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“Hotel on the River Walk”

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Hotel Valencia Riverwalk
Ranked #11 of 355 Hotels in San Antonio
Bronx, New York
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Hotel on the River Walk”
Reviewed 14 April 2013

We stayed 3 nights at the Valencia, right on the River Walk and only about 5 blocks to the Alamo. The hotel was very clean and I liked the low lighting throughout. Our room facing the street and got a little loud once on Sat night. The other nights were quiet. The room was nicely decorated, the beds very comfortable and the towels were huge. The staff was more than helpful and always ready to answer any questions or make restaurant reservations for us. The doormen/bellmen were knowledgeable about the area and very courteous and friendly. We had breakfast at the Citrus every morning and the food was very good. There is a beautiful courtyard that is very peaceful. There is a $29 per night charge for valet parking but we parked in a public lot about 1.5 blocks away that charges about $12 a day and only used the valet parking on the last night. I would definitely return if we go back to San Antonio.

  • Stayed April 2013, travelled with friends
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Helpful?
1 Thank Cece L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
New York
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 13 April 2013

This hotel is so nice, the rooms are beautiful and service is excellent! The location is perfect, 5 blocks to the Alamo and right on the riverwalk. The outdoor lounge is a nice private way to relax. The bar and restaurant in the hotel are great - I will review them separately but treat yourself to lunch or dinner in the Citrus restaurant, it's one of the best restaurants I have been to, and I have been to a lot of great restaurants. The hotel staff are so nice and helpful.

Room Tip: Always ask for an upgrade, you might get lucky.
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  • Stayed April 2013, travelled with friends
    • Value
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Helpful?
1 Thank MishNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterloo, Canada
Level Contributor
76 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 April 2013

Based on our first experience last year we decided to stay again at Valencia. It was pretty much the same experience. The doormen were very helpful, giving directions and suggestions. The rooms were clean and ours was ready when we arrived, although some rooms were not. It was a little noisy one night with partiers returning very late, but thankfully that didn't last too long. We like the location at the end of the Riverwalk, far enough away but close enough.

  • Stayed March 2013, travelled as a couple
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Helpful?
1 Thank RunninAllOver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 April 2013

This Hotel was suggested by business associates and upon arrival we were pleased. Its a great location, nice decor, and clean. The issue is service and staff, I was and still am very surprised by the very low standards the hotel employs... Upon checking in found the rooms not ready at the late hour of the day. Further there were some mix up in the rooms and dates. Upon check out found yet some additional mistakes and discrepancies. The biggest issue is the use of your credit card after departure, what every you do, insure all is closed out with your credit card, if not they will make an unauthorized charge without contacting you....

Room Tip: Make sure your billing is 100% in order, do not depend on the hotel doing there job.....
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  • Stayed February 2013, travelled on business
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Helpful?
3 Thank Warren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wenola, Manager at Hotel Valencia Riverwalk, responded to this review, 10 April 2013
Dear Warren K,
I want to thank you for sharing your comments with us and would also like to personally apologize for the billing issues you experienced. I want to ensure that your request were handle and taken care of. I can be contact at jgonzalez@valenciagroup.com to get these issues resolved.
If you would also be willing to send me additional details rergarding the less than satisfactory performance would be appreciated as well. I would like the opportunity to keep the issues for re-occuring and would like to share your experience with our staff.
We take our guest comments very seriously. I would like the oppurtunity to change your negative experience into a positive one. Thank you once again for your valued information.


Sincerely,
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Houston, Texas
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 April 2013

My wife and I have stayed at the Valencia several times and I am happy to say that it is are favorite place to stay in San Antonio. Contemporay Style Decore, Great Drinks at the Bar, Excellent Food at the restraunt, Friendly and Helpfull Staff.
Close proximity to the San Antonio River Walk and many nice restraunts and not to far from the San Antonia River walk Mall. Take a chance and stay at the Valencia you andy your loved one will not regret it.
Not to many kids and a lot of couples stay at this Hotel.

Room Tip: Interior Court yard is beutiful.
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  • Stayed February 2013, travelled as a couple
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Helpful?
1 Thank Jadsalazar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wenola, Manager at Hotel Valencia Riverwalk, responded to this review, 10 April 2013
Dear Jadsalazar,
Thank you for your valued comments regarding your recent stay with us. We appreciate your loyalty and the positive feedback. I will be sharing these comments with our staff. Thank one once again and we look forward to your future stays with us.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston TX
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 April 2013

This hotel is great. Very convenient location and the entire staff is very pleasant and helpful. The reviews I read some good, some not so good gave me concern until I arrived and saw it for myself. The ambience (what some were calling darkness) is exquisite. The rooms are not old and dated as some mentioned. They are wonderfully appointed. The valet and doormen treated us like they really appreciated us and helped us with anything from directions to extra things they were not obligated to do. I will stay here everytime I can while on business and pleasure. If this hotel doesn't do it for someone then they are not appreciating excellance.

Room Tip: The only reason I did not give the Value a 5 star rating is because I had to go to Priceline to get...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
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Helpful?
1 Thank no1girlfriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wenola, Manager at Hotel Valencia Riverwalk, responded to this review, 11 April 2013
Dear no1girlfriend,
I am glad that you enjoyed your stay with us. We appreciate all the great praise and comments regarding your stay. I will definitely being sharing your comments with our valet and doorman. We are also pleased you enjoyed the lighting and decor of our hotel. We look forward to next stay with us and thank you for choosing Hotel Valencia Riverwalk while your in San Antonio.


Sincerely,
Hotel Management
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san fran
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 April 2013

Great location. Classy hotel. Great service. Yes, the rooms, and the hotel in general, are a bit dimly lit, but, unless you are planning to spend your time indoors, this shouldn't be an issue. They have a lovely courtyard on the third floor, and the fitness center is well equipped. Didn't find out about the buffet service until the day I left. Perhaps advertising it in the rooms would be helpful.
Will definitely return to this hotel!

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank crtd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wenola, Manager at Hotel Valencia Riverwalk, responded to this review, 11 April 2013
Dear crtd,
Thank you for your great comments and taking the time to write about your stay. Our courtyard is cherished by many and we are glad that you found your niche within. Many of our guest do come to the hotel solely to enjoy our courtyard. Your positive reviews regarding our fitness center are also appreciated. We look forward to your next stay and thank you for choosing Hotel Valencia Riverwalk while in San Antonio.


Sincerely,
Hotel Management
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Additional Information about Hotel Valencia Riverwalk

Property: Hotel Valencia Riverwalk
Address: 150 East Houston Street, San Antonio, TX 78205-2223
Phone Number:
Region: United States > Texas > San Antonio
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in San Antonio
#5 Romantic Hotel in San Antonio
#5 Business Hotel in San Antonio
#6 Family Hotel in San Antonio
#6 Luxury Hotel in San Antonio
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Valencia Riverwalk 4*
Number of rooms: 213
Official Description (provided by the hotel):
Located on the San Antonio River Walk, within walking distance of the Alamo, Hotel Valencia Riverwalk is a boutique hotel in the heart of downtown San Antonio. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or a group or convention. Our hotel is a short walk from the San Antonio Convention Center, downtown attractions and only a short drive to The Pearl, theme parks and various golf courses. Enjoy signature cocktails in Naranja bar and dine in Dorregos Restaurant. Amenities include signature beds with Egyptian cotton linens, complimentary continental breakfast and complimentary Wi-Fi. ... more   less 
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Also Known As:
Valencia Riverwalk Hotel
Valencia Riverwalk San Antonio
Hotel Valencia San Antonio
Hotel Valencia Riverwalk San Antonio, Texas

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