We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyed our stay, very nice hotel.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Best Western Plus Sunset Suites-Riverwalk
Ranked #45 of 358 Hotels in San Antonio
Certificate of Excellence
Reviewed 13 January 2014

Stayed at this location over the weekend. The hotel is very nice. Our room was very spacious. We had a room on the parking lot side not street side and it was very quiet. The location was excellent. It was walking distance to the Alamodome ( which is the reason we were in town). Spent the rest of our visit walking to the Alamo and Riverwalk. Great price and the breakfast was good too. We arrived early (and I mean 10am) but the nice desk clerk said our room was ready and we were able to check in. I have only one complaint.... the lighting in the room was terrible. We had every light/lamp on the the curtains wide open and it was very hard to see. But other than that we would stay there again.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kkountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded 15 January 2014

Fabulous, we're so happy that we were able to meet your expectations. The close vicinity to all the sites, Alamo Dome, River Walk, Historic Alamo Mission and the activities downtown can not be beat...add in the free parking and great hot breakfast and we have ourselves the place to e in SA...right? Thank you for your feedback. We are working on the lighting, you noticed the historic ambiance of the property with solid oak furniture and Tiffany lighting...well the Tiffany lighting gives the smooth romantic look to the rooms and we're working with the manufacturers on our next revamp to increase the illumination. Mind you, it is not dark in the room, just can't land an airplane, that's all :). Loved having you and look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,211)
Traveller rating
Traveller type
Time of year
Language
  • More languages

716 - 722 of 1,211 reviews

Reviewed 6 January 2014

I had to have ear-plugs both nights - very noisy as it's right on main street (buses, drunk pedestrians). We had 3 person sleeping on sofa bed - DON'T do that - that mattress is so thin you can feel EACH SPRING!!!! We arrived at 1PM New Years Day, and expected to get room at 3PM - have been told that that will NOT be possible as they had tons check-out this morning and asked us to call to check what time room will be ready. NO! I paid for room to be READY at 3PM. This is NOT my problem, hire extra stuff for that day (it's NOT surprise that you can be fully booked on New Year's Eve???Is it???? I don't know if I will be back even if breakfast was awesome!

Room Tip: Ask for room facing parking!
See more room tips
  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EvaUlaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded 8 January 2014

Thank you for your feedback. Sorry about the busy New Year's Eve celebrations, downtown SA is the place to stay if you want to participate in the festivities. So sorry about the check-in process, I hope it all worked out for you. We WANT you back, so drop in anytime and we'd be happy to extend our unmatched hospitality anytime. Happy New Year, and the best in 2014.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

Attended the Alamobowl. You can't ask for a better location. Overall: Great experience, would stay here again. Pros: - Staff: Friendly, courteous, helpful. - Location: walking distance to both the Riverwalk and the Alamodome for the game. - Value: Price/location/hot breakfast/free parking/free Internet. Cons: - Street noise (nearby off-ramp) - Internet speed

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Marc S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded 6 January 2014

It was great having you. Loved the pros, hit the nail on the head...the cons we will fix, except street noise during the biggest game of the year. Just kidding. I hope all DID go well and we look forward to having you back very soon. Thank you for staying with us, and specially for giving us the constructive feedback. Happy 2014...to all TripAdvisor readers.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

We stayed at this hotel for our Annual trip to the Alamo Bowl. We have stayed at another Riverwalk hotel for the previous 4 years. I decided to take a chance and book this hotel after seeing how close it was in proximity to the River walk/Alamodome (a couple of blocks). It was great! It was reasonably priced. Very nice rooms and lobby and the breakfast was a full breakfast. Most of the hotels in this area charge for parking and internet. All of this was provided at no extra charge. The staff was extremely polite and helpful. I'll definitely stay here next year!

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jimmy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded 6 January 2014

I hope you picked the winning team, but it was a great game for both sides. the Ducks for winning, and the Long Horns for saying goodbye to a fantastic coach. We were cheering for both sides so we were winners regardless, not because of the game, BUT BECAUSE WE HAVE THE BEST GUESTS EVER!!!! See you next year, hope your team will win (again?)...lol.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

We've stayed at this Best Western before. The personnel and the rooms are great. The personnel are always informative and keep their smiles. The rooms are spacious and usually pretty clean. Love the views, especially if you're on Commerce Street and theirs going to be fireworks. This hotel is in walking distance to the Riverwalk and close to fine dining. Because of all of this, we've keep coming back, twice a year.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Jeff655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded 6 January 2014

Wow what a glowing review from one of our most loyal guests. Thank you so much for the feedback, and letting San Antonio visitors know where to look for the greatest accommodations, it makes their job and ours easier, they'll know what to expect and we know what we're doing right. Sounds like we'll see you again soon...looking forward to it.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

We stayed at this hotel several years ago for a football game at the nearby Alamo Dome, and our initial good impression was reinforced by our recent visit. Online reservations were quick & easy, and check in was smooth and painless. The hotel in general and our room in particular was clean, quiet and very welcoming. Front desk and housekeeping staffs very helpful. Very nice breakfast located in a light and open area adjoining the lobby. As mentioned in other reviews, this hotel is not directly on the Riverwalk (and doesn't have the associated inflated prices) but is within easy walking distance. The lighted Riverwalk is beautiful around Christmas, and this hotel is a reasonably priced base for enjoying it.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded 6 January 2014

It was good to have you back, nice to know the years didn't separate us :). Thank you for the wonderful compliments. You are absolutely correct, the vicinity to the Alamo Dome and the River Walk can't be beat, two blocks either way and you have San Antonio Central with free parking, free wifi, great full American buffet breakfast and the best staff this side of the Mississippi...haven't been to the other side but I'm told they're not any better either :). See you back soon, make it a shorter absence next time.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

Stay was great except for the street noise. Wished I had been assigned to a room across the hall. Staff extremely professional. Nice room Extra large television. Excellent WiFi. Breakfast was very good as well.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Yram M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternsunset, General Manager at Best Western Plus Sunset Suites-Riverwalk, responded to this reviewResponded 6 January 2014

You're a jewel yourself...we treat all our guests like Gold. Thank you for letting us know how we did. Please come back and see us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Antonio hotels
Downtown
Comfort Suites Alamo/Riverwalk
Comfort Suites Alamo/Riverwalk
#11 of 358 in San Antonio
1,160 reviews
East Side
Staybridge Suites Downtown San Antonio Convention Center
Show Prices
Show Prices
Show Prices
Arsenal
La Quinta Inn & Suites  San Antonio Downtown
Best Western Alamo Suites
#93 of 358 in San Antonio
518 reviews
East Side
Best Western Premier Historic Travelers Hotel Alamo/Riverwalk
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Sunset Suites-Riverwalk? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Sunset Suites-Riverwalk

Address: 1103 E Commerce St, San Antonio, TX 78205-3305
Phone Number:
Region: United States > Texas > San Antonio > East Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in San Antonio
#37 Business Hotel in San Antonio
#57 Family Hotel in San Antonio
Price Range: £86 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Sunset Suites-Riverwalk 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, on-site parking ($12.95+tax per day), vacation packages and easy access to San Antonio's best attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, getaroom.com, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Best Western Plus Sunset Suites-Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western
Best Western Plus Sunset Suites-Riverwalk San Antonio, Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing