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“Disappointing stay”

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La Quinta Inn & Suites San Antonio Airport
Ranked #54 of 355 Hotels in San Antonio
Certificate of Excellence
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Disappointing stay”
Reviewed 24 July 2013

In San Antonio for a convention and family mini-vacation, we planned to stay at this La Quinta for 4 nights after receiving a very competitive rate. The stay, however was disappointing and we checked out a day early. The first night, we were placed in a very small room with multiple problems - poor air conditioning, very slow drain in the bathroom, uncomfortable full size beds, broken extra door lock, loud and noisy mini fridge, noisy area directly across from the elevator, dated décor. The next day, we were upgraded to a king suite, but we still felt the bed and sofa bed were well worn and uncomfortable and the air conditioning was less than adequate. The breakfast was very limited and the serving area crowded. The best thing about the hotel, however, was the staff. They were very friendly and did try to help and accommodate out needs. My wife had stayed at this hotel before, but the atmosphere has changed and the hotel needs to be updated.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rjlit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New Orleans, Louisiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 July 2013

I have nothing but good things to say about this hotel. Everything was excellect and clean beyond expectations. The breakfast is delicious and extensive and the shuttle picks up and lets off anytime, anywhere. I would definitely recommend this hotel when staying in San Antonio, Texas.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank webgrandma1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cedar Park, Texas, United States
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 July 2013

We stayed here from July 4th through the 7th. We booked it because all of the rooms downtown were super high due to a Lutheran Convention being in SA for the week with over 50k kids! After getting there, I am glad we did! Great location, and only 10 minutes from Downtown/Riverwalk area. The staff was friendly and helpful. We did have an issue with the charges however. Upon check-in, I gave them a different CC to charge the room. The following day, my bank notified me that they had charged my card for the reservation, and my girlfriends card. I went to the FD and they had me come back later in the afternoon so that the mgr could handle it as they were unable to. So, I waited and finally spoke with Alicia who was outstanding! She went above and beyond and contacted my bank, faxed them a letter stating that it was their mistake and my bank released the funds for me. All in all, it was a great stay. Room was clean and spacious (we got a corner suite). Hotel was packed with all the kids in town so breakfast was a madhouse, but that was to be expected. We will definitely stay here again next time we visit SA if the rates in down town are too high again!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jody V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 1 July 2013

It is a very nice and clean hotel. It has a beautiful pool and I like to rest there every afternoon. The breakfast was very good and I love the hotcakes.
It is useful to have a shuttle that will take you to the mall and the airport.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingsville, Texas, USA
1 review
Reviewed 8 June 2013

Great place to stay with great employees!
As always we were treated with the utmost efficiency and compassion.
Thank you to ALL the staff at this La Quinta!!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with La Quinta

Helpful?
Thank Nancy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites San Antonio Airport

Property: La Quinta Inn & Suites San Antonio Airport
Address: 850 Halm Blvd, San Antonio, TX 78216-4706
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Best Value Hotel in San Antonio
#26 Romantic Hotel in San Antonio
#36 Business Hotel in San Antonio
#69 Family Hotel in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — La Quinta Inn & Suites San Antonio Airport 2.5*
Number of rooms: 276
Reservation Options:
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Also Known As:
La Quinta Inn & Suites San Antonio Airport Hotel San Antonio
La Quinta Inn And Suites San Antonio Airport
La Quinta San Antonio
San Antonio La Quinta
La Quinta Inn & Suites San Antonio Airport Texas

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