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“Positive All Around” 5 of 5 bubbles
Review of Holiday Inn Hotel & Suites San Antonio Northwest

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Holiday Inn Hotel & Suites San Antonio Northwest
Ranked #136 of 353 Hotels in San Antonio
Certificate of Excellence
Cotulla, Texas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Positive All Around”
5 of 5 bubbles Reviewed 12 May 2014

I have stayed at this hotel twice over the last month now, once over a weekend, and once on a Wednesday night. Hotel is in a convenient location between Huebner Oaks and La Cantera/The Rim, near many eating and shopping choices. I have not had any troubles, it is always clean, and the staff has been courteous and helpful. It has also been surprisingly quiet if you consider it's location near I-10, especially now that there is construction happening in the area. Ample parking, and a security guard that walks around at night. It is, of course, just a simply Holiday Inn with nothing extraordinarily unique about it, but it's a comfy, clean, quiet bed to lay in!

Room Tip: If I'm remembering correctly, odd numbered rooms are on the south side of the building, which ov...
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  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank asnow1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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131 reviews from our community

Traveller rating
    74
    29
    16
    7
    5
See reviews for
60
11
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Cleveland, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 10 May 2014

I hate having to write a bad review. This is my second review and both have been bad; unfortunately.

I really had hoped this stay would be great but it wasn't. And I am not a picky person. Really. I'm very laid back but when I go on vacation I expect a couple of things and that is not to be robbed and a clean place. Well, I did NOT get robbed but CLEAN not so much.

First, I want to say that this place is very pretty and appears to be clean but it is not. I am a Nurse so this really freaked me out.

1. NEVER CHANGED THE TOWELS. How did I know? One of our towels had a stain on it and it was still there 3 days later. They literally refolded our dirty, used towels and hung them back up as if they were new. I didn't catch it the 2nd day because I used one of the towels without a stain and didn't know it was one of my parties already used towels and they didn't know they were using mine. YUCK! My concern is if they are doing this between customers. I will not go into the infections that can occur. But it can kill you. REALLY!

2. NEVER CHANGED THE SHEETS. Again, my concern is if they are not changing between customers. Infection can occur. Can you imagine you are sleeping on dirty sheets. YUCK!

3.The Tub and the Sink were NEVER CLEANED. How did I know? I have Boys there was a RING.

4.The trash was NEVER taken out. I had to ask or take it myself.

5. The toilet tissue was never replaced. I had to ask.

6.The soap and complimentary items were never replaced. I had to ask.

7. The room was never vacuumed. We stayed 4 days you think they would vacuum at least once.

They did replace the coffee and cups we used and they did remake our bed and refold our dirty towels.

The people at the desk were very nice and gave us a discount for the last 2 days for our trouble and free breakfast for the next morning. They gave me clean towels after I freaked out and they did apologized. But my concern is for the public health. This a major issue. This is how epidemics are started. We had several high schoolers die here from meningitis and they traced it to the boys locker room which was not being cleaned by the janitor. Had he been doing his job maybe 1 or 3 would have died instead of 7. My point is this is severe! It can have serious ramifications on the public health.

I travel allot. I just joined trip advisor. I hope to be leaving more positive feedback in the future. I have learned from these two experiences. 1 don't take jewelry with you. It's not even safe in a safe. And to always request towels and sheets and put them up yourself. I'm not saying not to stay here. I am saying be careful and ask for towels and sheets yourself. That way you know they are clean.

Room Tip: I don't really know how to tell you to choose a good room as they were all nice. I'm just no...
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  • Stayed May 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Nurse_Swan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites San Antonio Northwest, responded to this review, 26 May 2014
Dear Nurse_Swan,

Thank you for taking the time to provide feedback on your stay. We deeply regret to see the Cleanliness of the room prevented you from fully enjoying your time at the hotel. We do take all of the reviews that we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brownwood, Texas
1 review
5 of 5 bubbles Reviewed 25 March 2014

I have stayed at this hotel numerous times by myself and with my family. We always book here. It is close to UTSA, new, and has wonderfully kind and helpful staff. Gloria has always gone out of her way to help me. We have several more trips planned and have already booked this hotel for these future visits, one of which is my son's graduation. Becky King - Brownwood TX

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank beckyking01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

This hotel is so nice and clean, rooms are great, beds comfortable. I like that the hotel has a restaurant / bar with good food and drinks. Very convenient. The room design is great, from layout to interior colors. The hotel also has soft water!

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mfeguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bakersfield, California
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 22 March 2014

I had taken my parents out to visit relatives and needed a comfortable, reliable space that we could share. I knew Holiday Inn had very nice suites and booked based on my several visits to other their other facilities.

Unfortunately, our arrival and initial hours were wrought with problems and, after a few frustrating calls to the desk, I left a message for the manager to contact me the first business day he was available - a message I found he never received.

I received a call from the manager the morning I checked out after leaving comments on my bill. His method of handling the critical missteps his guests had been exposed to with the tact and follow through one expects from an established organization. By the time we were done speaking, I was convinced I should use this facility future visits and my confidence in the locations' service was restored.

Location was great. Right off the freeway (IH10) and within (a good) walking distance of WalMart, several restaurants and other conveniences. A Sam's Club gas pump is even within eyeshot for an easy start to the day.

As for the room, the executive king suite was lovely. The king bedroom was quiet and completely sectioned off from the rest of the space. The front room is large and has a roll-out dining room table that seats four.

The bathroom is a relaxing area with a jacuzzi tub and large shower. My only nitpick on the room itself is that there is no light above the shower stall (although the ambient lighting is adequate) and there is no soap tray or any other surface in the shower for bar soap or bottled bath products.

The kitchenette is nice with a deep sink and cabinets in case your stay is long.

We weren't on the property much, so I couldn't enjoy all the amenities. However, we did get to use the laundry as we were there for several days. The large capacity washing machine was very convenient and made the prep to go home painless.

We'll be back. I want to thank "Jay" for making things right.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BuckSampson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 11 March 2014

This Holiday Inn continues to be the best value in San Antonio by far. Being a relatively new hotel, having just turned 2 years old; the hotel continues to maintain a very fresh appearance. The interior decoration scheme for the rooms have a very sleek and modern feel to them and are one of my favorite anywhere. Additionally, from housekeeping, to the front desk staff, to the restaurant staff, all the way up the general manager; the staff are the most helpful you will encounter anywhere and Holiday Inn should be proud to have them representing their brand so well. When you combine the great new property with the wonderful staff, the excellent location, and the great value; you continue having a winning formula.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Enrique R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
McAllen, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 March 2014

I'm a cake decorator and was attending my cousin's wedding this past weekend, and this hotel was one that was chosen for her accommodations. They allowed me to store the wedding cake when the venue bailed on the last minute for storage. The hotel manager Jay came in early on Saturday to aide in getting the cake from the fridge. The rooms were so comfortable and everyone was so amazingly nice! I would definitely stay here again! Thank you Jay for all your help!

Room Tip: Our entire extended family stayed in different parts of the second floor so I can honestly say there...
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  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Christipher P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites San Antonio Northwest

Property: Holiday Inn Hotel & Suites San Antonio Northwest
Address: 5535 University Heights Blvd, San Antonio, TX 78249
Phone Number:
Region: United States > Texas > San Antonio > Northwest Side
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Business Hotel in San Antonio
#64 Family Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Hotel & Suites San Antonio Northwest 3*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the new Holiday Inn & Suites San Antonio Northwest. Discover all that San Antonio has to offer at the convenient, comfortable Holiday Inn & Suites San Antonio Northwest near UTSA. At our hotel, you will find modern luxury and contemporary southern hospitality. The Holiday Inn & Suites San Antonio near Six Flags is located at the heart of shopping, dining, entertainment and the arts in the Northwest corridor of San Antonio. We are located minutes from Six Flags Fiesta Texas, The Shops at La Cantera, The Rim Outdoor Mall, La Cantera Golf Resort, UTSA, USAA, Medical Center, Valero, KCI, NuStar, FBI Regional Offices, and many more. Getting here is fast and convenient too. Out Hotel boasts easy access to IH-10, Hwy 1604, Loop 410 and IH-35. We are about 10 miles north of the San Antonio International Airport, Downtown San Antonio and the Riverwalk. Whether you are coming to San Antonio for business or just for fun, your room at the Holiday Inn & Suites San Antonio near UTSA is your personal retreat. With amenities such as complimentary Wi-Fi Internet Access, outdoor Pool and Hot-Tub and Kem's, our full service restaurant and bar; you'll have room to work, relax and make the most of your day. ... more   less 
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Also Known As:
Holiday Inn Hotel & Suites San Antonio Northwest Texas

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