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“Better than expected”

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Hilton San Antonio Hill Country Hotel & Spa
Ranked #77 of 355 Hotels in San Antonio
Houston, Texas
Level Contributor
88 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Better than expected”
Reviewed 4 July 2014

After reading the mixed reviews, we were not sure what to expect. The room was large and nicely decorated. Two queen beds plus a pack n play crib, with plenty of room to move around. Would have been nice to have two sinks, but the bathroom was good size. The pool was crowded since it was a busy Saturday night with many families there for Sea World. We booked thru a discount online website where you do not know what you are getting until you pay. They advertised a much higher rate as standard than it was currently going for - so a bit deceiving. Also listed as 4 star whereas most sites have it as 3 or 3.5. Despite the initial disappointment when seeing what hotel we got, it worked out OK and we got a fair price for a pretty nice hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JFG_JRG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (203)
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 July 2014

I can see how it could be nice....however the curtains had stains ALL OVER THEM and I found a bug in our food. I will never stay there again. Just nasty. I only wish I could post the pictures. Yuck. We left early and did not try the spa or breakfast.

  • Stayed July 2014, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Trisha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 July 2014 via mobile

This place was recommended by a friend so I decided to give it a try. Visit the week of June 30th. The staff are very nice and helpful close to sea world and the hotel has a shuttle service to take to to and from sea world for different prices the minimum is a ten dollar card which gives you access to wifi and discounts to the food on site. The room we stayed in was nice but could of used a bit more cleaning the carpet was on needed spot cleaning . Our room was the a great view we were able to dig out our balcony and watch movies they show at the courtyard. They also have fire pits where you can roast marshmallows for smores for 5 dollars a bag. So I would recommend to be buy your own it's cheaper over all the Hotel is fabulous the house keepers need to pay more attention when cleaning. My husband found a dirty sock under the bed so upon arrival check under your bed!! I would definitely stay here again! Great hotel and pet friendly

Stayed July 2014, travelled with family
Helpful?
1 Thank Jenene E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review, 4 July 2014
Thank you for your kind comments and fair evaluation of our property. Please feel free to contact me with any further questions.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014

We enjoyed our stay at Hilton. We loved the fact that the hotel was very family oriented and offered additional value packages that you could choose from. We bought the "$40 value card package" that offered unlimited sodas, bottled water, popcorn, hot dogs and hamburgers between 4-9pm for only $15. Considering the prices that they sell their food for this was a steal especially since my boys can eat! FYI.. For 2 burgers, 3 foot long hotdogs, 2 sodas and 4 bottles of water the price would have be $87 if we didn't buy the value card!!

The outdoor bar was very busy and only had 1 bartender and a trainee. You could tell the bartender was stressed, tired and needed additional help from someone experienced. The cook was busy making everyone's order and didn't have help either. If the hotel is almost fully booked and they are offering these food and drink packages they need to staff accordingly. The lines to the bar was ridiculous and the poor cook had to grill and prep in the dark because someone took his extension cord for his lights.

The hotel was clean, spacious, had 3 different pools (kiddy, standard pool w/ hot tub & lap pool), fire pits to roast marshmallows and make s'mores and offered nightly family movies in the courtyard. Bring your own s'mores ingredients because they charge you $5 for an individual bag of ingredients and a roasting stick which is only good for 1. Since we didn't visit Sea World this time we were able to enjoy the kiddy pool all to ourselves until about 5pm when everyone else was getting in from Sea World. The kids had a blast!

We reserved a 2 queen room with a balcony & courtyard view and at first was disappointed when we were assigned to the lower level room. Our view was of a stone wall BUT had very easy access to the parking lot, pools & courtyard area. In the end it was the perfect location for our family due to it's convenience.

If you're looking for a quiet and more adult atmosphere without a lot of kids this is not the place for you. Couples without children might feel a bit out of place because families are out and about. Overall, we loved our stay and will definitely be back next time we're in town. I just hope they will staff the outside bar and grill with enough help to provide better service in the future.

Room Tip: Ask for the lower level rooms if you plan to use the pools, courtyard & fire pits for the majori...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LPC0808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review, 2 July 2014
Thank you for your kind comments and constructive criticism. We look forward to your return to our property and thank you for being our guest.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 30 June 2014

We chose this hotel due to its close proximity to SeaWorld, it definitely was not the cheapest.

When we made our reservation we requested a crib/pack n play in our room for our 1.5 year old son. The day of our reservation we called to confirm they had one; otherwise we would bring our own. We were told they did and they would place it in our room upon arrival.

You guessed it, we arrived with a very sleepy baby and they were out of cribs, as a consolation we were offered passes to the executive lounge on the 5th floor for breakfast for our two days, breakfast was the least of our concerns and we were surprised the front desk person didn't feel it was a big deal.
My son had a difficult time falling asleep, and we had to lay there with him(so he wouldn't fall out), which had not been our plan. Needless to say, we all woke up unrested for our long day at seaworld.
More good news, our bathroom still had dirty towels hanging from the shower curtain and the room service dishes from the previous guest were still at our door.
There was an outside door very close to our room, but the key card lock was broken(according to an employee it has been for awhile), so at night we parked near our room(lot was very full) but then had to walk all the way to the front of the building, then back through the hotel, to where I could open the door for my wife and baby.

Oh and the breakfast on the executive level....they didn't put it out on sunday. We called to the front desk to see if it was on a different time schedule for Sunday, but they told us no it has been out since 630am....even though we told them we were just there and it wasn't.

Overall the hotel itself, is nice and the location is good. But it's operation is very disorganized and mismanaged, and it doesn't seem like the different departments work together well and communicate well

Room Tip: Free shuttle to SeaWorld
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank kokonut33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review, 2 July 2014
Thank you very much for your triapdvisor review. I can understand being frustrated at not having your expectations met. While we make every effort to accommodate special requests we do not place cribs in guest rooms in advance of a guests stay. Rooms are not necessarily assigned prior to arrival during busy periods. We have two reservation specialists on property and we review our policies often, including placing items in rooms prior to arrival. I am unable to review your specific situation without knowing who you are. Please feel free to contact me directly and I will review this. If we have made a mistake we will discuss with our team and make the appropriate corrections. Thank you for being our guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

My room had mildew around the shower stall, the tub drain was VERY slow to go down, the spare blankets for the kids were torn and dusty,and room smell was stale. Location is great for those going to Sea World, they even have a shuttle. They have smores every night for the kids to enjoy.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Raymond V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review, 2 July 2014
Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
plano, United States
1 review
Reviewed 30 June 2014

The rooms are much better and bigger than the Hyatt. In my opinion the only thing they have over the Hilton is the pool. I don't think I will ever pay $100 more per night just for the wave pool. I noticed the people staying at the Hilton were not snooty, all the guests were talking to each other, all the kids were playing together. We had a blast and would definitely stay here again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Asad T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alex P, General Manager at Hilton San Antonio Hill Country Hotel & Spa, responded to this review, 2 July 2014
Thank you for your kind comments. I think the Hyatt is a wonderful hotel and appreciated you saying that we were every bit as good. Thank you for being our guest.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton San Antonio Hill Country Hotel & Spa

Property: Hilton San Antonio Hill Country Hotel & Spa
Address: 9800 Westover Hills Blvd, San Antonio, TX 78251-4125
Phone Number:
Region: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in San Antonio
#19 Luxury Hotel in San Antonio
#60 Business Hotel in San Antonio
#60 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton San Antonio Hill Country Hotel & Spa 4*
Number of rooms: 227
Official Description (provided by the hotel):
Conveniently located in one of San Antonio's premier communities, Hill Country Hotel & Spa is close to San Antonio attractions such as SeaWorld, Fiesta Texas, dining and golf.Take in the views of beautiful courtyards, indigenous plants and lush landscaping at the Hilton San Antonio Hill Country Hotel & Spa. Appreciate a hotel that fosters a relaxed atmosphere featuring a massive flagstone fireplace and cozy sofas. ... more   less 
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Also Known As:
Hilton San Antonio Hill Country Hotel San Antonio
Hilton San Antonio Hill Country Hotel And Spa
Hilton Hotel San Antonio
Radisson San Antonio
Radisson Hill Country Resort
San Antonio Radisson
Hilton San Antonio Hill Country Hotel & Spa Texas

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