I wish there was an option between Average and Very Good--the accommodations were good, but there were other aspects that were average.
My husband is a Shell Vacations Club member and owner, and we have stayed at several of their properties around the country. I think this was not the best. The room was comfy and roomy and adequately appointed. The hardwood floors are beautiful and the granite counters were the same as we have at home. With that said, the bed is very small. I'm not sure if they call it a King, but it is not. It's probably not even a Queen. The pillows were also horrible squishy things. A plus was having two televisions and plenty of drawer and closet space. The couch was very comfortable too, and the location is great right off the 410 loop and very close to the airport. We were easily in downtown within 15-20 minutes.
The hot tub was nice and my husband enjoyed using it. It was too cold to use the pool but it was a nice size with lots of space around it. There is a large playground area for children near the pool.
The negatives: the housekeeping service. We stayed here for three nights and all three days we were gone from early in the morning until later in the afternoon. Each day we would return to our room to find it hadn't been tended to yet. Moments after sitting to relax, the maid would appear at the door. This was very annoying and inconvenient, because then we had to disappear for some time. Furthermore, they only refilled towels and emptied garbage, so not sure why it should take all day for them to come. In other Shell resorts, the beds were made. Here they were not. The complimentary toiletries were tiny little bottles. Bring your own conditioner.
The ice machines are located around the property in little huts. That is, if you can find one. I had to go to three different huts before finding an ice machine.
Two of the days we had to leave our room for the maid, we ventured down to the main building to use the computer and sit. Each day it was 4pm (the time for the evening reception) and nothing was being set up. If this took place, it wasn't in a location that we were aware of. We assumed it was where breakfast was, but we never saw anything of the sort.
The breakfast was adequate, and a plus considering most Shell resorts don't include anything. Here it was a variety of cereals, juices, bread and bagels. Also yogurt and packets of oatmeal, peanut butter and hot chocolate.
The only other issue I saw, that wasn't really an issue for us, but might be for others---if you opt to bring food in and cook for yourselves, there is no table and chairs to dine at in the one bedroom unit. There is a desk with a chair, and a couch with an ottoman. While the kitchen is fully furnished, not sure where people are supposed to eat, unless they go outside to a picnic table. There are also BBQ grills located around the property to use.
If we return to San Antonio, we would definitely stay here again, only now we'd have more realistic expectations.
- Also Known As:
- Salado Creek Villas San Antonio, Texas