We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
Ranked #154 of 358 Hotels in San Antonio
Dallas, Texas
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice Place To Stay!”
Reviewed 14 June 2014

The staff is very friendly, although I do think they are understaffed at times...especially breakfast time. WOW! They had one girl having to rush around and keep the pancake machine full, putting out the bacon, eggs, etc. We loved bacon breakfast day....sausage day...not so much. It tasted like fake meat. We passed on the sausage and gravy. Yuck. Oh, and make sure you get there early....once 8 am rolls around that place is insanely packed! Although, I must be fair and say that most of the hotels we have stayed in have that same issue.

I do love that there was fresh coffee and tea available all day and all night!

The hotel itself is nice...the location...eh. It's kinda scary looking in the immediate area but it's very close to the Riverwalk and the Alamo. It's a very small property so they only have a hot tub and a pretty small pool, but it served it's purpose and it was never too packed.

Room Tip: I highly recommend getting the suite. It has two beds and a fold out sofa. There are 2 TVs so we all...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NeverStopShining
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, 16 June 2014
Justcallmeden.....t Thank you for taking the time to express some concerns that you experienced. I want to extend an apology for any problems that you experienced. I read each and every review to see how I can improve or exceed guest expectations. I can assure you that the neighbor is quite safe and we have had no problems to report. If you would like to discuss your stay with me, please feel free to contact me with any questions and or concerns.

Sincerely,
Cindy Albano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

259 reviews from our community

Traveller rating
    71
    74
    54
    32
    28
See reviews for
111
51
10
40
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Finnish first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
San Antonio, Texas
1 review
Reviewed 1 May 2014

Relatives visited San Antonio for Fiesta and needed an additional place to stay. The Holiday Inn Express did not disappoint. Location to the downtown and its events were great. The rooms were spacious with two beds and non smoking. All employees were very friendly and accommodating -- Rudy and Amanda very nice and helpful - both providing great conversion and always asking about our day and giving us great directions and recommendations for events and restaurants -- breakfast ladies -- Santa and Marie were very nice and helpful in replenishing food items and removing items left on tables-- the ladies were very polite and asked about our day and we often availed ourselves of their services preparing for our day.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cynthiaibarra176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, 2 May 2014
Thank you so much for the fantastic words about your recent stay at the Holiday Inn Express & Suites Downtown Market Square. It is not often that someone goes into that much detail in a review and let me assure you it is greatly appreciated. It was great to hear all the things you enjoyed about your stay and that you enjoyed the property and the rooms. I cannot wait to share this with the entire staff of the property so they can see what a stellar job they did for your stay. I must say the entire management team here at the property is very proud to hear what you had to say about the staff. Thank you again for taking so much time to give such a thorough review of the property. We look forward to seeing you the next time you are in San Antonio.

Sincerely,
Cindy Albano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 April 2014 via mobile

Stayed at this hotel during my vacation with my kids and husband. The upside is that our room was very large. It had two Tv's so was nice not to have to share with my kids. Their was a separate living room and bedroom area.
DOWN SIDE OF THE HOTEL.
Location- It is in a terrible area. That is right next to the hwy plus bonus there is a train that passes by at all. The website shows pictures of the hotels but fails to tell you it's in an area that looks like skid row.
Room- The bathroom has mold on the ceiling. I took pictures. On top of that the bathroom is very old not updated. Nasty shower and curtains that leak everywhere. Old shower head with mildew. Yuck!!!
Pulled out couch bed their was an old thirty hiding in their. That was gross. And the mattress was terrible. Cleaning ladies don't clean. We had sticky surfaces all over.
Free breakfast- that was terrible. Only thing good was the bacon we had on one of the days. Bagels were hard, bananas were old and beat up, and juice was always out. Coffee was good. It seemed like their was always out of things, like oatmeal, or pancake mix, and the attendant was more focused on talking on her phone than keeping up with what was needed at breakfast time.
I would never ever stay here it was all around a bad experience.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Armymom402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, 23 April 2014
Armymom402 Thank you for taking the time to give us feedback regarding your recent stay. Please accept our sincere apology for the shortcomings you experienced and we regret you found the level of service you received, less than satisfactory, all this information enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate all you valuable comments and welcome any opportunity to improve.

Sincerely,
Cindy Albano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 April 2014

They have friendly staff. We were happy to have a baby crib ready in our room upon arrival. The hotwl is located near the riverwalk area so it's convenient to walk or drive. We highly recommend this place.

Room Tip: King size suite for a family is large enough for 4 pax.
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nbo-houston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, 7 April 2014
nbo-houston Thank you for taking the time to let me know how your stay was. From the time a guest makes a reservation to the time that a guest checks out. We want your experience to be a memorable one. We all work together to ensure that our Guest's are happy. If you would like to discuss your stay in detail with me, please feel free to let me know. Once again, Thank you.

Sincerely,

Cindy Albano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level 1 Contributor
2 reviews
Reviewed 24 March 2014 via mobile

We visited for the NCAA tourney for two nights. Room was clean and moderately spacious. There was a shuttle running daily to Riverwalk which was very convenient. Otherwise it was about a 12 min walk. Concierge tried to sell random vacations to us which we did not appreciate. We stopped by for help and instead got a 10 minute speech about Wyndham Vacations. Don't get sucked in. The pool looked nice and was a great view from our balcony. Would probably want to stay closer to Riverwalk next time.

Stayed March 2014, travelled as a couple
Helpful?
Thank smelh324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, 27 March 2014
Smelh324 Thank you for taking the time to let me know how your stay was.
I read each and every comment and use feedback to improve the hotel
experience. If you would like to discuss your stay in detail, please feel free
to give me a call directly at the hotel. Once again, Thank you.

Sincerely,
Cindy Albano
General Manager
Holiday Inn Express Downtown Market Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salina, Kansas
1 review
Reviewed 22 March 2014

We stayed for 5 nights. Convienent access to all of our vacation spots. Room was stocked and cleaned each day and our personal items untouched. Rudy (night manager) made us feel like family !! Any parking issues we had were she to other occupants not parking in one stall correctly. I word reccomend this motel to any one staying in the San Antonio area! Thanks!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tray2916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, 26 March 2014
Tray2916 Thank you for the generous comments regarding your stay. We appreciate your feedback and I also want to Thank you for choosing The Holiday Inn Express Downtown for your lodging needs. I look forward to sharing your comments with the Housekeeping Department and with Rudy. They all work hard to ensure that everyone has an exceptional stay! Once again,
Thank you.

Sincerely,
Cindy Albano
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level 4 Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 March 2014

We spent our spring break in San Antonio. With a special needs son it's hard to find a hotel that's a true suite where there's a door on the bedroom. Our son doesn't sleep much so it's nice to be able to close the door. We were greeted by the nicest front desk gentleman. ( the day we left he asked how we liked Morgans playground - which we didn't get to go too as they were closed;(. But the fact that he remembered we had planned to go was nice).One do our lamps didn't work and they fixed it right away. I hate to say anything negative about this hotel because it was a nice stay. But the rooms felt dark.( not a lot of natural light especially in the living room) The wireless wasn't the greatest. So if you need that I wouldn't count on it. The rooms were clean, beds were a little hard but not bad, pillow were good. The elevators but you have to figure that since there's only one.The drier didn't do a good job drying our clothes. The pool was nice. Not heated like they said but still nice. I was really impressed that the GM in her dress was out there helping the other staff move new chairs out to the pool area. Again super nice. Breakfast was pretty good. They kept everything filled. The location was FANTASTIC! Easy to get everywhere. They were close to the river walk. Over all a nice place to stay. Even though I had a few complaints we would stay here again.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacey07w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cindy A, General Manager at Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area, responded to this review, 24 March 2014
Stacey07w Thank you for taking the time to share your experience at the Holiday Inn Express Downtown Market Square. We were happy to hear you enjoyed your stay with us and enjoyed the property. Thank you for the feedback on some of the issues that you experienced. We take feedback seriously and we're always striving to improve guest experiences. We look forward to seeing you the next time your travels bring you to the San Antonio area. Thank you again for choosing the Holiday Inn Express North Downtown Market Square.

Cindy Albano
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these San Antonio hotels
Avenida Guadalupe
Holiday Inn San Antonio Downtown Market Square
Show Prices
Show Prices
Show Prices
Best Western Alamo Suites
#85 of 358 in San Antonio
493 reviews
Avenida Guadalupe
Residence Inn San Antonio Downtown/Market Square
Avenida Guadalupe
Candlewood Suites San Antonio Downtown
Candlewood Suites San Antonio Do...
#128 of 358 in San Antonio
96 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area

Property: Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area
Address: 102 El Paso St, San Antonio, TX 78204-3101
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#73 Romantic Hotel in San Antonio
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Holiday Inn Express San Antonio Downtown Market Area welcomes you. Located in the heart of downtown San Antonio, our all suite hotel has recently been renovated and is just a few miles from The Alamo, the downtown market district and the scenic River Walk, offering convenient access to the San Antonio International Airport. Our hotel is perfect for your next San Antonio vacation. This San Antonio hotel in the downtown market district provides easy access to area attractions including Sea World of Texas, the San Antonio Zoo, Six Flags Fiesta Texas and Splashtown Water Park. Many popular shopping destinations are also nearby, such as the Rivercenter Mall, El Mercado Market Square and the North Star Mall. Other area attractions not far from our hotel in San Antonio include the Alamodome, the San Antonio Convention Center and the AT&T Center, home of the San Antonio Spurs.Business travelers will enjoy a stay at our newly renovated hotel in downtown San Antonio due to its close proximity to companies such as Tesoro, Xerox, Washington Mutual, IBC, Toyota and SBC. Our San Antonio hotel is just 15 miles from the San Antonio International Airport.During your stay at our San Antonio hotel, enjoy the 24-hour fitness center, heated, outdoor pool, relaxing whirlpool and complimentary hot breakfast bar. Check out the discount rates on our quality San Antonio hotel rooms by the River Walk and start planning your visit today. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, IHG, Travel Republic (UK), Expedia, Ebookers, TripOnline SA, Evoline ltd, Cancelon and getaroom.com so you can book your Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel And Suites San Antonio-Downtown Market Area
Holiday Inn San Antonio
Holiday Inn Express San Antonio
San Antonio Holiday Inn
Holiday Inn Express Hotel & Suites San Antonio-Downtown Market Area Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing