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Hilton San Antonio Hill Country Hotel & Spa
Ranked #70 of 354 Hotels in San Antonio
Certificate of Excellence
Dallas, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Comfy stay”
4 of 5 bubbles Reviewed 10 February 2009

I stayed ther for one night. My room was small but clean and the bathroom was spotless. The BED was so COMFORTABLE!

Although I can't say anything bad about the hotel ... they say it is a resort and spa. Well there wasn't anything that made it look really "Resorty" for "Spa-esque." So if you are looking for a Restort type atmosphere, this would not measure up to your expections, but it certainly was a nice place to stay.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lmmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
South Jordan, Utah
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 1 February 2009

Maybe during peak season they have it together, but when we visited in October, the kid's pool wasn't kept clean (leaves and dead bugs everywhere) and the fountains and such had been dismantled. The staff was unhelpful, uninformed, and apathetic. Even when we complained about bedbugs, they offered us a discount on our NEXT stay. Yeah right.

We booked the "Family Package" which was to include a movie, pizza, and marshmallows for roasting. The check-in receptionist had no idea what we were talking about, but eventually found us our coupons. However, when we called down for the pizza, the room service attendant told us that they had never seen such a coupon! Same with getting the marshmallows at the front desk. And upon check-out, we noticed that they charged us for the movie!

We look back on our vacation to San Antonio as a wonderful family memory, but the hotel experience kept it from being perfect.

  • Liked — Proximity to Sea World
  • Disliked — Staff
  • Stayed October 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ForeignBody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Antonio hotels

Rolla, MO
2 reviews
4 of 5 bubbles Reviewed 23 January 2009

we booked a 3 night stay on the net. we were driving from Missouri so we were not arriving until around 3 in the morning, but we emailed ahead to let them know. When we got there at 3, we had been kicked out of the system and our room had been booked. We were given a jr suite for the night (we reserved a suite). but in the morning they had taken care of it and we were ableto switch rooms and stay in the suite we reserved. it was very irratating becase we had thought we were 'safe' with the reservation but it worked out and the Mizzou Tigers won th Bowl Game!!

  • Liked — The bathroom
  • Disliked — the front desk at night
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank cremermizzou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 23 December 2008

Note: This property is changing to a Hilton on 1/1/09. I would give this a 4.5 stars, but that is not an option. The lobby area was very nice, and it looked like there was a really nice outdoor seating area. Check in was quick and friendly. The room was very nice with great linens, and one of the most comfortable beds I have ever slept on! We got a first floor room that overlooked an outdoor area. The bathroom finishes were nice with granite counters and nice large tub/shower. We used the fitness center, which had very nice equipment and overlooked the pool.

Negatives: the lobby bar was closed at midnight when got back for the evening. We would have like to have had a nightcap. I could hear the water turned on in the room above us very early in the morning. I think this noise comes from the sinks. Ours was loud too.

Positives: Beautiful lobby, very nice rooms, fitness area in a spa-like environment.

  • Liked — Very nice room/accommodations in general. Bathroom was very clean.
  • Disliked — Bar closed at midnight.
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Angelo, Texas
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 30 November 2008

My husband had to be at the Radisson for business so my daughter and I went along for the fun of it (school was out for the week of Thanksgiving).

It is a nice place but lacking in service and quality. There were never towels out at the pool -- always had to ask and then wait for them. November weather was nice enough to swim but you need a towel!

They only lit two of the four fire pits until we ask that another be lit -- there was a crowd out there. We didn't see the face painting or crafts other reviewers mentioned. The juice bar at the pool was always closed so we have no idea if it was nice or not.

We had a suite with two TVs. One worked off an on. The hotel engineer that came to check on it said they were installing flat screen tvs on the higher floors. We didn't have those. We did not have a sleep number bed either -- ours was old and awful!

We booked a package that gave us free breakfasts, smores kits, a pizza and a movie. The buffet breakfast was average but not great. After we filled our plates, the fruit tray was emptied and never refilled even though some guy in a chef's hat walked by it three times. The one day the buffet was closed and we ordered off the cart the food was not good at all -- stale sweet rolls and muffins and pancakes so thin and pale that I would not have served them at my house! The pizza was good but ended up being added to our bill. It was removed by the clerk at check out very reluctantly.

We didn't see many workers at all. The bar and restaurant always seemed empty. We never saw anyone that looked like a manager. Overall our experience was very marginal.

We were not there for Sea World but did see a few families that had been there. There was a soccer tournament going on the weekend before Thanksgiving so we were treated to young girls playing soccer in the hallways very late that Saturday night. By midnight they were finally kept quiet. After that bunch left, Sunday and Monday and Tuesday were much better.

My husband is going back to San Antonio this week again for business -- he is staying somewhere else this time.

  • Liked — Suite had separate bedroom
  • Disliked — general sense of not many staff on duty and no manager visible over a 5 day stay
  • Stayed November 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Mugzy25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
52 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 bubbles Reviewed 30 October 2008

The hotel is about 16 miles out of San Antonio and out in the country so if you have no car, you are stuck. It is an uninteresting box-like structure from the outside with a functional appearance. However, inside it is luxurious, with excellent air-conditioning. I stayed in a suite with a seoarate living area, bedroom, bathroom and toilet. It was all very comfortable. The bedroom air conditioning had an annoying little buzz to it which was a bit distracting during the night but otherwise I could not fault the facilities. The week I was there, the dining room did not seem to be used much but the food we had at lunch time in the form of a buffet in the bar area was excellent quality. The staff were really friendly and helpful. I took the courtesy bus from the hotel one day to the nearby Sea World and had a marvellous afternoon watching the dolphin, killer whale and seal shows. It is a must for anyone in that area.
Outside the hotel there is an area wih swimming pools and a hot dip pool which all looked to be attractive with gardens in an enclosure. Unfortunately, the week I was there the weather was pretty awful and so no-one was swimming.
It is quite an expensive hotel and even though I was there on a company discount scheme, it came to over $170 per night for just the room (including taxes). A short walk up the road there is a petrol station at the back of which is Rudy's. It is a totally unpretentious eating place where you queue up for absolutely wonderful roast meat, stuffed into slices of bread with some Texan side dishes. Including a beer, it didn't come to more than $10. Next door there is a slightly higher class eating joint so there was no need to spend a lot of money at the hotel if you didn't mind eating at wooden tables under the stars. Wonderful.

  • Liked — Comfort and friendly staff
  • Disliked — Buzzing air conditioning and the cost
  • Stayed November 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jnats1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tx
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed 30 October 2008

We stayed at the Radisson Sea World for a long weekend ending 9/20/08.
We had regularly stayed at this hotel, and the staff had always
been one of the friendliest of any hotel. The only problems we ever
had was the that all the rooms have airbeds and some are very noisy,
don't work well, and if the adjustments are wrong it can ruin your back.
They also close the pools at the drop of a hat and there is no clear
chain of command on how they re-open them...they all say something
different, so you can make plans after someone says there're not going
to re-open then find it open ten minutes later. Once we checked the local
radar and it was "clear" but they kept the whole complex closed for hours
on some "30 minute lightning rule"...when there had been none. The internet
was all wired and the terms seemed frightening, but this was minor.
There was also a big shortage of luggage carts and bell hops. We made
multiple long trips from a hilly parking area and up elevators.

This week was a series of yellow ozone days, with Radisson's
addition of the ritual wood fire pits next to the pool for smore roasting.
When low pressure atmosphere kicks in it makes everything
linger around the ground, so if you can tolerate wood smoke it might be
a blessing since the mosquitoes had already forced us to move three times
further away from the pools, finally into the midst of the smog.
It was a relief from the cigar/cigarette stench surrounding the hot tub area that covered
the pool grounds. Despite the fact that these facilities are "heated" all but
some water-winged toddlers were huddled in the hot tub...and they got out
quickly as the parents couldn't tolerate the water to swim with them.

All of this would have been forgivable if it weren't for the "shuttle".
The "every 15 minute" morning shuttle had people abandoning their plans and
driving, preferring to pay parking at Seaworld than wait. The main desk where there was one employee servicing a line was no help.
One "cruised right by" the pickup point, and later we saw it do it again through
the fence as we were walking toward the front of the SeaWorld resort. It had always taken
all of 5 minutes to get from the property to the SeaWorld dropoff/pickup point, and
this day was no exception once the shuttle decided it might take anyone.
From 5-6PM+ we sat at the SeaWorld return curb point and watched
no less than four Fairfield shuttles stop before a single Radisson van. The first two
times "our van" arrived there were so many desperate patrons they
"moved the pickup point" 50, then 100 feet up from the pickup
sign where they waived frantically to hail the driver who would stop and load full, as
those of us who had waited one hour+ got completely ignored. One patron
walked up to the driver and threatened to write corporate over this and we heard
the driver plea for more shuttles on his cell phone. During this time
many angry stranded families paid taxis back to the Radisson as their children
complained in loud voices, waited to eat, and avoided going to the bathroom out of
fear of missing the van. The one we finally got on still left people stranded.
When we got back to the hotel we again noted the second shuttle was still in front
where it had been parked that morning.

Hilariously, when we checked out there was a bogus bar charge on the bill
incurred while we were all sitting on the ground at Seaworld for 1+ hours.
Radisson management removed it, and we thanked them for all that extra time
we could have been in the park instead of sucking ozone on curbs in 90+ heat. The
hotel parking lot was full yet one shuttle sat unused the whole time
while throngs of waiving desperate families paid cabs to hurry back and
to huddle in an overflowing hot tub.

I want to add two things: the shuttle drivers did their best to overload vans
to the point where it seemed dangerous: the trip "to" they put a huge unrestrained
stroller in the front passenger seat (one rear ending might equal the first adult death by
flying stroller in history); on the way "from" it was 5 people per bench seat and lots of
lap sitting with no seat belts. Nice intent, bad business.

I submitted this review 5 weeks after this trip yet this as well as previous
stays had not been credited to my Radisson points account. A call changed that easily.

I learned three things: 1) ask "heated to what temperature?", and 2) watch your statement/points, and 3)try the Fairfeld – we saw their shuttle so many times we stopped counting.

  • Stayed September 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Ladylaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton San Antonio Hill Country Hotel & Spa

Property: Hilton San Antonio Hill Country Hotel & Spa
Address: 9800 Westover Hills Blvd, San Antonio, TX 78251-4125
Phone Number:
Region: United States > Texas > San Antonio > Far West Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Spa Hotel in San Antonio
#19 Luxury Hotel in San Antonio
#60 Business Hotel in San Antonio
#60 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton San Antonio Hill Country Hotel & Spa 4*
Number of rooms: 227
Official Description (provided by the hotel):
Conveniently located in one of San Antonio's premier communities, Hill Country Hotel & Spa is close to San Antonio attractions such as SeaWorld, Fiesta Texas, dining and golf.Take in the views of beautiful courtyards, indigenous plants and lush landscaping at the Hilton San Antonio Hill Country Hotel & Spa. Appreciate a hotel that fosters a relaxed atmosphere featuring a massive flagstone fireplace and cozy sofas. ... more   less 
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Also Known As:
Hilton San Antonio Hill Country Hotel San Antonio
Hilton San Antonio Hill Country Hotel And Spa
Hilton Hotel San Antonio
Radisson San Antonio
Radisson Hill Country Resort
San Antonio Radisson
Hilton San Antonio Hill Country Hotel & Spa Texas

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