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Home2 Suites by Hilton San Antonio Downtown - Riverwalk
Ranked #29 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 26 October 2013

This was an excellent value hotel within walking distance to the Riverwalk even at night. The staff was helpful and friendly. The hotel was clean and relatively new. The room was good sized and having the "kitchen" is always nice when traveling with kids.

Room Tip: We had a room overlooking the street, but never encountered any issues with street noise.
  • Stayed: October 2013, travelled with family
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Thank brtravelmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (1,049)
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Reviewed 24 October 2013

Staying at the Home2 suites was my first time. Weekend getaway for my wife and I. Diamond Member. Like the euro and kitchen suite feel. Yes I would stay at again. Hotel might want to suggest the closest convenience store for food due to ability to cook in the room.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Home2 Suites by Hilton
Thank Earl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

We arrived late about 12:30am, trouble getting into the building. The person on duty was watching TV one of the guest going in had to let me in. Checked in then was told if you don't get the valet parking which is $25.a day you have to park across the street in the public parking structure for $10. a day with no in and out(s). There were homeless people sleeping on the benches outside and undesirables walking around. We got to our "Suite" very small, the bathroom was dirty there was hair in the shower and sink(nasty). The room even felt dirty before finding the hair. We took a shower, as we used the toilet and shower the plumbing was noisy. We were going to stay there for 5 days but got up at 6am to leave. The "Breakfast" is not a full breakfast it is a continental breakfast and the area to eat in is very small. We decided to check out, we could not stay it was not what we expected for the price. We still got charged for the 24hour parking and only stayed for 6hours if that.
Would not recommend, nor stay again!!!!!!!

Room Tip: Go somewhere else !!!
  • Stayed: October 2013, travelled with family
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1  Thank Where_to_next071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gruiz1, General Manager at Home2 Suites by Hilton San Antonio Downtown - Riverwalk, responded to this reviewResponded 23 October 2013

Where_to_next071,

First of all, thank you for taking the time to leave a review of your recent experience with us. I'm sorry to hear that you were disappointed with your stay. We always try to give our guests increased in room amenities and hotel services that will enhance their stay. I apologize that we fell well below of the expectations and standards that you have of us. I have passed your comments along to our staff so that we can make our hotel better for the future. Thank you again for your comments and we hope that the next time you're in town you'll give us another chance and stay with us again!

Best regards,


Gina Ruiz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

I was in San Antonio on business. YOUR hotel was across the street from the company I needed to visit. Evert singe Home 2 person I cam in contact with was kind and courteous. The room was comfortable & clean; the breakfast was well arranged & the food was healthy. It was an overall positive experience and I would recommend Home 2 to others.

  • Stayed: October 2013, travelled on business
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Review collected in partnership with Home2 Suites by Hilton
Thank Eleanor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2013

I am a Business traveler and loyal Hilton Honors member and was a little hesitant to try out this new brand- but the location in San Antonio left me with nothing but raves. Joe, the very efficient(and very cute) front desk manager had us checked in, beyond the line with no trouble at all. Darling Sophia, with her bottles of water and midnight snacks made the stay homey and complete.
Ameneties:
kitchenette: REAL dishes and silverware, Everything and a kitchen sink.
Bathroom: clean towels, though no trial size products... but if you need toothpaste, lotion or anything else... front desk has you covered.
Personally, I don't like the pump action shampoo/body wash in the shower- but the Neutrogena products worked it out.
Bottom line- this hotel is perfect for a business traveler who doesn't want housekeeping poundin on your door at 8 am. The brand is modern, while preserving the façade of a historic building (HUGE PLUS... the building is an architectural beauty from 1919.)

Room Tip: Ask for a corner room, you don't get the "suite" aspect but the view is terrific!!!
  • Stayed: October 2013, travelled on business
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Thank Jimmy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

My mom and I stayed there to celebrate our birthdays. From the moment we walked in, we were greeted with the most-friendly and accommodating staff we have ever experienced! We stayed in a double queen suite. The room was fabulous - very spacious and cheerfully decorated. The hotel is within walking distance of the Alamo and a block from the Riverwalk. Great value and definitely seek out a Home2Suites whenever I travel.

  • Stayed: September 2013, travelled with family
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Thank nolson2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2013

nice hotel great stay we enjoyed the room and the view 12th floor and side view and street view we could see the jazz fest from the side view and enjoyed the pool the towels are so absorbent that we had to get more from the front desk and got them so quick and the staff was so friendly and nice

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Home2 Suites by Hilton
Thank Jose O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Home2 Suites by Hilton San Antonio Downtown - Riverwalk

Address: 603 Navarro St, San Antonio, TX 78205-1837
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Romantic Hotel in San Antonio
#44 Family Hotel in San Antonio
#61 Business Hotel in San Antonio
Price Range: £90 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Home2 Suites by Hilton San Antonio Downtown - Riverwalk 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
Centrally located in San Antonio, the Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX hotel features an environmentally friendly renovation with a contemporary loft design. Nestled in a vibrant, urban neighborhood, our downtown San Antonio hotel is within walking distance of the Alamo, the River Walk, Hemisfair Park and the Henry B. Gonzalez Convention Center. Six Flags Fiesta Texas, SeaWorld and San Antonio Zoo are a short drive away. Plan an extended stay at our San Antonio Riverwalk hotel when visiting the HEB Corporate Headquarters, AT&T, Deloitte and other San Antonio companies. Feel at home in a studio or one-bedroom suite with a living area, fully equipped kitchen and movable furniture. Connect to free WiFi and an iHome clock radio with iPod and MP3 docks, or watch a movie on the 42-inch HDTV. Hang out at the Oasis, enjoy a free Inspired Table™ breakfast, watch television, or surf the web on your laptop or a business center computer. Swim in our indoor saline pool or multitask at Spin2 Cycle, where you can run on a treadmill while you run a load of wash. ... more   less 
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Also Known As:
Home2 Suites By Hilton San Antonio-Downtown/Near The River Walk Hotel
Home2 Suites By Hilton San Antonio Downtown - Riverwalk Texas

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