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“Holiday Inn Marketplace too noisy!”

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Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
Ranked #188 of 357 Hotels in San Antonio
Reviewed 25 June 2008

The hotel was in excellent condition, but must have been filled to capacity. We were there the weekend of June 13-15 for business. The elevator was impossible to get on because it was soooo slow and always in use. The breakfast area was over-flowing both days. We waited 15 minutes just to get through the food line the first day.

The pool looked nice, but it was right below our room and guests staying in late both nights. It was very easy for us to hear their conversations even with the AC and TV on. The second night was HORRIBLE because the bar next door was playing loud music until after midnight.

I will not be staying there again just because of the noise.

  • Stayed: June 2008, travelled on business
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Thank fox_trvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris C, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this reviewResponded 25 September 2017

Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN ANTONIO-DTWN MARKET AREA.

Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We noticed you made your accommodations through a third party website and it was reserved as a standard room. When making reservations as a standard room it creates a reservation that will occupy what the hotel has available at the time of check-in. We apologize for any confusion this may have caused. Also we are sorry if the elevator was not working properly. We hope that you will give us the opportunity to serve you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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230 - 236 of 264 reviews

Reviewed 1 June 2008

Stayed here for a conference. I was surprised at the comfort of the pillows, beds, and fluffy towels. The breakfast was way above average - eggs, bacon, sausage, biscuits and gravy. The juices, coffee, tea, and yogurt were all available 24/7 in the lobby.

There is a larger Holiday inn 1 block up but this is the Express version. It is smaller and off the main street. It was walkable to the conference center and Riverwalk but the trolley came by 1 block away and a cab was only $5. Staff were helpful and made sure the cab was waiting if we called in the morning.

They are still renovating but the room was fine. Two rooms, two tv's, microwave and fridge all for a great price.

All in all, a good experience.

  • Stayed: May 2008, travelled on business
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1  Thank Karol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 September 2017

Thank you so much for taking the time to let us know how we did during your stay! We hope to see you again in your future travels!

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Reviewed 20 May 2008

Had a great weekend stay with some girlfriends! The rooms were nice and everyone seemed to really enjoy the pool area. The hotel has a nice location and it was within easy walking distance to everything we wanted to see. Had no problems with the parking garage and always felt safe. Will be returning again!

  • Stayed: May 2008, travelled with friends
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1  Thank Stephensgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2008

The renovations were almost completed during our stay and the improvements from the 2007 reviews were evident. We stayed in one of the renovated rooms and it was great. It had been done in a San Antonio style and was quite comfortable. The restaraunt was enlarged with a new bar area and the 9.99 breakfast buffet was hot and plentiful. The staff was super friendly and responsive to all our requests. Now that most of the renovation is over, I would highly recommend this hotel. It is convenient to I-30 and is in walking distance to Market Square. You could walk to the Riverwalk and the Alamo but it would be a long trek. The trolley stop is right there and there is a parking garage next to the Alamo that is also in a 3 block walk to the riverwalk. The lower pricing of this hotel would be better than paying the premium prices of the Riverwalk hotels.

  • Stayed: April 2008, travelled as a couple
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1  Thank Redsfan_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2008

Nice hotel close to market square little further from riverwalk . But breakfast good, pretty good variety,biscuits gravy bacon,fresh fruit yogurts ,cereal,waffles,danish, fresh baked cookies,coffe great! great for travel with kids. pool hot tub nice,rooms nice larger than average.

  • Stayed: March 2008, travelled with family
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1  Thank ks5d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2008

I ran a small (16 people) business meeting here in February. Costs and location within walking distance to the Market area were factors, but having the hotel under renovation - especially in the lobby area during business hours - was a bit challenging for our meeting participants. Luckily they had a good sense of humor when their discussions were occasionally disrupted by the banging of hammers or the whirs of saws. Noise was also an issue with the adjoining meeting room - hopefully the renovations will help with that.

Rooms were updated and lovely but I was sad that the pool was off limits for the time being. The front desk staff couldn't have been more pleasant and helpful. Dining/banquet staff were too few and needed some hints to make sure they covered all the bases. The small restaurant had some excellent meal choices, including a vegetarian option of an enormous bamboo steamer basket loaded with jasmine rice and fresh steamed veggies - yum! However, waitstaff often seemed to be overwhelmed, even at lunch when our group pre-ordered from a limited menu.

Great location for business folks or tourists - easy to hop on the city trolley for a dollar to get to the Riverwalk, and easy to walk to the wonderful Market Square area, with loads of dining and shopping opportunities.

  • Stayed: February 2008, travelled on business
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Thank Mrs_S92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2008

This Hotel is finishing a renovation, the rooms are great. The staff went above and beyond in every way. We were here for 5 nights and loved every minute.

Check in/out was quick and efficient
Breakfast was hot and plentiful
Pool/gym were clean and well maintained
Rooms were very clean and quiet
Within 2 blocks of the downtown trolly

I will reccomend this to anyone going to San Antonio!

  • Stayed: February 2008, travelled on business
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1  Thank happycamper72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

Address: 102 El Paso St, San Antonio, TX 78204-3101
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#73 Romantic Hotel in San Antonio
Price Range: £69 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Holiday Inn Express San Antonio Downtown Market Area welcomes you. Located in the heart of downtown San Antonio, our all suite hotel has recently been renovated and is just a few miles from The Alamo, the downtown market district and the scenic River Walk, offering convenient access to the San Antonio International Airport. Our hotel is perfect for your next San Antonio vacation. This San Antonio hotel in the downtown market district provides easy access to area attractions including Sea World of Texas, the San Antonio Zoo, Six Flags Fiesta Texas and Splashtown Water Park. Many popular shopping destinations are also nearby, such as the Rivercenter Mall, El Mercado Market Square and the North Star Mall. Other area attractions not far from our hotel in San Antonio include the Alamodome, the San Antonio Convention Center and the AT&T Center, home of the San Antonio Spurs.Business travelers will enjoy a stay at our newly renovated hotel in downtown San Antonio due to its close proximity to companies such as Tesoro, Xerox, Washington Mutual, IBC, Toyota and SBC. Our San Antonio hotel is just 15 miles from the San Antonio International Airport.During your stay at our San Antonio hotel, enjoy the 24-hour fitness center, heated, outdoor pool, relaxing whirlpool and complimentary hot breakfast bar. Check out the discount rates on our quality San Antonio hotel rooms by the River Walk and start planning your visit today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites San Antonio-Downtown Market Area
Holiday Inn San Antonio
Holiday Inn Express San Antonio
San Antonio Holiday Inn
Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area Texas

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