The location of this hotel is great. Across the street from the Alamo and a short walk to the Riverwalk. The front desk and the valet service were some of the best. They both were very helpful and polite. We really enjoyed our stay at this hotel. The rooms were clean and the bed was comfortable. All was good till we got home and found an email from the hotel with an additional charge of $78 dollars. I immediately called the number posted in the email and inquired about the additional charge. They could not answer why and said that the mgr. would call me the next day. The next day went by with no call, so I called back at the end of the day and I was informed that I was charged for a set of sheets because there was "poop" on the sheets. I about lost it and informed the clerk that he was full of sh%# and there was no way that there was "poop" on the sheets. After a week of phone calls back and forth to the mgr. I came up with the realization that I had been charged a new set of sheets for a sweat ring left on the sheets from a hat that was put there while we were packing up. The mgr finally refunded our charge after I had to threaten him with a letter from my lawyer. We loved the hotel and the help, but do not trust the management because of the drummed up charges. Be careful not to sweat in Texas and stay at this hotel.
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Hotels.com, Marriott, Expedia, Odigeo, Booking.com, TripOnline SA, Evoline ltd, Traveltool, S.L.U. and HotelQuickly so you can book your Fairfield Inn & Suites San Antonio Downtown/Alamo Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Fairfield Inn & Suites San Antonio Downtown/Alamo Plaza Texas