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Homewood Suites by Hilton San Antonio Northwest
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Reviews (620)
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320
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27
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All reviewsfull kitchensocial hourliving roombreakfast and dinnerhome away from homemedical centercomplimentary breakfastevening receptionwould stay here againsea worldclean hotelconvenient locationfiesta texasking suiteexcellent staygreat place to stayeasy access
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403 - 408 of 620 reviews
Reviewed 16 July 2014

July 5 th 2014 we stayed in this hotel for 1 night

OMG we paid 30,000 hilton points to stay here. Room was dated, and smelled like urine
Lobby was hot because of the horribly dated doors that stay open and allow heat to come in at any time. Which is the same lobby you will eat breakfast in. TINY CRAMPED BREAKFAST AREA
AND OH SO HUMID AND HOT. The pool being outside is why I chose this hotel and omg there's ZERO INDICATION THAT IT WILL ONLY HOLD 10 people, NO HOT TUB
SAN ANTONIO IS THE CAPITOL OF TOURISM -I'm guessing there outlook is WE DONT HAVE TO CHANGE LOBBY DOORS, we can keep a tiny pool with no hot tub and the rooms are so OUTDATED WORDS CANNOT DESCRIBE WHAT YOU WILL SEE. Hilton needs to refund my 30, thousand hard earned points but I'll probably never hear from them .. Sad because we are very loyal customers to hilton!!!!

The sofa sleeper needed 12 blankets to help soften the old mattress

Disappointed, I read reviews from travel advisor and this hotel got the best review but obviously people left out
Hot lobby
Crowded breakfast area
Pool only holds 10 people
No hot tub
Rooms dated
Don't count on sleeper sofa there too old

Shame on you for not reviewing how this hotel really is

Won't be back and we go to San Antonio every year

Room Tip: Stay somewhere else Hilton honor member Room 402 top floor in the corner smelled like animal urine???
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
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Thank Larry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

Great location for Fiesta Texas or UTSA. Close enough to downtown and the river walk to be okay. Very nice and quiet spot. Hotel staff was very accommodating. The full service kitchen was a great bonus. Several restaurants were in walking distance.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank BobitoHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

If you are going to stay at this hotel, please advise the staff to make sure that children are in their rooms by 10pm. Otherwise, kids are going to run up and down the hallways no matter what time. Plus their laundry facility is not the best. They have 2 out dated washers and dryers.

  • Stayed: July 2014, travelled solo
    • Value
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Review collected in partnership with Homewood Suites by Hilton
Thank Thomas M W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

I'm a Homewood Suites fan and have stayed at many with my family. This one is in desperate need of a facelift. The tubs are rusting out. The furniture is dingy and dirty. The housekeeping service was good. But that's all I can say good about it. The burners are so close to the microwave you may burn the place down trying to cook.

  • Stayed: June 2014, travelled with family
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Thank Nina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

This hotel is always booked with people from USAA, staff are not friendly and they do not have enough people working. Food was horrible. The breakfast was left overs from the previous day. The evening reception was probably the worst.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Susie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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