small but comfortable and clean enough for the short stay. I would also be weary at night walking around the area. nice and helpful staff aswell

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank laura m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, Connecticut
Level Contributor
75 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 August 2013

I chose this hotel for a main reason of it looked clean, it was walking distance to downtown and it does not charge for parking. One of the downsides to the other hotels I was looking at in the area wanted to charge for parking. My thought process is, I am going to be walking around anyways so what is two more blocks from the hotel?

The staff was pleasant. If you had questions or concerns they would help you. The rooms were clean, roomy, and nice hot water. Off street parking. There was street construction going on but once I'm sleeping, I do not hear anything.

The downside to some people may be food on premises, pool. So if that is something that you are looking for, you may want to look elsewhere. But I do not tend to go on a mini vacation to lounge by the pool.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paula885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 July 2013

Room is great. Services are great,people are friendly, and the location is amazing. I'm sure we will be back for a fourth and fifth stay. It's the only place we ever check when coming to visit family.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pinkybeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about City View Inn & Suites Sunset Station

Property: City View Inn & Suites Sunset Station
Address: 1306 E Commerce St, San Antonio, TX 78205-3320
Region: United States > Texas > San Antonio
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #8 of 41 B&Bs / Inns in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:2 star — City View Inn & Suites Sunset Station 2*
Number of rooms: 20
Official Description (provided by the hotel):
Conveniently located just steps from Sunset Station and the Alamodome, our new hotel is the perfect starting place to experience all San Antonio has to offer. Our 100 percent nonsmoking hotel offers exemplary service and amenities to accompany our sophisticated comfortable accommodations. Relax in our contemporary luxurious rooms and enjoy the view of the downtown skyline while planning what to see and do. While you are here, take advantage of our free wireless high speed internet access and free in-room coffee service.If you’re traveling for fun, our new hotel will be a highlight of your trip. City View Inn & Suites is located in the heart of Downtown San Antonio, just steps from Sunset Station and the Alamodome and near all the local dining and shopping. You’ll be less than a mile from attractions including the San Antonio Riverwalk, The Alamo and the Texas Institute of Culture and Tower of the America’s. Six Flags Fiesta Texas, the San Antonio Zoo, Seaworld, the Botanical Gardens and the AT&T center are just minutes away. If you’re traveling on business, you’ll appreciate our easy access to HEB, the Convention Center, Boeing and Lockheed Martin. And you can still enjoy our sophisticated contemporary luxury; making your stay both enjoyable and profitable.The City View Inn & Suites at Sunset Station offers exceptional value and luxurious accommodations at a great price. Come experience the best San Antonio has to offer. Make a reservation today! ... more   less 
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Also Known As:
City View Inn & Suites Sunset Station Hotel San Antonio
City View Inn And Suites Sunset Station
City View Inn & Suites Sunset Station San Antonio, Texas

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